eBay

riverwoodridge · ‎06-17-2019

I’ve got a buyer who honestly seems more than a little unhinged and frankly, she’s got me worried. I refunded her in full, and provided receipts, PayPal transcripts and e-mail confirmation but she’s getting angrier and verbally abusive and now she’s making threats about getting my account blocked and social media. This is part of her latest message:

”take care and be careful
What you said to the customer ok ! It’s an advise ! Specially to me ! I know lot of people at Lush headquarter I can talk about your store on eBay and what you sell ! Ok ! Even in social media you don’t know who I am so becareful I’m not your friend or you dog”

Part of it could be language barrier (she’s French), but I’m freaked. Anything I can/should do?

jason_incognito · ‎06-18-2019

1) This is all the buyer's problem. They didn't know what they were buying.

If the buyer wants to cancel, they can send a formal cancellation request. It is not on me as the seller to do all the work for the buyer's stupidity.

2) I have told people that left me a negative that the negative finished the conversation. Once you leave me a negative, we aren't going to keep discussing. At that point, either file a formal dispute or leave me alone.

3) Once the refund was initiated, even as an echeck, the whole thing is done. Stop emailing me. If it had been my fault, maybe, but this is on the buyer and I have done what was needed. Seller cancelled and refunded.

I have a negative that I'm being lazy about getting removed. They opened a claim and lost. First email was telling me what I was going to do. Send him $150..... Nope. Not gonna happen. He filed with eBay and lost. He got nothing. I might have tried, but he went straight to a negative.

"Believe in something, even if it means sacrificing everything" Colin Kaepernick the new face of NIKE

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sunnysouth1 · ‎06-17-2019

I'm sorry this happened. If the messages came through eBay messages call eBay when they open today and ask the rep to read them. Lately, eBay has been taking action on members who threaten other members through eBay messages.

https://www.ebay.com/help/account/contacting-ebay-customer-service/contacting-ebay-customer-service?...

If the messages came directly to your personal email address eBay will not help.

I am not an eBay employee. I'm a US eBay Community Mentor.
Sunny

lja440 · ‎06-17-2019

Report her to eBay's Trust and Safety.

riverwoodridge · ‎06-17-2019

Thanks, I reported her for violating their policies. Should I copy to Trust and Safety as well?

sunnysouth1 · ‎06-17-2019

Yes, you should. Call eBay and actually speak with a rep.

I am not an eBay employee. I'm a US eBay Community Mentor.
Sunny

riverwoodridge · ‎06-17-2019

Will do tomorrow and I’ll have e-mails on hand, thank you.

sunnysouth1 · ‎06-17-2019

You are welcome and remember eBay needs to see actual eBay messages. They won't take any action on messages sent to your personal email address.

I am not an eBay employee. I'm a US eBay Community Mentor.
Sunny

webwanna · ‎06-17-2019

I have no idea what you wrote to the customer so I really can't tell if this buyer is over reacting or justified in being upset. You omitted that part of the communications between the two of you. From the way it is written, I'm not even sure if it is really a threat against you or a warning for YOU that YOUR behavior is inappropriate.

Ebay will review all correspondence between the two of you and decide who is at fault.

luckythewinner · ‎06-17-2019

@riverwoodridge wrote:
I’ve got a buyer who honestly seems more than a little unhinged and frankly, she’s got me worried. I refunded her in full, and provided receipts, PayPal transcripts and e-mail confirmation but she’s getting angrier and verbally abusive and now she’s making threats about getting my account blocked and social media. This is part of her latest message:

”take care and be careful What you said to the customer ok ! It’s an advise ! Specially to me ! I know lot of people at Lush headquarter I can talk about your store on eBay and what you sell ! Ok ! Even in social media you don’t know who I am so becareful I’m not your friend or you dog”

From what you posted, I can't really tell what the threat is except that she might "talk about" your store and what you sell.

alturi_64 · ‎06-17-2019

It would be helpful to know what lead up to this message.

webwanna · ‎06-17-2019

I'm guessing based on what the OP sells, there was some sort of issue with the cosmetic samples they were selling.

There are companies and associates of companies that do no want people re-selling sample sizes or anything from their brand on Ebay. I can't tell you how many times I have had very hostile, aggressive people contact me when I sell pre-owned high-end Designer Jewelry. They are seriously unhinged....all in an effort to get you to stop selling their brand on Ebay. You basically have to just block them and stop all communications with them. They keep escalating and escalating as long as you continue communications. It's partially because Ebay has allowed so many sellers to sell knock-offs of branded items. Those brands hate Ebay. Some have sued Ebay and lost.

That could be what is going on here. Just can't tell from the information provided.

lex-talon · ‎06-17-2019

Put her on your BBL, if you haven't do so already.

tonf-21 · ‎06-17-2019

I would just let it go and observe complete and total radio silence.

turquoisetulips · ‎06-17-2019

@riverwoodridge wrote:
I’ve got a buyer who honestly seems more than a little unhinged and frankly, she’s got me worried. I refunded her in full, and provided receipts, PayPal transcripts and e-mail confirmation but she’s getting angrier and verbally abusive and now she’s making threats about getting my account blocked and social media. This is part of her latest message:

”take care and be careful
What you said to the customer ok ! It’s an advise ! Specially to me ! I know lot of people at Lush headquarter I can talk about your store on eBay and what you sell ! Ok ! Even in social media you don’t know who I am so becareful I’m not your friend or you dog”

Part of it could be language barrier (she’s French), but I’m freaked. Anything I can/should do?

Yes ,, quickly report her to e bay . Threats are not only a violation on e bay but they're also against the law here in the U.S . However whatever you do don't respond to her nasty threats . Anything you say can be seen as a egging on. Just turn this matter over to e bay with a copy of her words .. Tulips

turquoisetulips · ‎06-17-2019

@webwanna wrote:
I have no idea what you wrote to the customer so I really can't tell if this buyer is over reacting or justified in being upset. You omitted that part of the communications between the two of you. From the way it is written, I'm not even sure if it is really a threat against you or a warning for YOU that YOUR behavior is inappropriate.

Ebay will review all correspondence between the two of you and decide who is at fault.

The OP is obviously stumped by this buyers behavior even to the point of believing this person could be unhinged . IMO it's unlikely the OP would feel this way if they had actually done something to cause this sort of reaction . Tulips