mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@shy_gamer wrote:When I click on that link it's asking permission to connect my PayPal account with a company called ShipStation. I am afraid to do that. What is ShipStation and are there any fees involved?
No need to be scared. Ship Station is just the company PP uses for the labels.
If you are uncomfortable then don't do it. But it is a legit link as I use it as needed for years.
@shy_gamer wrote:Reading his answer again, I am confused when he says to deduct the cost of shipping both ways. Will I be charged again for the return postage? Does he mean if the postage was 8 I should deduct 16 from the refund?
There is no such thing as free shipping for anyone. The carrier has to be paid. So YES when you reship the item you will pay for shipping again. I've talked about this in most of my posts. I unsure where your confusion came in on this subject. It is exactly why you needed to be paid again from the buyer to reship the item and why you needed to withhold the original shipping from the original refund.
"You shouldn't ship outside of eBay, if you are new." Why?
"I would only use PayPal if he wants to compensate you for the loss of money from the first transaction since you cancelled it and gave him a full refund." Why?
What I originally described to the OP on how they could handle the situation is something I've done many times when a similar issue arises. It works great each time. Ebay doesn't mind. They are well aware that they do not have a vehicle on the site to easily process something like this. It does not harm the seller nor the buyer in any way.
Re: Buyer used wrong zip code and item was returne... - The eBay Community
I explained the dangers of doing that with the original transaction. It is fine if you want to ignore that advice, but it doesn't change anything. What I shared is factual and true.
Now if there is a new transaction in Ebay, then things have changed and are no longer the way they were when I first posted advice on this thread. The two different situations would be handled differently.
"Then advise buyer if he still wants the item, he can repurchase on eBay (appears he did)." If that is from the original transaction, then it is too late. It will over-write the original tracking on the transaction, so that is lost history and the seller will get a defect for a late shipment because of the new tracking number and date of shipment.
There is more than ONE "proper" way of handling a situation like this. The way I previously described is fine and sellers have done it for many years. You are certainly entitled to your opinion, but it doesn't mean it is the only "proper" way of handling it.
@shy_gamer wrote:I was googling returned to sender and who pays the shipping and it appears Priority and First Class mail is returned for free. Is that correct? I used Priority Mail, so I hope that is the case.
Yes, you are correct. When a package you shipped is being returned to YOU. But not when you reship something to a buyer.
