Buyer messaging me from a different account that they made purchase from

[applebritta]

They want to return the item. I told them to send a return request under the account they made the purchase but they say it was a guest account and can't access it. The only reason i'm not issuing a refund or sending a return label is because i'm not 100% sure this person is my buyer. How would you handle the situation?

[ebooksdiva · Accepted solution]

Send this to your buyer. Getting help if you bought as a guest.  Also the purchase would be in the email account they used to make a purchase as a guest tell the buyer to look there as well. 
I wouldn’t give any refund until a return request is opened and the item returned.

[mtgraves7984]

You could help them access the information. Give them this link. >> Get help if you bought as a guest | eBay

[deltilogical]

Don't do anything out of process! 

[stainlessenginecovers]

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@deltilogical wrote: Don't do anything out of process! 

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Ditto!