Buyer wants to change STREET address after purchase, same state & zip.

[generaluser3]

Buyer purchased and paid right away.  Then immediately sent an ebay message saying: My address is . . . and it was a different street address from paypal, although the State and zip code are the same.

Buyer has 2 purchases in the past month, and the rest are older feedback.  The name and username are the same on ebay and paypal.

I responded right away to say I can only mail to the Paypal address, and to please change their address.

But now, after reading a similar problem on this forum today, I see that I should CANCEL the purchase due to Problem With Address.

Is that correct?  It's painful, as sales are so slow right now.

Rhetorical question:  If someone knows their address is wrong on Paypal, why wouldn't they change it right away, rather than sending this kind of message after purchasing???

[missjen831]

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@a_c_green wrote:

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@missjen831 wrote: 
Only the city & state must match.

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ITYM City and ZIP, right?

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Yes that’s what I meant but it’s still basically the same thing as what I said.

[thingsoldandnew10]

What we do is generate an address label in a format that matches the USPS's format. Then we paste over the USPS label. Given the fact that delivery confirmation only requires to be delivered to the same ZIP and city, there shouldn't be an issue with ok placing another piece of paper over the label. You could even use  a small label with the current street address and paste it within the USPS label. For e$bay and Pay Pal the address being sent to is the same as their records but in reality it's goiung to the buyer requested address.

If you're really good, no one not even USPS, will notice the alternation.

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@generaluser3 wrote:

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@a_c_green wrote:

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@generaluser3 wrote:

Rhetorical question:  If someone knows their address is wrong on Paypal, why wouldn't they change it right away, rather than sending this kind of message after purchasing???

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I believe it's because while the payment is coming from PayPal, the selected Ship To: address is stored in eBay. He should have selected the address he wanted before sending his payment. If you look in your eBay user profile, you should find the area where you can store alternate Ship To: addresses (such as for shipping to your office instead of your home, or to relatives, etc.). Go to your My eBay page, find My Account, and look at the section for Addresses.

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Thank you, @a_c_green, that does make sense and is a very plausible and non-paranoia scenario. 

Do you have an opinion re my primary question?  Is that correct, that I need to cancel the order, stating Problem with address?  If so, do I then receive my fees back from ebay and paypal?

I know I've read this kind of problem addressed a multitude of times on this forum, but it's odd that when it happens to you (me), suddenly the memory goes blankish.

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[generaluser3]

In retrospect, I should have done this, as @nobody*s_perfect also suggested.  But when I came face-to-face with the label (yes, I ultimately decided to go ahead and ship), I did a straight address change.  After spending all of that time mulling over this, I just wanted it Done.

Thank you again to everyone for sharing your experience and knowledge!  Please send happy thoughts out that everything will go smoothly.  I'll post back here, if it does not.  Hoping that you won't see this thread ever again!  🙂

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@thingsoldandnew10 wrote:

What we do is generate an address label in a format that matches the USPS's format. Then we paste over the USPS label. Given the fact that delivery confirmation only requires to be delivered to the same ZIP and city, there shouldn't be an issue with ok placing another piece of paper over the label. You could even use  a small label with the current street address and paste it within the USPS label. For e$bay and Pay Pal the address being sent to is the same as their records but in reality it's goiung to the buyer requested address.

If you're really good, no one not even USPS, will notice the alternation.

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@generaluser3 wrote:

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@a_c_green wrote:

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@generaluser3 wrote:

Rhetorical question:  If someone knows their address is wrong on Paypal, why wouldn't they change it right away, rather than sending this kind of message after purchasing???

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I believe it's because while the payment is coming from PayPal, the selected Ship To: address is stored in eBay. He should have selected the address he wanted before sending his payment. If you look in your eBay user profile, you should find the area where you can store alternate Ship To: addresses (such as for shipping to your office instead of your home, or to relatives, etc.). Go to your My eBay page, find My Account, and look at the section for Addresses.

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Thank you, @a_c_green, that does make sense and is a very plausible and non-paranoia scenario. 

Do you have an opinion re my primary question?  Is that correct, that I need to cancel the order, stating Problem with address?  If so, do I then receive my fees back from ebay and paypal?

I know I've read this kind of problem addressed a multitude of times on this forum, but it's odd that when it happens to you (me), suddenly the memory goes blankish.

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