Buyer is not responsive to a Paypal invoice

[bfauxcreations]

I sold an item on Jun26th and shipped it Jun 27th. It was returned to me(on July 5th) because of an insufficient address. I immediately contacted buyer once I received the package and they did provide me with the correct apartment number and wanted it reshipped. I explained to them that the seller is not responsible for covering any additional shipping fees. I also spoke with an Ebay agent that assured me this not my fault as well and to provide an invoice via Paypal. I was able to generate an invoice and sent a message on Ebay with the link. There is no invoice date, it is just asap. The invoice was sent on July 9th, and so far there has been no response. I have a bad feeling about this because so far the buyer seems incredibly unfriendly and short with their responses so far. I've not heard another word since July 5th or 6th.  I am not sure what to do next as I have never had anything like this happen. 

[mam98031]

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@inhawaii wrote:

I would do exactly what @albertabrightalberta would do.

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@inhawaii 

They can't do that since they already shipped the item back to the buyer and the buyer has received it.  But the buyer never paid the seller to reship.

[aproudparent2010]

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@bfauxcreations wrote:

All I did was add an apartment # to the address. I checked with an Ebay agent before doing any of this. They assured me it was fine and I wasn't at fault. I would have simply refunded(minus) original shipping but I felt obligated to reship.

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You will soon find that eBay agents sometimes give bad advice and it's better to actually come here and ask your fellow sellers that know how things actually work.

[aproudparent2010]

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@bfauxcreations wrote:

Inexperienced seller? I have been selling on Ebay for like 20 years and my other account is where I sold the item. The shipping was less than $7 and the value of the item was less than $20 so at the time I wasn't highly concerned, but little did I know they would pull this. While the loss isn't significant, its more so the fact that the buyer thinks I would use my additional shipping supplies plus the label, and reship while they can just go silent yet and just forget it all.  I was upfront about the charges and that the seller isn't responsible, so only a loon would just ignore something like that. 

If I understand correctly though you went ahead and reshipped at your expense? if so then you made your self the responsible loon as you said it.

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[inhawaii]

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@mam98031 wrote:

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@inhawaii wrote:

I would do exactly what @albertabrightalberta would do.

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@inhawaii 

They can't do that since they already shipped the item back to the buyer and the buyer has received it.  But the buyer never paid the seller to reship.

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I thought he said he would refund the buyer LESS ORIGINAL SHIPPING and be done with it.

Can't you do that even if the seller received the item back as undeliverable?

[mam98031]

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@inhawaii wrote:

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@mam98031 wrote:

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@inhawaii wrote:

I would do exactly what @albertabrightalberta would do.

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@inhawaii 

They can't do that since they already shipped the item back to the buyer and the buyer has received it.  But the buyer never paid the seller to reship.

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I thought he said he would refund the buyer LESS ORIGINAL SHIPPING and be done with it.

Can't you do that even if the seller received the item back as undeliverable?

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You are mixing up different situations.

If the seller had received the item back and wanted to be done with it, they could refund the buyer in full or less their costs.  That would be up to the seller.  Ebay won't force them to do any refund.

In this case, the seller got the item back, communicated with the buyer and the buyer wanted the item.  The buyer gave them an updated address.  The seller invoiced the buyer via PayPal for the new shipping charges.  However the seller reshipped the item to the buyer WITHOUT receiving payment on the PayPal invoice.  So the seller is out the reshipping money too.

[gloryglorygifts]

You are not obligated to reship, if the customer information is incorrect. Nothing about it is your fault. 

[gloryglorygifts]

The OP actually said in an additional post that they have been selling for over 20 years, so I would think that they would know that by now (especially if they are on this board often). Depends on which type of agent you speak with (from here vs s.m.)

[inhawaii]

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@mam98031 wrote:

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@inhawaii wrote:

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@mam98031 wrote:

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@inhawaii wrote:

I would do exactly what @albertabrightalberta would do.

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@inhawaii 

They can't do that since they already shipped the item back to the buyer and the buyer has received it.  But the buyer never paid the seller to reship.

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I thought he said he would refund the buyer LESS ORIGINAL SHIPPING and be done with it.

Can't you do that even if the seller received the item back as undeliverable?

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You are mixing up different situations.

If the seller had received the item back and wanted to be done with it, they could refund the buyer in full or less their costs.  That would be up to the seller.  Ebay won't force them to do any refund.

In this case, the seller got the item back, communicated with the buyer and the buyer wanted the item.  The buyer gave them an updated address.  The seller invoiced the buyer via PayPal for the new shipping charges.  However the seller reshipped the item to the buyer WITHOUT receiving payment on the PayPal invoice.  So the seller is out the reshipping money too.

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Gotcha.

Then all the seller can do is ....... pray.

P.S.

I would have never shipped it out without being compensated for the re-shipping.

[albertabrightalberta]

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@bfauxcreations wrote:

Inexperienced seller? I have been selling on Ebay for like 20 years and my other account is where I sold the item. The shipping was less than $7 and the value of the item was less than $20 so at the time I wasn't highly concerned, but little did I know they would pull this. While the loss isn't significant, its more so the fact that the buyer thinks I would use my additional shipping supplies plus the label, and reship while they can just go silent yet and just forget it all.  I was upfront about the charges and that the seller isn't responsible, so only a loon would just ignore something like that. 

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This isn't meant to insult you but reshipping an item on your own dime and expecting the buyer to reimburse you indicates either naivete or inexperience. 

That the buyer would let you "use my additional shipping supplies plus the label, and reship while they can just go silent yet and just forget it all.  I was upfront about the charges and that the seller isn't responsible, so only a loon would just ignore something like that" is because YOU made a mistake. 

Had you issued a refund (less your costs), relisted and had the buyer repay and not shipped until the buyer repaid you, this wouldn't have happened and you wouldn't have cut into whatever profit you may have made. 

[albertabrightalberta]

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@mam98031 wrote:

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@inhawaii wrote:

I would do exactly what @albertabrightalberta would do.

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@inhawaii 

They can't do that since they already shipped the item back to the buyer and the buyer has received it.  But the buyer never paid the seller to reship.

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At the time I made that suggestion, the OP hadn't told us that she already resent the item without getting paid by the buyer for the new label.

[inhawaii]

Shipping the item out before being paid is just (as my dad used to say) "plum crazy".

[mantle1951]

Big mistake here, no pay no ship.

Hope you get paid eventually.

[bfauxcreations]

Not even going to read any other responses,  but I appreciate those who sincerely tried to help and are not here to insult and mock as most are! My biggest mistake was wasting my time posting on this forum.

First off, the biggest concern was this buyer giving me a negative feedback over not receiving the package, it arriving late etc. They already paid me, but I was just reshipping it. I feel because of the fear of them leaving bad feedback, I reshipped it before getting them to pay invoice but again it was only $6.93(I still only got $1.07 for a $15.99 sale.. still bad).

I sent them the invoice the day I shipped, and I felt I needed to prove to them I did in fact ship their item out. I showed them the tracking once USPS scanned in system and sent invoice. 

I explained to them they are responsible in advance though(before I shipped out), and they will have to pay the shipping charge or I will have to cancel order and refund minus the original shipping.  Maybe this buyer doesn't understand English or was maybe even freaked by the PayPal link. I guess I also felt strange billing someone outside of Ebay which was another reason I went ahead and shipped. How do I know they may have thought I was trying to scam them. I felt it was odd sending an invoice link to PayPal. 

[mam98031]

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@albertabrightalberta wrote:

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@mam98031 wrote:

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@inhawaii wrote:

I would do exactly what @albertabrightalberta would do.

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@inhawaii 

They can't do that since they already shipped the item back to the buyer and the buyer has received it.  But the buyer never paid the seller to reship.

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At the time I made that suggestion, the OP hadn't told us that she already resent the item without getting paid by the buyer for the new label.

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I know.

[mam98031]

@bfauxcreations 

Don't run scared of negative feedback.  Especially in a case like this.  You were COVERED by Seller Protection and IF the buyer were to leave negative or neutral feedback, you could have had it removed, even if you didn't reship the item.