The eBay Community

The cost of doing business online...

I just got a return request on a bag of Dole Plantation candy.Reason: Doesn't work or defective.No other info.As curious as I am about what exactly the problem is, how much time should I spend trying to ascertain this information from the buyer? It's...

can you remove a comment

title says it all. I see no way to do that

question about INR with attempted delivery...

If tracking shows attempted delivery with 2 notices left by USPS and a buyer opens INR, am I covered for anything? It has not been sent back to me. I will open a missing mail search with USPS and get the item sent back to me if possible. And I know t...

Buyer change of address.

Hi all. After a buyer wins a BIN, and after I ship the package, they send me a message saying, "Oh it should be sent to this address instead". Almost 24 hours later.Now what?

I sold a collector's item and the buyer obviously damaged it upon receipt

The way I packed it, it would be impossible for the package to be creased as the buyer claims. There's no way it could have happened unless someone bent it and it couldn't have bent in the shipping box. I guess there's no other option than to accept ...

Everything is coming up in Italian

I downloaded EBay in England but everything is coming up in Italian…please help

Item Specifics

I used to think item specifics were a good thing for everyone but it seems like it's just getting to be one big hassle. Hardly anyone reads anything, most of the stuff doesn’t have anything to do with your item, and a lot of specifics you can’t chang...