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Buyer said item delivered to wrong address. Recovered item same day and it is damaged ?

Hello all. Long time seller, first time posting an issue. So I shipped a vintage rifle barrel to a buyer who made me an offer. I rolled it up in Plastic wrap followed by a wrap in bubble wrap to tightly fill a 2” x 2”x 30 mailing tube. I had a few inches of excess bubble on each end and taped it down tightly to protect both ends. Also added a bit more bubble to each end. 

  I used staples to attach the plastic caps to the ends. Afterwards I taped over these ends with 4 layers of High quality HVAC tape. I also spirally covered the whole tube with heavy duty shipping tape. Because I know how packages get tossed around. 

   The buyer stated that they had not received it although it showed “delivered to individual “ in tracking. This was priority BTW. They then took the initiative to contact USPS and found it had been delivered to a wrong address. The postal worker was apparently able to recover it the same day and get it to the correct recipient.  
   The buyer said that the tube was bent, and that the barrel had been dropped by the incorrect recipient. They showed only pictures of the tube damage. This is where we are at today. No claim filed yet. But some things don’t sound right. 
  Can the recipient trace and recover the package without it being 7 days since shipment ? 
I thought only the sender could get this kind of attention from Post Office. 
  Shouldn’t there be a received damage sticker from USPS ? Why did the wrong recipient open and damage item without being held responsible, I thought that was a federal offense. 
   Something smells funny. Any thoughts y’all ? Thanks

 

 

     

Message 1 of 19
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18 REPLIES 18

Re: Buyer said item delivered to wrong address. Recovered item same day and it is damaged ?

I have not had any message from buyer about returns. I think maybe he or she would have liked me to offer a partial refund. Who knows. If they did, I certainly would not fight them. Not first rodeo, but this was just a weird scenario. Thanks

Message 16 of 19
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Re: Buyer said item delivered to wrong address. Recovered item same day and it is damaged ?

Thanks for advice 🙏

Message 17 of 19
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Re: Buyer said item delivered to wrong address. Recovered item same day and it is damaged ?

Thanks for your time. I never got a picture of a damaged or bent barrel. I don’t fight returns, this was just odd. The buyer has very little feedback and also has not opened a case. I have been on the other end. I have tried to track down packages and was told the payee of postal fees must initiate a case. I have seen pictures of item received damaged from PO. Not looking to learn how to resolve a return. But as far as I am concerned the Post office and the unintended recipient can cover my insurance claim if it becomes an issue. I will fix the barrel and keep it if they take action. 

Message 18 of 19
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Re: Buyer said item delivered to wrong address. Recovered item same day and it is damaged ?

Can the package be delivered to the wrong address initially? Possibly.

Could the item (no mater how well you think you packed it) have been damaged? Possibly.

That means if there is a claim, ebay will find in favor of the buyer.

 

Accept the return and pay for return shipping if you want the damaged item back.

Refund the buyer and let him keep the item if you don't want the damaged item back.

Message 19 of 19
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