Buyer paid for item then started a return before I shipped

[christi0050]

A buyer bought an idea and within minutes started a return for that item before I even printed a label.  So I have the item still and contacted them to explain they don't need a return, but that I can cancel the transaction, and I do not want to do that until they cancel the return.  ( thinking after I refund, maybe ebay will take out the money also)  No response from the buyer yet. The payout is being held.  Is there a good way to avoid any problems at this point?

[stuff4divas]

I would contact eBay via social media with a private message:

https://Facebook.com/ebay

AND-OR

https://Twitter.com/askebay

Ebay customer service is superior on those sites.

AND-OR

click on the 'help & contact’ button located at the top and bottom of ebay pages to chat or receive a call back.

depending on how busy they are will depend on length of time for your call back.

[christi0050]

thanks for info!  I just messaged them on fb  --didn't know that was the best way to get through to ebay

[Anonymous]

Would it be too much to ask that eBay incorporate some kind of logic function that prevents a return or INAD for an item that hasn't been received?

MAYBE?

Geez