Buyer wants to cancel order after finds a better deal.

[oneus_tgs5bjjs]

My item sold at auction. After auction ends buyer says he found a better deal on ebay and wants to cancel. I looked into same item as mine all over ebay sold and active. No better deal than mine, so basically he just doesn't want to pay for the item anymore.

What are my options and what happens if I don't respond to cancelation request? 

Please help lol 

Thank you

[oleander1993]

You could open an unpaid item case and see if the bidder will pay rather than get a strike on his account. But that means you may have to wait about a week and it ties up your item. Then if he pays he may open an item not as described case and return out of spite and may even damage your item.

I have had this happen a couple of times. Each time I granted the request, I relisted  and later sold to a serious buyer.

I only open unpaid item cases when I have no communication from the buyer. 

A lot of people would advise you to cancel when a cancellation is requested. It is annoying, yes, but is often the best option to protect YOU. Best of luck!

[lamber9347]

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@oneus_tgs5bjjs wrote:

My item sold at auction. After auction ends buyer says he found a better deal on ebay and wants to cancel. I looked into same item as mine all over ebay sold and active. No better deal than mine, so basically he just doesn't want to pay for the item anymore.

What are my options and what happens if I don't respond to cancelation request? 

Please help lol 

Thank you

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What the buyer did was incorrect, they are in the wrong here. However if you insist on continuing with the transaction you are also opening the door to possibly more issues. You are a new seller so you need to look at this as how you can come out of it better. 

This platform offers a MBG, so all the buyer needs to do is open a return case for item not as described and you will have to accept and provide a return label. So you will end up paying for shipping twice for this item. If buyer sends you back an empty box you will lose again. If you are lucky to get your item back then you can resell it and try to make up for some of the money you lost. 

If I were you I would cancel the transaction and block this buyer from purchasing from you again. List the item again and you'll find it will sell to someone else. Also if you have multiple bidders there is an option for you to offer the item to the second highest bidder. There are prompts on your sold orders page, just go directly to this item and look at the drop down menu on the left of it. 

So you do have other options that will work better for you. It is your choice to make. Best of luck to you....

[southern*sweet*tea]

If a buyer decides they don't want the item, the reason doesn't matter. It's always best to cancel using the buyer requested option. A laundry list of annoying and/or bad things can happen if you don't.  It's never a good thing to try to make someone take something they don't want.

Better a cancel today than a SNAD next week.

[chapeau-noir]

This kind of thing is going to happen - just cancel with 'buyer requested'.

[ra_201044]

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@chapeau-noir wrote:

This kind of thing is going to happen - just cancel with 'buyer requested'.

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^^ This - and be thankful that the buyer didn't pay before asking to cancel.

[nobody*s_perfect]

"What are my options and what happens if I don't respond to cancelation request? "

As the others have explained, most of us would just cancel the transaction and relist, rather than going through the Unpaid Item Claim process with its attendant delays and risks.  

If it was an auction with multiple bidders, you can choose to send a Second Chance Offer to any of the other bidders. Sending a SCO generates a new, fixed price listing with the price set at the underbidder's highest proxy bid.

https://www.ebay.com/help/selling/listings/selling-auctions/making-second-chance-offers?id=4142

If you don't respond to this request then, well, nothing happens except that you're stuck paying the Final Value Fee, which went onto your invoice when the item was sold.

[bill.purvis2012]

If a customer asks to cancel  order and you haven't shipped~~always cancel.  No risk of bad feedback, returns, etc. and you can relist your item right away. Not worth the hassle to worry about it.

[m_pthisandthat]

As stated by many keep it simple and nose clean cancel the order and move on. Note this is going to happen every so often if you continue to sell on ebay. I always cancel. That way you also end up with a happy and satisfied buyer who may just come back and buy another item from you. It never hurts to keep the buyer happy if you can do it.  

[1tuna]

I run a lot of auctions and have had this request many times with various reasons.

I have even thanked some bidders for not wastng any more time and being upfront

the bidder does not want to follow thru so just cancel it...............

there is not really a need to disect the reason for it

[hurryagain]

Now this is a "just me" kinda thing but...

When I get one of these flaky bidders/buyers, I cancel the sale as requested and I then put them on my BBL (Blocked buyer's list.)  I do not need "buyers" like this wasting my time.

[simba6]

If you refuse, expect a false not as described case to be filed. Worse yet, they might "help" in get that way.   Just accept and cancel.   It's par for the course with today's wally mart buyers.

[lightlily_arts]

Although my first inclination is to be angry and penalize the buyer  by filing an Unpaid Item claim  you also have the option to cancel, and make a second chance offer to the next highest bidder assuming there was one.   In the very least you will get your fees back since they haven't paid.  I would definitely report the buyer simply because this was an auction.   You just have to decide whether you want to hassle the six day wait for a UPI before relisting.  There's also the issue of forcing them to pay and then have to deal with the expenses of a false claim return.  After so many years of dealing with this nonsense I'd rather take the retail approach of accepting cancellations and relisting.  But they are automatically added to my blocked bidder list.

[ambrosius-tcg]

I disagree with most comments here, the buyer is so in the wrong. In my cases(Top rated seller with not one negative feedback thus far) I'll decline the request as if you accept it you don't get your free listing you used back.. Why should us sellers lose one of our valuable free listings just because they found a better price. As a buyer when you make an offer(in my case it was offer not auction) you commit to buying the item and if you do buy another you should retract all your other offers ASAP. I'll decline, then wait the few extra days to do a buyer hasn't paid strike on their account then you get the option to re list the listing for free. Us sellers need to stop letting eBay stomp all over us and only protect the buyer.

[rugerskick]

Wait several days until you get the cancel option that buyer didn't pay, and select that.

Block the buyer from your store

Report for being a nonpaying buyer when ebay sends you a reminder to leave fb for this order - by then the report buyer option should be available and use it