Buyer left negative feedback because he didn't get an item that was not included

[themacshack]

I sold a game console and the buyer requested I send him the cords for it. In my listing it was stated it was for the console only and the photo only includes a console. He messaged me asking for cords and I told him the listing did not include cords. He then proceeded to leave me negative feedback stating the listing didn't come with cords.

Can I get this removed? Thanks.

[mam98031]

---

@lacemaker3 wrote:

---

@mam98031 wrote:

---

@the*dog*ate*my*tablecloth wrote:

It’s the norm when you buy a new washer that you need to buy the cord separately. That’s not the same case with gaming consoles though, all the ones I’ve bought included power cords.

---

Honestly I get that.  I really do.  I wouldn't expect to buy a DVD player without getting the power cord or many other products.

But I've seen plenty of times when on Ebay and other sites that what I may expect to get the cords with are not included.  And even those the OP is really hard on other sellers, I still think this FB is removable because the listing does not say they are getting cords.  Just my opinion.

---

I think that we will have to wait and see if the FB is removed or not, because this area is a bit too gray, not black and white.

But IMO, it should not be removed because the seller did not say that the cords were not included. The seller could have easily done that, and if they had, that would have changed the situation, IMO.

The original listing had condition = Seller Refurbished, which is supposed to be fully functional as it arrives, and the seller is supposed to give full details in the description. This category also includes the condition = For parts or not working, which is the only condition that states "... This includes ... items missing essential components. ..."

I would say that the power cord would be an essential component, because the power cords are unique for most small electronic items, and power cords are not generally sold separately from the consoles. Also, the seller did not say that the power cord (or any cords) were not included. They didn't mention cords at all in the description. The seller could have easily made it clear that the cords were not included, but they didn't do that. 

---

Maybe.  But it also doesn't say they are included and they are not in any of the pics.

[yuzuha]

---

@mam98031 wrote:

---

I would say that the power cord would be an essential component, because the power cords are unique for most small electronic items, and power cords are not generally sold separately from the consoles. Also, the seller did not say that the power cord (or any cords) were not included. They didn't mention cords at all in the description. The seller could have easily made it clear that the cords were not included, but they didn't do that. 

---

Maybe.  But it also doesn't say they are included and they are not in any of the pics.

---

There is NO reason for a buyer to believe that the cords would not be included.  None whatsoever.  Cords are ALWAYS included when you buy a used videogame console, regardless of where you purchase it.

[mam98031]

---

@yuzuha wrote:

---

@mam98031 wrote:

---

I would say that the power cord would be an essential component, because the power cords are unique for most small electronic items, and power cords are not generally sold separately from the consoles. Also, the seller did not say that the power cord (or any cords) were not included. They didn't mention cords at all in the description. The seller could have easily made it clear that the cords were not included, but they didn't do that. 

---

Maybe.  But it also doesn't say they are included and they are not in any of the pics.

---

There is NO reason for a buyer to believe that the cords would not be included.  None whatsoever.  Cords are ALWAYS included when you buy a used videogame console, regardless of where you purchase it.

---

That isn't actually the case.

https://www.ebay.com/sch/i.html?_from=R40&_trksid=m570.l1313&_nkw=game+console+no+cords&_sacat=0

With that said, I do think the OP could have and should have clearly stated this in their listing.

[this*old*attic]

I think you’re interpreting the situation too strictly or literally.

OP used the UPC code, included a stock photo, and described it as working.

Buyers shouldn’t have to downright analyze listings like FBI detectives.

This is why Ebay rules in buyer’s favor when listings are contradictory.