eBay

shopkiger · ‎09-01-2019

I sold a sweatshirt a few days ago. The item was placed into a clear poly bag and shipped in another regular poly mailer. Today the buyer messaged me and said that she received an empty package and sent 3 photos of both the clear bag and the poly mailer empty with the poly mailer torn on the back. I've been reselling for 10 years and never had this happen before. How do I handle this one?

yabe2u · ‎09-01-2019

Give tracking and let eBay handle it, don't refund. Also look thru their feedback and see what buyers and sellers are saying as sometimes they rat themselves out just by what they say or a seller might say they refunded and you can let eBay know they've had other similar situations. Then ebay will check their messages and see if they are scamming sellers more than once

7606dennis · ‎09-01-2019

@shopkiger wrote:
Ebay closed the case in my favor since the tracking information confirmed delivery.

That is because she opened an INR dispute rather than a SNAD. However, she can still open a SNAD if 30 days haven't passed or 180 days if she paid with PayPal.

"It is an intelligent man that is aware of his own ignorance."

gramophone-georg · ‎09-01-2019

@7606dennis wrote:
@shopkiger wrote:
Ebay closed the case in my favor since the tracking information confirmed delivery.
That is because she opened an INR dispute rather than a SNAD. However, she can still open a SNAD if 30 days haven't passed or 180 days if she paid with PayPal.

Yup, and I am sure she will.

Chaos is NOT an "industry standard".

gramophone-georg · ‎09-01-2019

@ersatz_sobriquet wrote:
It would be very easy for ebay to require proof of contents missing sticker from USPS. Get on the stick ebay.

We also need to tell the Post Office to get on the stick, then, because I've gotten packages that looked like they went through a shredder and missing contents just dropped off on the porch with no stickers and no notations in tracking way more than once.

Chaos is NOT an "industry standard".

yuzuha · ‎09-02-2019

@gramophone-georg wrote:
@ersatz_sobriquet wrote:
It would be very easy for ebay to require proof of contents missing sticker from USPS. Get on the stick ebay.
We also need to tell the Post Office to get on the stick, then, because I've gotten packages that looked like they went through a shredder and missing contents just dropped off on the porch with no stickers and no notations in tracking way more than once.

Yep, happened to my mother just a few weeks ago. She'd ordered some cosmetics online and received an empty padded mailer with a great big rip down one side and no stickers on it whatsoever.

yabe2u · ‎09-02-2019

Yep!

Kudo's to those who were correct with their advice!

gramophone-georg · ‎09-02-2019

@gramophone-georg wrote:
@7606dennis wrote:
@shopkiger wrote:
Ebay closed the case in my favor since the tracking information confirmed delivery.
That is because she opened an INR dispute rather than a SNAD. However, she can still open a SNAD if 30 days haven't passed or 180 days if she paid with PayPal.
Yup, and I am sure she will.

https://community.ebay.com/t5/Selling/2nd-case-opened-on-one-item/td-p/30191587

Chaos is NOT an "industry standard".

buyselljack2016 · ‎09-02-2019

@ifyouloveit wrote:
FYI to all that mentioned that USPS puts a sticker on torn, damaged or empty packages. Not all the time. I recently received a package with the flap open, contents missing. No sticker, nothing. I know my carrier well, he was surprised too, he handed it to me personally.

^^^^^^ Agree, not all the time. Got this delivered without any USPS damage notations on the package, or entered on the scanner at time of delivery.

When I stopped at the Post Office to ask about it................. "we don't have any stickers now" "we will have to order some". Apparently they also did not have a pen, an official USPS dated stamper, nor any concern about the package being delivered in that condition.

shopkiger · ‎09-04-2019

She did open a SNAD case. However, ebay has advised me to do nothing until the 7th. 3 different CSR's have informed me that in a situation where a buyer receives an empty package they need to speak directly with the buyer. They will then ask the buyer to contact their local post office and USPS to attempt to locate the missing/stolen mail and possibly file a police report if the buyer wishes to do so. Ebay will then make a decision if they believe the buyer is telling the truth or not and offer a courtesy refund since neither buyer or seller are at fault.
I was told to call ebay again on the 7th and if they still have not heard from the buyer they will either close the case or just send the courtesy refund anyway based on what information they already have.
This is not my idea or opinion. This is just what I have been told by all 3 CSRs that I spoke with in the ast couple days.