Buyer wants to return computer part after 2 months

[paulie925]

I sold a brand new sealed processor which was delivered on Nov 29. Today they ask for a refund stating that the item stopped working a month after installation. What should I do? The item was brand new, sealed and sounds like it was working as expected. 

[this*old*attic]

Dear Buyer,

My (and EBay’s) return window extends 30 days after delivery. I am not able to accept merchandise back after that time.

Sincerely,

Your Seller

[chapeau-noir]

At this point, given that it was a new, sealed part and it's well beyond return window, their next step is to contact the manufacturer - unless they bought a Square Trade warranty (assuming such a thing was available), they're dealing with a warranty issue and you can't cover that.  It's the same if they purchased the part from any other merchant with a 30-day return policy.

[mam98031]

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@chapeau-noir wrote:

At this point, given that it was a new, sealed part and it's well beyond return window, their next step is to contact the manufacturer - unless they bought a Square Trade warranty (assuming such a thing was available), they're dealing with a warranty issue and you can't cover that.  It's the same if they purchased the part from any other merchant with a 30-day return policy.

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Excellent advice.  The OP should suggest the buyer contact the manufacturer.  Hopefully they will help them.  I know how frustrating this can be as a consumer.  

[gamersbaystore]

If its beyond your return policy I would tell them no. Likewise, processors, motherboards, and other sensitive computer components can be easily destroyed simply by touching them with your bare hands. How? Static electricity. Notice they're always sealed in anti-static packaging, and this is done for good reason.

I am Comp TIA certified and spent years repairing and building PC's, and I know from my education and experience computers are easily destroyed by people who don't have a clue as to what they're doing. You don't know how the buyer handled that processor once they received it.

Extremely humid environments can also destroy such parts.

This is the whole reason retailers like Microcenter wont take back processors, motherboards, or RAM, once they've been opened.