mam98031 • Volunteer Community Member • Buyer/Seller since 1999
"Apparently I'm not allowed to have my own opinion." I did NOT say that. In fact I said the exact opposite. I also did not "attack" you.
You are the one that labeled your opinion the "proper" method of handling the situation which suggests that anything else would be improper and that simply isn't true. There are a couple of ways to handle this type of situation. What you have described is ONE of the ways as long as it is a NEW transactions and not done on the original transaction.
What I described at the top of this thread is another acceptable method. Either way is fine. My way is not the only way, nor is what you suggested. They are both valid ways of handling the situation with certain actions taking place.
"Never ship to an address that isn't on the order. Seller shipping to an altnetate address voids seller protections." No where did I say this was not true. You are absolutely correct. You will find no post of mind that says the seller should do this if creating the shipping label in Ebay.
"The seller has no reason not to have the buyer purchase again with the proper address and use an eBay label once confirmed its the proper address." This is one correct way to handle it, just not the only way. But you are correct, this is a way to handle the situation. I've never argued that point. It just isn't the only way.
I have not disagreed with you about the method of fixing the issue the OP has. I've just disagreed with you about it being the only "proper" way.
Was it $6.00 or some other figure? I had asked that in an earlier post, but you didn't respond. If it was $6 that is a TRS benefit that we sometimes get.
A shipping label that has been USED can NOT be voided.
@tarverhughes wrote:I have a similiar issue. But, my customer returned the a completely different item then I shipped the customer. At first they said, they entered the wrong address. The bad thing is My item cost 3 times more then what they returned. The customer sent back a $20 dollar item . I Sent them a $90 dollar item. Customer service confused me too. They didnt offer any suggestion. Sided with the customer.
I stand to lose money.
I'm a little confused. Are you saying that Ebay already sided with the buyer and forced the refund? If not, I strongly suggest you contact CS again. Often times you get different answers when you call again and often the first contact is not correct when dealing with the main CS.
I would suggest that you contact Ebay for Business on Facebook or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/eBay/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/home
