eBay

bigdeals.etc · ‎04-04-2019

A buyer sends me 3 messages 2 days after they purchase the item to change the address of their shipping because their original address on their payment is wrong. I told them sorry but it was already sent out before they sent the message. Buyer says "But I sent you 3 messages about this to make sure this didn't happen. Well you better do something because I don't live there anymore, that was three years ago." I say yes, package was sent out before their first message and asked if they can contact the current resident.

They said no they can't because live in a different city. And just told me to cancel and refund them. Then they added "Everyone else I bought from except you was able to send it to the new address." Hahahaha... really? Every other seller has a working time machine?? I ended up saying that maybe the resident will refuse the package.

He was skeptical and wanted a package intercept but I explained to them the USPS cost to intercept costs more than the item they paid for (and pasted the link to the USPS intercept page with pricing). They totally didn't like to hear that.

I know I can just ignore the buyer and win a potential INR, but I just wanted see how this pans out and don't want the buyer to think I'm avoiding him or refusing to provide service.

3fabdogs · ‎04-04-2019

If you change the mailing address from the one supplied on PayPal, it won’t be covered by PayPal! Right???

i was always told ship to address as shown on PayPal. That customer needs to change their mailing address.

bigdeals.etc · ‎04-04-2019

@3fabdogs wrote:
If you change the mailing address from the one supplied on PayPal, it won’t be covered by PayPal! Right???

i was always told ship to address as shown on PayPal. That customer needs to change their mailing address.

Yes by policy if you don't ship to the address shown in the PayPal payment, you are giving up your seller protection.

dhbookds · ‎04-05-2019

Don't know how long this would take to kick in or if the PO would do it, but could the buyer put in a change of address from their old address to new one?...........

postingid2017 · ‎04-05-2019

@bigdeals.etc wrote:
A buyer sends me 3 messages 2 days after they purchase the item to change the address of their shipping because their original address on their payment is wrong. I told them sorry but it was already sent out before they sent the message. Buyer says "But I sent you 3 messages about this to make sure this didn't happen. Well you better do something because I don't live there anymore, that was three years ago." I say yes, package was sent out before their first message and asked if they can contact the current resident.

They said no they can't because live in a different city. And just told me to cancel and refund them. Then they added "Everyone else I bought from except you was able to send it to the new address." Hahahaha... really? Every other seller has a working time machine?? I ended up saying that maybe the resident will refuse the package.

He was skeptical and wanted a package intercept but I explained to them the USPS cost to intercept costs more than the item they paid for (and pasted the link to the USPS intercept page with pricing). They totally didn't like to hear that.

I know I can just ignore the buyer and win a potential INR, but I just wanted see how this pans out and don't want the buyer to think I'm avoiding him or refusing to provide service.

While I understand that USPS may or may not work at a speed that others think they should, but I will bet the farm that it would not take three (3) years to do a COA - and it appears that perhaps the buyer is not being truthful and I think that the buyer is attempting to get a free item.

tellmemama · ‎04-05-2019

Well if this mouth breather hasn't figured out the address has been incorrect for three years and/or has done nothing about it, I guess that would be a "you (buyer)" and not a "me (seller)" problem. I don't care if the item is a dollar. I will not change the address from the one on the payment for any reason. It is the responsibility of the buyer to make sure the address is correct and the delivery site is secure. And since those are basically the only responsibilities s/he has, it isn't much to ask for compliance.

Some people try to make their issue your emergency. Nope dot com.

Joe

bigdeals.etc · ‎04-06-2019

@dhbookds wrote:
Don't know how long this would take to kick in or if the PO would do it, but could the buyer put in a change of address from their old address to new one?...........

I don't think after 3 years of moving. That might be too late. The buyer mentioned "Everyone else they bought from agreed to change the address." I really wonder how many people he bought from... and was it in the same day ad mine? Or was it in various days, and he still chose to not change his address to the correct one?

Anonymous · ‎04-06-2019

@tellmemama wrote:
Well if this mouth breather hasn't figured out the address has been incorrect for three years and/or has done nothing about it

One of my buyers recently messaged me after shipment about an incorrect address because they moved 2 years earlier. The buyer hadn't been on eBay in 2 years and didn't see the old address before checking out - length of time since an address change doesn't mean anything if the buyer hasn't shopped here in that time.

My buyer was nice and paid shipping to her new address after the package was returned to me.

I think some of these problems would be remedied if eBay put the address above the payment information at checkout. Most sites I shop on require me to confirm my address before confirming my payment information - eBay is the opposite.

turquoisetulips · ‎04-06-2019

@bigdeals.etc wrote:
A buyer sends me 3 messages 2 days after they purchase the item to change the address of their shipping because their original address on their payment is wrong. I told them sorry but it was already sent out before they sent the message. Buyer says "But I sent you 3 messages about this to make sure this didn't happen. Well you better do something because I don't live there anymore, that was three years ago." I say yes, package was sent out before their first message and asked if they can contact the current resident.

They said no they can't because live in a different city. And just told me to cancel and refund them. Then they added "Everyone else I bought from except you was able to send it to the new address." Hahahaha... really? Every other seller has a working time machine?? I ended up saying that maybe the resident will refuse the package.

He was skeptical and wanted a package intercept but I explained to them the USPS cost to intercept costs more than the item they paid for (and pasted the link to the USPS intercept page with pricing). They totally didn't like to hear that.

I know I can just ignore the buyer and win a potential INR, but I just wanted see how this pans out and don't want the buyer to think I'm avoiding him or refusing to provide service.

The buyer had three years to change his address on e bay but he didn't do it . Sometimes the lack of personal responsibility can teach a valuable lesson. Tulips

dirk12955 · ‎04-06-2019

Ah yes, I have one of those coming back to me today.

mg152 · ‎04-06-2019

My shipping address comes up when I’m making payment. It says ship to address

Patricia
eBay member for 25 years

jeffofmaine · ‎04-06-2019

I am literally 100% sure the buyer is trying to scam you.

fern*wood · ‎04-06-2019

I don't see it as much of a scam as a growing trend with some people that refuse to accept responsibility for their own mistakes. It's much easier to blame someone else. It makes me wonder if their parents always covered for them growing up.

vintagecraze50 · ‎04-06-2019

Sounds like you tried to remedy the problem for the buyer the best way you could. Buyer is at fault in this one. They should have changed their mailing address. You cannot ship to an address not verified by PP and loose on an INR claim.

vintagecraze50 · ‎04-06-2019

The only way this would have worked out well is if you had caught the message before the ship, but obviously you are a great seller who ships fast like we all should do for great customer service. You cannot give good customer service if you wait around for people to message you with a different address to send their stuff.