eBay

fenixdog · ‎02-19-2021

I sent 6 wine glasses via UPS very carefully packaged, wrapped in bubble wrap, placed in a Styrofoam box and then placed in a box. Buyer upon immediate delivery sends message, 4 glasses are broken. I request photos and initially I receive no photos, then 2nd request I receive one photo, looks strange and I then request additional photos to show breakage. I receive photos but the photos appear to have been edited, looks like what they call photo shop editing. What do I do? I used for the first time UPS through eBay but I feel like I am dealing with a dishonest person. If ask they return the package for a full refund, they may fill it with rocks and cost me a bundle in postage. Please help by directing me what to do, calling eBay is a waste of time, they have no interest in getting involved. The eBay person I spoke to doesn't even know the difference between UPS and USPS and that Louisiana is a state.

coolections · ‎02-19-2021

Just curious why you would want broken glasses back ?

lightlily_arts · ‎02-19-2021

You have the option of refunding without requiring that they return the glasses. You will be credited your final value fees back.

lightlily_arts · ‎02-19-2021

If the buyer opens a request for a return you can refund without requiring a return and be credited back the final value fees.

fenixdog · ‎02-19-2021

I don't want the glass back.

mod-designs4u · ‎02-19-2021

What about the insurance claim? Either the glasses were broken during shipment or they weren't. Next time this happens I would have the customer email you a photo of the "smashed box" for the online insurance claim. After the insurance claim is submitted you issue a refund to the customer and get a check from UPS for the damaged shipment.

yuzuha · ‎02-19-2021

@mod-designs4u wrote:
What about the insurance claim? Either the glasses were broken during shipment or they weren't. Next time this happens I would have the customer email you a photo of the "smashed box" for the online insurance claim. After the insurance claim is submitted you issue a refund to the customer and get a check from UPS for the damaged shipment.

In a case like this, the box may very well not be smashed at all. That's impact damage. Chances are the outer box was just fine.