mam98031 • Volunteer Community Member • Buyer/Seller since 1999
albertabrightalberta
@downunder-61 wrote:I am going to ask the question on Chat tomorrow, because what I posted was directly from the update - no one hour restriction implied in any way, shape or form, and why would it be? as the amount of time a buyer takes to request a cancellation is totally out of the control of the seller.
ebay stated how ''excited'' they were to annouunce this new policy to the seller's, and the only way I can see a seller getting excited is if it does infact apply to all paid buyer cancellations - regardless of a timeframe.
At least that is how I read it - and no I do not care what Tyler stated later on one thread as the blues have been wrong before..........
Currently, eBay keeps a $0.30 per-order fee when an order is cancelled due to a buyer request. This is in line with fees that other marketplaces and third-party payment processors apply in similar buyer cancellation cases. We're excited to announce that starting March 1, 2022, eBay will refund the entire final value fee, including the $0.30 per-order fee, when you approve a buyer’s cancellation request. We recognize that buyers may cancel transactions for various reasons at no fault of the seller and we want to support you by refunding 100% of the final value fee.
ETA: Not at you mam, just a generic reply 😊
Always good to verify things, but yes the one hour thing is accurate. That is the ONLY way Ebay has right now to know for sure if the buyer actually asked for the cancellation.
The next step for all of us is to encourage Ebay to develop a bot that can look at buyer emails sent to a seller that files a Cancellation because the buyer requested it AFTER that one hour rule. When a buyer does that it is via email. So maybe they could create a bot that could verify that fact and allow us to get our fees refunded on all cancellations done that the buyer requested.
Speaking for myself only, I rarely get the formal request for cancellation within the first hour of purchase. All of mine always come through a few hours later so this new rule won't help me very often.
Ebay rarely releases something that is clearly written. They have been that way for years. IDK why as they have all these high priced, highly educated people on the payroll that review these things, yet they rarely can put something out that doesn't leave room for questions.
@pjcdn2005 wrote:I’m glad that you are going to ask for confirmation either way.
I think that it was written that way as in their mind there is only official buyer cancellation request and that is available only for one hour after purchase. Once the seller agrees the refund and fvf credits are done automatically.
When the buyer just sends a message asking for a cancellation it isn’t something that is done automatically through the system. Sellers cancel all the time using buyer requested even when the buyer didn’t and ebay may not want to check messages each time.
I would like it to be for all cancellations too but I doubt that it is.
As far as eBay ‘being excited’ to announce this change, they always put that spin on announcements whether or not the change will benefit us.
While I agree with you most of the time, I would disagree on the highlighted statement above. I don't think sellers should get their fees back when they cancel an order because they are out of stock or for any other Seller related reason. They change the reasons available so often it is hard to keep track of what is currently available but if it is for a Buyer reason, whether it is by their request for because of a bad address, I firmly agree we should be able to get all our fees back.
@downunder-61 wrote:I think I got excited coz eBay said it is exciting LOL but I will ask, if I am awake in time
>>>>>>>>>>> runs off to set my alarm for 6.00am
You are a better person than I am. It is extremely rare for me to see that part of the day, unless it is a brief trip to the Bathroom!!!! 🤣
@dejarlais wrote:LOL that would make too much sense! Ebay seem to want to overcomplicate everything. This shouldnt be rocket science. I also want my 30c back....ridiculous
Cancelling a transaction is not at all complicated. It is a very easy process.
If the buyer hasn't paid, you have not been charged ANY fees. Not even the 30 cent per transaction fee. But if the buyer has paid, then no we don't get the 30 cent per transaction fee refunded. It was exactly the same when we had PayPal as our processor. Not sure why this is suddenly a big deal for you.
@mam98031 wrote:If the buyer hasn't paid, you have not been charged ANY fees. Not even the 30 cent per transaction fee. But if the buyer has paid, then no we don't get the 30 cent per transaction fee refunded. It was exactly the same when we had PayPal as our processor. Not sure why this is suddenly a big deal for you.
Actually, for the last several years, paypal retains the entire fee when refunds are issued. And their service fee (effective Aug. 2022) was raised to 49 cents.
