Buyer not reading title correctly and ordering wrong item

[buntcardshop]

I've started selling digital items recently. There are also physical products related to items I sell so occasionally a buyer will order (and pay for) it thinking it is physical then ask for a refund when they realize their mistake. 

My question is: since I put "*DIGITAL*" in the title and description (multiple times), would I be able to decline a cancel order request on the grounds I dont accept returns and I've clearly stated three times that the product is digital only? Thank you, any help is appreciated!

[daad_841494]

Are you pre-approved by eBay to sell digital content? Are you allowed by the source of the content to sell it?

[fashunu4eeuh]

You have the option to not accept the cancellation, but it is risky to force an item on a buyer that they no longer want. An unhappy determined buyer will find a way to get satisfaction. And that can take the form of an item Not As Described claim. I recommend canceling with the proper reason “Buyer Requested” and then relisting and moving on. It does not affect your seller metrics. But open cases can. Canceling at buyer’s request is in your best interests.

[eburtonlab]

See here:

https://www.ebay.com/help/policies/prohibited-restricted-items/digitally-delivered-goods-policy?id=4...

[fashunu4eeuh]

PS—as other posters have now pointed out, there are strict rules about selling digitally delivered goods. While you may see such items listed, using what other sellers are doing as a guide for one’s own actions is risky.  Good luck.

[kensgiftshop]

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@buntcardshop wrote:

My question is: since I put "*DIGITAL*" in the title and description (multiple times), would I be able to decline a cancel order request on the grounds I dont accept returns and I've clearly stated three times that the product is digital only? Thank you, any help is appreciated!

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The few listings I looked at, it had digital in the title only.

You don't have to cancel, but since your not shipping anything, they'll just file an INR to get their money back.

Without tracking, you have no proof the buyer received their item.

If you would take a little time and read the digital item policy, you would know how to set the listing up correct.

[buntcardshop]

I've read it multiple times now. Could you point to what you think is against the rules or not correct? 

[buntcardshop]

Ok thank you. I appreciate you letting me know that since I hadn't before. Fortunately ebay allows the selling of digital trading cards without those restrictions.

Sellers not approved by eBay to list electronically delivered items need to list their items in the Everything Else > Information Products category in the classified ad format. Exceptions to this policy include electronically delivered:

• Tickets 
• Domain names 
• Digital trading cards 
• Online gaming virtual items 

[buntcardshop]

From ebay digital policy: 

Sellers not approved by eBay to list electronically delivered items need to list their items in the Everything Else > Information Products category in the classified ad format. Exceptions to this policy include electronically delivered:

• Tickets 
• Domain names 
• Digital trading cards 
• Online gaming virtual items 

[janet9988]

Your trading cards are okay to list.

Ebay policy on  is not explained very well as the top of policy page states...

" Electronically delivered goods can only be listed by eBay approved sellers and must follow our policy." 

.....which confuses lots of people. 

Ebay should fix that statement since they DO allow it for non- approved sellers as long as it is in the everything else category ..with exceptions as shown already posted.

[bonjourami]

Ebay does not offer buyer protection for digital items..but PP does, and if he files a not as described case there, he will get a refund.

[pburn]

PayPal also offers seller protection for digital content. Sellers should make themselves aware of the criteria required to defend against a PayPal INR.