Buyer opens a return on item not even shipped

[herecometheplayas]

I have a buyer who asked to cancel their purchase right after they purchased. I didn't get to it that day and the next day before I could take care of it I got a notification from eBay that a return had been opened. Then another e-mail saying the item had been shipped back with an obviously fake tracking number on it. All for an item I never even shipped. Can't the bots at eBay check things like this before they automatically  approve returns? Sheesh

[luckythewinner]

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@herecometheplayas wrote:

All for an item I never even shipped. Can't the bots at eBay check things like this 

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eBay bots cannot determine that an item has not been shipped because sellers are not required to use tracking numbers. 

[inhawaii]

You should be happy that the buyer decided he doesn't want the item BEFORE you shipped it. 

[sg51]

Just refund and move on.  There are worse endings than this one.

[hurryagain]

EXACTLY!

[redmodelt]

RE; Then another e-mail saying the item had been shipped back with an obviously fake tracking number on it.

Great advice to move on? Maybe not!  Who is going to be dinged for the return shipping on a package that was never shipped in the first place?

[wastingtime101]

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@redmodelt wrote:

Great advice to move on? Maybe not!  Who is going to be dinged for the return shipping on a package that was never shipped in the first place?

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Nobody. There is no package to return so the seller won't be charged for an unused return label. The buyer will get a refund without returning anything.

[gwens*4saleitems*]

I was once admonished by a buyer for sending a Pyrex bowl in an envelope which of course was then smashed to bits. They even sent a photo of it. (It would have had to been flown there overnight) WELL … I had a good laugh and wrote them back. 

Dear Buyer, that can't possibly be the bowl you bought from me because that bowl is in a box, sitting right here on my kitchen table, I'm just now printing the shipping label for it. Maybe you bought the same bowl from another seller? 

They apologized.

[paradiso*bella*a*venire]

@gwens*4saleitems* 

Ha....ha!....bahahahahahahahaha  oh my gracious  that was embarrassing to read, wonder if the buyer felt just an ounce of shame for that    *smh

These are the type  threads I love reading....... informative and in the know. 

Thanks all you great sellers/buyers for your knowledge and contributions to the community and to the selling/buying floor

[gwens*4saleitems*]

My take on it was …. they broke their bowl and saw mine up for sale, bought it and tried the old "damaged in  shipping" thing.

Guess they didn't wait long enough between buying and sending me a message …. (one day!)

I have 3 day handling and very seldom do I send out next day. lol

[hurryagain]

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@redmodelt wrote:

RE; Then another e-mail saying the item had been shipped back with an obviously fake tracking number on it.

Great advice to move on? Maybe not!  Who is going to be dinged for the return shipping on a package that was never shipped in the first place?

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@redmodelt 

...Ummm...

That was not my post. 

hurryagain

Re: Buyer opens a return on item not even shipped

in reply to inhawaii 04-18-2020 03:07:33 PM

EXACTLY!

which was in response to @inhawaii 's post saying:

"You should be happy that the buyer decided he doesn't want the item BEFORE you shipped it."

[hurryagain]

EXACTLY!

[paradiso*bella*a*venire]

@gwens*4saleitems* 

hahahaha  you know what time it is at any given moment, dontcha  

I cant help but feel some satisfaction when I hear stories like this that some righteousness was dealt  on a  smaty pants who think theyre so slick

[gwens*4saleitems*]

Got that right !!

Not only did she apologize for it but I got 5 stars and glowing feedback too … lol

[paradiso*bella*a*venire]

@gwens*4saleitems* 

Now thats some righteousness!    I love it!

[ed8108]

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@herecometheplayas wrote:

I have a buyer who asked to cancel their purchase right after they purchased. I didn't get to it that day and the next day before I could take care of it I got a notification from eBay that a return had been opened. 

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Based upon the facts you have submitted, eBay which takes pride in being a global tech company, should be able to realize the improbability of the buyer receiving delivery of the item in a matter of hours from the time of purchase.