mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@ubcensored wrote:So after 30 days, this seller is not on the hook for a refund.
And the buyer has not filed a claim with ebay.
In Ebay, 30 days after DELIVERY or the latest ETA date on the purchase, whichever comes first, is the time frame a buyer has to file a claim in Ebay.
In PP, they have a window of 180 days to file a claim if the buyer pd via PP.
None of which means that the seller shouldn't refund in certain cases. I've done it for buyers outside of these time frames before because in the cases I've done that on it was the right thing to do.
Going on what the OP describes has happened here, I would absolutely NOT refund this buyer for anything unless the item was received back by me in the same condition it was when I sent it out, period.
This buyer is trying to be a bully with this seller. They have given no proof there ever was a problem with the watch, they have given no proof that the watch was actually repaired, they have given no proof that the amount they say was paid for repairs was actually paid, they have give no proof as to what the problem with the watch is or was and to top everything else off, they refuse to return the item for a full refund.
Would I give this buyer a partial refund, absolutely not. This buyer IMHO is not operating in good faith with the seller and is very likely not being truthful to begin with.
@ubcensored wrote:What's the name of the shipping company?
IDK, but I don't think it matters since the buyer nor the seller have ever claimed that it was damaged in shipment. And 45+ days later is way too late to start to claim something like that.
@nickelsanddimes2015 wrote:If she does submit the receipt for the repair to you I would contact the place where it was fixed to make sure it actually happened as people can create invoice on their own.
Just a curiosity question. Why do you think this would matter? Honestly I don't understand why some think the seller should give this buyer a partial refund. So I'm just curious as to why some 45+ days later and with no agreement to pay for it, why the seller should even be concerned about this? I'm not trying to argue with you, I'm trying to understand a position that I don't currently understand.
@coast_of_maine_antiques wrote:Just have the buyer retrn it for a refund. I would NEVER give a buyer any discount / funds back / anything oter than a "Please return it for a full refund".
The buyer has refused to return the item per the seller.
@wrong66 wrote:If, in fact, repairs were actually made to the watch, then the watch has been altered without the consent of the seller. Case closed.
Unfortunately that would not actually be true since Ebay started the Simplified Returns in October of last year. If this buyer was within the return window in Ebay [which they are well past it] and they filed for a request for return [which the buyer has refused to return the item] and filed an INAD, Ebay would allow the return. It is highly unlikely that the seller could deny the return in the current system. This has been shown time and time again on all kinds of threads and from my own personal experience and that of others.
Prior to October of last year, you would be absolutely right.
I mean just go and read through the new and improved item condition policy, it will make the hair on the back of your neck stand up.
https://www.ebay.com/help/policies/member-behavior-policies/condition-returned-items-policy?id=4763
It just tells buyers that if they return something that has been altered, used, missing parts etc., that they only get a partial refund. It doesn't say they can't return the item, just that they may only get a partial refund. Yet not all sellers have the ability to even give a partial refund. That is only sellers that offer free returns or are TRS with a 30 day return policy of any kind.
And take a look at the MBG, it too has been updated and no longer has the language about item condition like it did before. Again it refers to partial refunds, which not every seller has access to.
@monster-deals wrote:
@wrong66 wrote:If, in fact, repairs were actually made to the watch, then the watch has been altered without the consent of the seller. Case closed.
On ebay maybe, depends on if you get an overseas CSR or not and what the policy is today.
Of course there could be new secret policy
Paypal is just going to have the buyer return it at their expense.
It has nothing to do with if you get a US based CSR or an overseas CSR. And there isn't a "new secret policy". Stop trying to get people riled up over something that doesn't exist. While there are policies that get changed without notification to members that doesn't make them secret, they are still published for anyone to see if they are looking at them. They aren't hiding them, they just aren't telling us they changed some things. Very annoying to be sure and they should not be doing that, but again, it isn't a "secret".
As for PP, the buyer isn't going to file a claim there. The buyer has already stated to the seller that they do not want to return the item. So there is no reason for them to file a claim asking to return the item that they have no intention of returning.. But you are correct, if a buyer files a return through PP, the buyer will pay return shipping.
