Buyer is requesting to return item that was perfectly fine & left great feedback but….. HELP

[jmboutique07]

Buyer wants to return item and the send back address is incorrect although I don’t have that address on file anymore. How do I fix this? I need to fix the address. 

[mam98031]

You need to go to your Site Preferences and check your addresses.  You need to check the address you have as your primary address and you need to check the other addresses as you have several places to enter various addresses.

Be careful and take all the time you need so you can get it correct.

Click on this link and it should take you to your Site Preferences.

https://www.ebay.com/uas/selling-pref

You should arrive on this screen, click on what I highlighted, which says Addresses.

Then you arrive on this screen.  Check your addresses in each section to make sure they are correct.