Buyer wants to return an iPod, even though it's exactly as described in the auction

[sidsalts]

I recently auctioned a used iPod Nano. The listing said, "Battery works only when Nano is connected to a power source."

The buyer initiated a return, and wrote to me: "Hi there, unfortunately the iPod dies right after being removed from the charger. I tried multiple chargers and my other iPods charge fine so I think the battery is completely shot and would need replacing to be functional again. I am hoping we can work together towards a resolution for this." 

I believe the item she bought was accurately described, and she failed to read the listing. But I also know sellers are limited by eBay's terms, which are often more favorable to buyers than to us. So my question is, What are my rights at this point? Is there anything I can do to dispute the buyer's return?

Thanks for any good advice.

[3eyedfishcatcher]

It also looks like you may have sold the same ipod multiple times. You do know you can buy replacement batteries for 5 to 10 dollars. That may be something you would want to do or suggest to the buyer.

[sidsalts]

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@mam98031 wrote:

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Open the Request.  It should be there and you are running out of time.  These are time sensitive.  Now it could be that Ebay auto issued the label, but it should tell you when you go into the request what the status is. 

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I don't see it! What am I overlooking?

[mam98031]

You should be able to click on See Return Details and see the actual return.  They tend to change things often around here, so sometimes it is hard to advise.  One way I know you can see the return for sure is to go back to the email you got notifying you of the return request and click on it from there.

It does appear that the label has been issues because it says Return Started.  But I would just try to verify that.

[chapeau-noir]

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@3eyedfishcatcher wrote:

It also looks like you may have sold the same ipod multiple times. You do know you can buy replacement batteries for 5 to 10 dollars. That may be something you would want to do or suggest to the buyer.

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Trying to replace them in a nano is another story, though - I've tried.

[3eyedfishcatcher]

It was just a suggestion and I know it may not be worth the effort but thought would mention it. The battery kits looked like there was prying tools so it could take a little work.

[chapeau-noir]

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@3eyedfishcatcher wrote:

It was just a suggestion and I know it may not be worth the effort but thought would mention it. The battery kits looked like there was prying tools so it could take a little work.

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It's not a bad idea - I have an old nano with a lot of music locked onto it (back up those files!) with a failed battery, and used a YouTube video to try to fix it, but I just used tools I had down on the work bench and man, it was finicky.  I still have it - maybe I'll try again if I can get a special tool to do it. Or maybe I just need tiny little hands instead my fat fingers lol.

[kensgiftshop]

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@slippinjimmy wrote:

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@eunster1313 wrote:

The OP listed it with 30 Day returns. Buyer pays for return shipping

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The OP also listed it as "used" which eBay describes as:

Used: An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended.

A mobile device with a battery that doesn't hold a charge does not "function as intended". It should have been listed "For Parts".

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Listing also says it's in mint condition.

Even though the listing mentions the battery problem, it is not in mint condition if it has a bad battery

[sidsalts]

BREAKING NEWS: Buyer and I have agreed that I'll refund half the money, and buyer will keep the item. It's a Thanksgiving miracle, Charlie Brown.

I'm happy this has worked out peacefully. I'm just not sure, now that buyer has initiated the return, what each of us should do next!

[mam98031]

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@sidsalts wrote:

BREAKING NEWS: Buyer and I have agreed that I'll refund half the money, and buyer will keep the item. It's a Thanksgiving miracle, Charlie Brown.

I'm happy this has worked out peacefully. I'm just not sure, now that buyer has initiated the return, what each of us should do next!

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Call Ebay and have them help you through the proper way to handle this so that you get fees returned and no dings on your account.