eBay

anasazirose · ‎09-27-2022

A buyer purchased and paid for a bowl with this title.

Homer Laughlin Virginia Rose Moss Rose Large Mixing Bowl E 52 N8 READ

and this condition,

Condition:Used

“Bowl is aged, has an old crack that still allows it to hold water. See photos”

and this description

Homer Laughlin 1952 mixing bowl. See crack. The crack does not stop the bowl from holding water. If it concerns you too much, the bowl can be used for fruit, a plant or just display. The bowl weighs just over 1 pound. Please ask questions before purchase. Thanks so much for looking.

A little history: This bowl, made in 1952, was owned by a woman named Elizabeth. She was born in 1912, and passed in 2000. She gave it to me in 1984, and it's been on display in my home since then. We used it as a fruit bowl. We just want to rehome it, and our kids don't want it, so feel free to make an offer.

There were 9 photos, including these:

The auction ended on Sep-25-22 17:56:47 PDT

I received this message on Sep-25-22 20:04:

I didn’t notice the crack on the back of the bowl cancel please thank you

I replied thusly on Sep-26-22 12:32:

Hello,
I'm not sure how you missed the crack, it's in the photos, description and also the condition. I'm sorry you regret your decision to purchase this item. If you request a cancellation through the proper ebay channel, by requesting it on your end, I will accept the cancellation. Otherwise, your item will ship on the 27th or the 28th, within my handling time frame so that I do not get a strike from ebay for not shipping within the stated time frame. Thank you,

I did not get a response, so I reached out again at Sep-27-22 04:57:

Good morning. Would you please communicate to me regarding your intentions? Are you going to request a cancelation or shall I send your item? Thank you,

Again, no response, so once again, in an effort to communicate, I sent this Sep-27-22 06:25 :

Hello, Here is the ebay help and support link that should provide some assistance if you still wish to cancel.

https://www.ebay.com/help/action?topicid=4022

I see you are an ebay seller as well as a buyer, so I welcome communication as I am unsure of what my next step should be. I'm sure you are familiar with 'handling time', so I have until tomorrow to ship this item without getting a 'strike' or 'defect' from ebay.

Please respond before morning of the 28th, as that's when I must ship this item.

What would you do ?

If I send the bowl, there could be no INAD case, could there?

I'm pretty incredulous as why a seller/buyer would be so non communicative.

Also, I'm wondering why he won't request a cancellation on his end.

Please respond with opinions or scenarios that I could expect, as with ebay, not too much is cut and dried..

Thanks in advance.

femmefan1946 · ‎09-27-2022

Cancel "at buyer request"

And then relist.

It's business, not personal.

View Best Answer in original post

bonjourami · ‎09-27-2022

you cancel the transaction at buyers request of course, no defect for you. Or would you rather ship it when she doesnt want it, then opens a snad case so you can pay return shipping?

``````````````````````````````````````````````````````````````````````````````````````````````````````

“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams

threelittlelambs · ‎09-27-2022

Very simple. Cancel the order with the reason "Buyer asked to cancel"

richard1rst · ‎09-27-2022

As soon as you received the message:

I didn’t notice the crack on the back of the bowl cancel please thank you

You should have cancelled the order. NOTHING is going to be gained by arguing with them. If, as you say, you ship it out they will simply file a Not As Described complaint and get a full refund, along with you having to pay for the return postage.

The fact that it actually IS as described is irrelevant. Your back and forth messages, especially pointing out that they are wrong, will do nothing but irritate the buyer and possibly result in negative feedback.

Cancel the sale, using as the reason "buyer requested cancellation". You will get your FVF back and you will not get a ding.

If I send the bowl, there could be no INAD case, could there? Yes, he can and will file an INAD

I'm pretty incredulous as why a seller/buyer would be so non communicative. Because you are making an issue where none exists. There is no need on his part to argue with you. (that is what you are doing)

I can not teach anybody anything
I can only make them think
Socrates

wastingtime101 · ‎09-27-2022

Buyers can request cancellations through eBay's system for 1 hour post-purchase. Beyond that they must use eBay message system to request a cancellation.

Do what everybody else suggested: cancel the order and select the reason buyer asked to cancel. Ignoring the cancel request and shipping will probably give you a negative outcome involving a return and wasted time/money.

You told the buyer to read help policy 4022, but that's the policy for reporting an issue with a seller.

Read the cancellation policy pages to learn more about the process:
Buyer page
Seller page
General policy page

GLORIOUS!

Seller Guide: Nonstandard Packaging

femmefan1946 · ‎09-27-2022

Cancel "at buyer request"

And then relist.

It's business, not personal.

kensgiftshop · ‎09-27-2022

@anasazirose wrote:
Also, I'm wondering why he won't request a cancellation on his end.

"I didn’t notice the crack on the back of the bowl cancel please thank you"

The buyer did request a cancellation.

Cancel as buyer requested.

Have a great day.

anasazirose · ‎09-27-2022

@wastingtime101 wrote:
Buyers can request cancellations through eBay's system for 1 hour post-purchase. Beyond that they must use eBay message system to request a cancellation.

Do what everybody else suggested: cancel the order and select the reason buyer asked to cancel. Ignoring the cancel request and shipping will probably give you a negative outcome involving a return and wasted time/money.

You told the buyer to read help policy 4022, but that's the policy for reporting an issue with a seller.
Read the cancellation policy pages to learn more about the process:
Buyer page
Seller page
General policy page

Thank you for pointing out the help policy issue, I thought there is a link there to cancel an order. I also realize a buyer can cancel an order within the 1st hour, but aren't they also able to request a cancellation prior to shipment through ebay that does not involve the seller initiating the cancellation?

anasazirose · ‎09-27-2022

@wastingtime101 wrote:
Buyers can request cancellations through eBay's system for 1 hour post-purchase. Beyond that they must use eBay message system to request a cancellation.

Do what everybody else suggested: cancel the order and select the reason buyer asked to cancel. Ignoring the cancel request and shipping will probably give you a negative outcome involving a return and wasted time/money.

You told the buyer to read help policy 4022, but that's the policy for reporting an issue with a seller.
Read the cancellation policy pages to learn more about the process:
Buyer page
Seller page
General policy page

Yes, this is help policy 4022,

Could they not use this to cancel?

wastingtime101 · ‎09-27-2022

Only for the first hour. Past the first hour their only option to request a cancellation is sending an eBay message. Read the other pages linked as they're specific to cancellations, not reporting an issue with a seller.

All you have to do is select buyer asked to cancel. It counts as buyer initiated even though you're putting it through as a seller.

GLORIOUS!

Seller Guide: Nonstandard Packaging

anasazirose · ‎09-27-2022

@richard1rst wrote:
I'm pretty incredulous as why a seller/buyer would be so non communicative. Because you are making an issue where none exists. There is no need on his part to argue with you. (that is what you are doing)

I guess I just expected common courtesy from the buyer, but I suppose I shouldn't have when they did not look at the photos, did not read the condition, did not read the description, or flat out lied. And yes, I pointed this out to them because it's so frustrating to me. BUT, I suppose I made it more frustrating to myself by letting it bother me. I will be cancelling the order, as I should have in the beginning. Thank you and everyone else for your experienced opinions, I appreciate it.