This is a first for me.
We went out of state for our annual family vacation for a couple weeks(the 23rd to the 10th to be exact).
Our eBay store was placed in vacation. The listings were kept visible so that purchases could be made but we wrote a notice letting everyone know, our return dates included, that no orders would be processes or shipped out until we return. I encouraged questions, as always, and kept my laptop nearby during the trip.
So about half way through the the trip we had not one, but two people open dispute cases because their order had not been shipped out on time.
I gave them the benefit of the doubt and looked at the store using a different account. Vacation mode notices are everywhere. It’s a fact that is hard to miss. It’s actually very clear to see that nothing will be done until the stated return date.
Both cases have since been closed.
But one things bother me:
Why are late delivery dispute cases possible at all, for purchases made while a store is in vacation mode?
The fact that a customer and a seller can get so tied up, and waste so much of everyones time and money, with all of these clear messages and notices in place is astounding.
It actually doesn't make any sense.
