I sold this vintage Coach bag to a buyer with zero feedback / account created the day of the transaction.
Three days after delivery, they've opened a return case with Reason 'Doesn't match description or photos' and Comments 'Not as described.' That same day, I asked them to elaborate how the item is not as described to best know how to proceed. Later that day, I also DM'd them in case they're unfamiliar with navigating eBay's return systems to ask the same question. Still no response two days later.
I have until tomorrow to respond to the return request. It's looking like my only option will be to accept the return and I have no clue what could possibly be not as described about the item. I obviously will accept the return if she has found a flaw I didn't mention in my description, but I would be very surprised if there was something I missed.
So my question to the community is - is this expected for eBay's MBG? If a buyer theoretically has a remorse return, all they have to do is use the Reason+Comments above, not respond to any additional requests for info, and wait until the seller is forced to accept the return?
