Buyer sent me a letter in mail threatening me and demanding free product.

[misslorraineb]

Has anyone ever had a buyer send a letter of demands and threats to your return address without even contacting eBay or seller to request refund after a month from purchase date? She claims item came broken and that I committed fraud for adding extra product. Basically giving her free product. 

[blue_tone14]

Bad economy brings in bad buyers.
I can tell straight out this is a scam - simply wants free item.

1st, blcok this buyer, note down buyer's shipping address and do not do business with this shipping address anymore.
I will then ask buyer to send pictures, and I know it will certianly be refused by sorts of cheap excuses.
If buyer refuse, issue a prepaid return shipping label for buyer to return item for refund.
I would not let buyer get free item even it's damaged, I want it back.
Even if buyer filed payment dispute - chargeback, you still have a chance to win by seller protection because you issued a prepaid return shipping label.

I deal with bad buyers every week, more often recently due to our gloomy economy.
Self-directed crime scene, torn off envelope claiming item missing without post office's "damaged" stamp.
Claim item not as described and been out of USA or disable, cannot send back items
Or simply plays dumb claiming item not received but USPS tracking shows delivered.

These are all BULL!
Issued prepaid return shipping label to have your item back, do not let bad buyers get them in their way.

Since now buyers always get positive feedbacks, eBay should present buyer's defect ratio (refund, return ...etc) to sellers and allow sellers to refuse doing business with high defect ratio buyers.
We not just want business, we want good business.

-

[a_c_green]

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@misslorraineb wrote:

Has anyone ever had a buyer send a letter of demands and threats to your return address without even contacting eBay or seller to request refund after a month from purchase date? She claims item came broken and that I committed fraud for adding extra product. 

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I see no advantage in replying to this nutbar in any way. Keep the letter on file, add her to your Blocked Buyer List (here), and carry on. 

Given normal travel times for letters, she would have written that letter anywhere up to 4-5 days ago, and may not even be thinking of you anymore by now. She may already be busy writing up the next frivolous complaint for her next on-line purchase.

If you don't feed her actions with any kind of response, she will quickly find someone else to get mad at, probably sooner rather than later.

[momdadsstash]

Please listen to the ones that are saying...do not engage!

There are plenty of whacky people out there. You gotta know some of them are on Ebay.

[momdadsstash]

Just for kickers, though, have you checked  her feedback left list?

[chapeau-noir]

If she sends another letter I'd be tempted to write "recipient deceased" on it and return it.  😖

[reallynicestamps]

I would send her a Message through eBay.

"I regret you are unhappy with your purchase. Please return it for refund."

Rinse and repeat if she replies with a Message.

If she finally figures out how to open a Dispute reply with:

"I regret you are unhappy with your purchase. Please return it for refund."

If she or eBay tells you to send a shipping label, do so promptly including a note:

"I regret you are unhappy with your purchase. Please return it for refund."

If she does not return the item, you do not refund.

The shipping label will eventually be reimbursed.

If she does return the item, refund promptly.

NOW

If she leaves negative feedback, ask for it to be removed, citing the original letter (pdf if possible)

If she returns something different , contact eBay through social media with the problem.

Demands outside of the Resolution Center system will not be enforced by eBay.

She has only 30 days from delivery to open a Dispute.

BUT

If she used Paypal , she has 180 days to dispute.

However, PP insists that the buyer pay for return shipping before making the refund.

If she used her card directly, card policies differ. But showing Proof of Delivery and requesting return before refund will be useful.

[the_fancy_fox]

Personally I would ignore it. Or to be snarky, maybe send a snail mail letter back to her telling her to open a case on eBay….

naw I wouldn’t but the thoughts there. 

ignore and block.

[southern*sweet*tea]

The buyer is one of the cereal people. (nuts, fruits and flakes)

Unless the letter was sent return receipt requested, the buyer doesn't even know if you ever received the letter.

Letter?  What letter?  I didn't receive a letter.   ¯\_(ツ)_/¯

But save the letter you never received, just in case.

[byrd69er]

In your mind, tell the buyer to bleepy off. 

Go have a glass of wine.

Sell more stuff.

[flyingpig]

It sounds like a scam to me. If she didn't open a claim on ebay, ignore it. She needs to go through the proper channels AND send you photos of the broken item.

[katzrul15]

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@chapeau-noir wrote:

If she sends another letter I'd be tempted to write "recipient deceased" on it and return it.  😖

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BEST idea ever!!!  Woot!

[katzrul15]

@misslorraineb 

I would IGNORE.

Nutcrackers like this want attention and they hate to be ignored.  I would ignore.

You can't fight crazy and win. 

Good luck.  Better sales await!

[donsdetour · Accepted solution]

Hmm rad all of this: So wrote a letter sent it through the mail:  demanding: and threats of legal: For a $10.00 item claimed leaked:

I would just plain refund em blocked bidders list and move on: not worth any thing else.

[misslorraineb]

It was an account made two days prior to purchase. Not all new accounts are suspect but this one seems like there was a reason for that. Could be someone who keeps having account closed for trying to extort. Probably another reason she didn’t go through the eBay route to make her demands. 

[craft-stash]

Trash it!😜