Buyer requested return while in transit... but wait, there's more!

[northliquidator]

Sold a laptop for parts or repair, clearly identified both in the item description "Laptop does not power on" and "as is - for parts or repair ONLY" and also in the listing template "for parts or not working" and also "No returns accepted".

Once item ships, the buyer almost immediately opens up a claim, stating item not as described, and they'd like a refund. At this point, I'm thinking this is a scammer. The case then gets escalated for eBay to make a decision, which I'm absolutely positive they will vote in my favor, because my only other option at this point is to accept the refund - but I decline.

So fast forward a week and the item finally gets to the buyer, and they sign for it instead of declining the package/shipment. Ebay then closes the case, in the buyers favor!! I appeal the case with the exact same outcome! The buyer will receive a full refund, and now I'm stuck TRYING to get my item back? What the heck is going on here?! I'm so beyond myself as this was a fairly high end laptop with some good value left in it, and now I'm out shipping TO this individual, and now shipping back, which seems to be twice the original cost?! IF they are even willing to ship it back to me at this point (doesn't sound like they're required to from eBays latest message).

[kensgiftshop]

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@northliquidator wrote:

Thanks for all the replies.. It appears that I made a rookie mistake and got scammed. It's also apparent that the person(s) at ebay looking into this case did not follow their own policy when deciding the outcome, or this is just "how it is". Maybe I made a rookie mistake selling salvage, but silly me thought ebay would honor their own dang policy.

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They did.

Buyer filed an INAD and you refused to accept the return, so Ebay stepped in and took care of the buyer.

[brightlightbookseller]

That's how eBay wants it too.  You get a defect for not solving the issue on your own typically.  Always a good idea to handle everything you can on your own, with some rare exceptions (INR cases with Delivered tracking confirmation is the only thing I know is easy to win).

[redlinear]

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@northliquidator wrote:

Thanks for all the replies.. It appears that I made a rookie mistake and got scammed. It's also apparent that the person(s) at ebay looking into this case did not follow their own policy when deciding the outcome, or this is just "how it is". Maybe I made a rookie mistake selling salvage, but silly me thought ebay would honor their own dang policy.

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No, salvage selling is awesome! 
The 1st word of your title should be DAMAGED BROKEN
In my experience that will guarantee you a sale.  And guarantee your description will be read.
Still might get returned, but that's just part of it.
   I've sold good stuff as DAMAGED.  Just to get a sale.
Every day, I see salvage vehicles (wrecked) sell for more than you can buy an undamaged one for at a car lot.  

[buyselljack2016]

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@northliquidator wrote:

Thanks for all the replies.. It appears that I made a rookie mistake and got scammed. It's also apparent that the person(s) at ebay looking into this case did not follow their own policy when deciding the outcome, or this is just "how it is". Maybe I made a rookie mistake selling salvage, but silly me thought ebay would honor their own dang policy.

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Gloomy day today. Perhaps it is affecting my thought process.

Went back to read again from the beginning.

Just which "dang policy" do you feel eBay is not honoring?

And if you are going to reply with "returns not accepted".......... save the keystrokes. As has been explained thousands of times on the boards,  "returns not accepted" applies only to "remorse" returns. eBay bots are not trained to detect lies, and for the most part a CSR that understands a lie when seeing it is powerless to override the lie to do the right thing.

[seconhandrosie]

Sure does expose Feebay to scrutiny. Bush League management. lol

[bashort]

one `thing that is very clear, in this case there was undeniable, rock solid 100% proof that the buyer could not possibly know that the item was "not as described" because they had not received it yet when they made that claim.

The fact that  this case was ruled in the buyers favor tells me there is no possible way that any SNAD  case could possibly ever be won by a seller.