mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@dougsue123b wrote:Ebay is not going to rule against the buyer, your no returns policy isnt worth the pixels it takes to display it.
All the buyer has to do is claim snad and he will be refunded and you will pay for return shipping.
Ebay will not remove the feedback unless it violates policy.
You will get a defect if the buyer escalates the case.
This is not completely accurate. The OP stated they have a No Return policy. When a seller has a No Return policy, they have to adhere to the Money Back Guarantee. So you are correct that if the buyer had Requested a return for a SNAD reason, the seller would have to honor that.
But that is not the case here. The buyer filed a Buyers Remorse Return Request and the seller does NOT have to honor or accept that return if they choose not to. And that follows what is allowed and not allowed via the Money Back Guarantee. Which is why the OP got the message from Ebay that they did NOT have to honor the request.
Ebay in a case like this is suppose to remove negative FB the buyer says something like the seller would not allow the return. But if the buyer said something like it was of poor quality or something, it is likely they would not remove it.
@dougsue123b wrote:Ebay is not going to rule against the buyer, your no returns policy isnt worth the pixels it takes to display it.
All the buyer has to do is claim snad and he will be refunded and you will pay for return shipping.
Ebay will not remove the feedback unless it violates policy.
You will get a defect if the buyer escalates the case.
Whoops, I forgot. There would be NO defect if this is worked out in the Request stage. The only time a seller gets a defect from a Return Request is if it gets escalated to a claim and Ebay rules in favor of the buyer. There is no good reason for a seller to allow that to happen. And in this case it would be unnecessary. But if the buyer did escalate this particular Request as the OP describes, the buyer would lose it and it would NOT count against the seller.
Seller does not accept returns.
Buyer makes a return request on ebay because it was "Ordered by Mistake".
Ebay notice to seller states seller is not obligated to accept return.
Yes and that is how it should be.
On Ebay, even when a seller states they have a No Return policy, that really isn't true except for very few products. For most sellers, you do have a return policy no matter what you say in your listing. For those stating a no return policy, you fall under the guidelines of the Money Back Guarantee.
In the case of what you describe here, the reason Ebay told you that you are "not oblicated to accept the return" has NOTHING to do with your stated no return policy and EVERYTHING to do with how the Money Back Guarantee is written. One of the exception for filing a request for return is a Buyer's Remorse reason. Your buyer was being honest and opened the request for a Buyer's Remorse reason therefore under the rules of the Money Back Guarantee, you do not have to accept that return.
--- Would EBay remove negative feedback in any of these situations?
Maybe yes, maybe no. It would depend on what the buyer said. If they said something like the seller would not allow the return, then Ebay would most likely remove the FB for you. But if they said something like it was poor quality, chances are they would not remove it.
A... If seller declines return, that should be the end of it, since seller does not accept returns, but if buyer does not pursue matter, but leaves negative feedback, would ebay remove it?
Your No return policy has NOTHING to do with this. As previously stated, the rules of Ebay is that you and most every single seller on Ebay [with few exceptions] take returns. It is important for you to understand that. This has NOTHING to do with your No Return policy which really isn't a true No Return policy.
B... If seller declines return, buyer opens dispute, ebay rules in favor of seller, buyer leaves negative feedback, would ebay remove the negative?
The buyer has already opened a formal Request for Return otherwise you would not have gotten any notifications from Ebay. So the process is started. In a couple days after you respond to the Request for return, the buyer or you for that matter can escalate the Request to a Claim which will cause Ebay to review it and decide what is going to happen. In this particular case, Ebay would rule in your favor and the buyer would not be getting a refund from you. Nor would the claim count against your seller stats.
C... What if ebay rules in favor of buyer, but buyer still leaves negative (ex. "Ebay forced a refund"), would ebay remove it?
You already have a message from Ebay stating you do not have to accept this return request. For the reasons I've already explained, they will not be forcing you to take the return or refund the buyer.
D... If seller accepts return (that seller is not obligated to do) can seller deduct for original shipping (even though it was FREE to the buyer, seller still paid to ship it) as well as return shipping?
You can accept the return and Ebay will have the buyer pay for the return shipping, you won't have to pay for that. But as to deducting an amount for the original shipping, they won't allow that on Free Shipping items. Only if the S&H was separately stated on the purchase. I know, I don't like that either, but that is what they do.
Can seller deduct for any ebay/paypal fees that were not reversed/credited back to seller?
You get ALL your Ebay fees back if you fully refund a buyer, so there would be nothing to withhold from a buyer. As for the PP fees, those too would be refunded to you when you processed the refund to the buyer EXCEPT for the 30 cent transaction fee. And NO Ebay won't allow you to deduct that from the buyer's refund.
If seller still leaves negative due to a "not getting a full refund", would ebay remove it?
Dang you've asked this question, in different ways, in about every other statement you have posted here. I think we all get it. You are scared to death of getting a negative FB.
E... And what happens if buyer doesn't return original item?
Then eventually the Request will time out and just get auto closed by Ebay. Or if you have approved the return and it has been more than 5 business days and the buyer still has not uploaded tracking, you can call Ebay and get the Request closed.
Or it is now used/damaged, etc?
IDK, you've offered no information on this. You said the buyer simply changed their mind. Are you now saying the item is damaged or in used condition when you shipped it in new condition?
If seller refuses to refund, what happens then? What does ebay do? And what happens if buyer leaves a negative?
How many times do you feel you need to ask about the FB. We get it, it really concerns you. Negative FB isn't as hard on sellers as it once was. It is highly likely that you will be just fine.
If you decide not to accept the Request for Return, then the buyer has the opportunity to review that and they can then escalate the Request to a Claim in which Ebay reviews. Ebay should close it in your favor as you are not required to accept the return under the Money Back Guarantee rule.
Aside from negative feedback, are there any other adverse effects a seller can get in any of these situations?
I don't know what you mean about "any" situation. More details would be needed to advise you on some other situation. But if you mean in the specific situation that you have described here, NO.
I read something about a defect, but is that just for the power-sellers or high volume sellers?
You really need to learn the rules of selling on Ebay. I say that with complete respect. If you are going to be selling on Ebay on a regular basis, it is in your best interest to know the rules of selling. By asking this question it is clear that you have not done your homework. Defects can happen to ALL sellers. Not just sellers of higher status. Every single seller has rules that need to be adhered to or the health of your account will suffer. It is your job as the seller to know and understand these rules.
There is a tutorial for new sellers and I strongly encourage you to take the time to do it and learn about the rules before you hurt yourself without meaning to.
There have been many reports of this by different sellers. I have no answers for you or for them. The CSRs are NOT suppose to be doing this. We have chatted about it a couple times on the Weekly Chat and the CSRs there are looking into the matter, but I've seen no updates.
It should be noted that in the case of what this OP is reporting it is a different situation. They do NOT have to accept the return. And they are in have an email from Ebay to support that.
@lewisburggold wrote:Return refund and block. No returns is something from the past. No sellers are winning any no returns cases. Best regards
That isn't accurate. Sellers that offer a No Return policy have to adhere to the Ebay Money Back Guarantee. One of the EXCEPTIONS in the MBG is that a seller does not have to accept a return for buyer's remorse reasons. Which is why this OP received an email from Ebay stating that they did NOT have to honor this Request for return.
It is NOT the same as a seller with a 30 day return policy. Those sellers would be expected to accept this return. This is NOT true for sellers with a No Return policy. It is important to understand the difference and the rules that support the differences.
