A buyer who bought a shirt from me initially complained why did I ship in a small bag. They said the bag was torn (because it was so small) and the shirt has hole in it because it got dragged on something. They claimed a larger bag wouldn't have gotten torn/mishandled (which I don't agree with, size of bag wouldn't matter here).
They eventually gave photos. From my experience, it seems the photos show the bag was cut pretty cleanly with scissors. No dirt or smudges on the bag, no jagged tears. The holes on the shirt are in one straight line... and they are more like clean cut slits by something sharp like scissors. It shows no signs of being dragged.
I realize I can be wrong here, but I've sold enough shirts to be able to make educated guesses. Is there anything I can do or say (professionally of course) to the buyer to try and find out if they used scissors and not offend them? Or is it pointless because you think I'll lose out ultimately by any buyer with this complaint?
As preemptive, I'm not out to mess with the buyer. I simply would like more info as the photos go against other ones I've seen that show carrier damage. A larger bag WILL however fix the issue of scissor damaging the package.
