Buyer says that I sent an empty box

[ibrbou43]

I sold an item on eBay for £175 a few days ago and to say they sent me a message saying that the box was empty. I used Hermes to send it so I tried to contact them but I can’t find  way to contact them. I’ve told the seller that I am opening an investigation with Hermes and that police will be getting involved so that if he is trying to scam me he gets intimidated. Until now however I haven’t been able to contact Hermes to open a case and the seller has files a return. I’m not sure what to do at this point. I’ve got a tracking number and a picture of the packing label with the weight on it. This can prove that something was in the box but it’s been taken out

[dhbookds]

You are in the UK, using a shipper there.........this is the US board and most will not have any info concerning the UK......  Suggest you post on the UK board.

[net-gnat]

I had this happen once.....ended with me refunding the buyer, including shipping, and having to recover from the post office insurance. Give up the fight - that's where it's going. It's always so hard to swallow when you did nothing wrong, but that's the eBay way.

[wesk_36]

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@ibrbou43 wrote:

 I’ve got a tracking number and a picture of the packing label with the weight on it. This can prove that something was in the box but it’s been taken out

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All it t proves is that before you mailed it, a picture was taken. 

Ebay doesn't accept pictures as proof of anything. 

If the buyer files a claim ebay will almost certainly side with the buyer.

I believe you but ebay works on auto-policy.

Sorry

[fab_finds4u]

You'll be forced to refund.