Buyer is not responsive to a Paypal invoice

[bfauxcreations]

I sold an item on Jun26th and shipped it Jun 27th. It was returned to me(on July 5th) because of an insufficient address. I immediately contacted buyer once I received the package and they did provide me with the correct apartment number and wanted it reshipped. I explained to them that the seller is not responsible for covering any additional shipping fees. I also spoke with an Ebay agent that assured me this not my fault as well and to provide an invoice via Paypal. I was able to generate an invoice and sent a message on Ebay with the link. There is no invoice date, it is just asap. The invoice was sent on July 9th, and so far there has been no response. I have a bad feeling about this because so far the buyer seems incredibly unfriendly and short with their responses so far. I've not heard another word since July 5th or 6th.  I am not sure what to do next as I have never had anything like this happen. 

[mtgraves7984]

---

@mam98031 wrote:

@mtgraves7984 

Once an order has shipped and there is an issue, using the Cancellation process is no longer the appropriate way to handle this kind of issue.

An order cannot be canceled if:

• The seller has shipped the item or the item has been collected in person
• The buyer has reported that the item hasn't arrived
• The buyer has opened a return request
• It's more than 30 days since the order was placed

https://www.ebay.com/help/policies/member-behavior-policies/order-cancellation-policy?id=5298

---

@mam98031 

Interesting. I guess I was operating off this  policy:

A seller can cancel an order if:

• The buyer hasn't paid within the time allowed
• The buyer used the wrong shipping address at checkout
• The item is out of stock (this will result in a transaction defect)

>> I mean, it looks to me as if the buyer used the wrong shipping address at checkout. 

[albertabrightalberta]

---

@bfauxcreations wrote:

Well, thanks for the responses, but apparently I left out the part that the item was already reshipped and delivered.  Buyer already has the item.  Initially I thought I would just cancel, refund(minus original shipping). I told them I could just relist and they could repurchase with the correct address. They wanted it reshipped but I explained I was not responsible for the shipping charges, but apparently I shouldn't have reshipped unless they paid the invoice first.

---

Aw, snap! Once you resent the package on your own dime, the buyer has no incentive to pay for the shipping label to reship. 

If this happens again, do as I suggested above (post #3). 

[jonathanbrightlight]

@mtgraves7984 

That would be the correct action if that was discovered before the item was shipped.  

The main reason not to cancel after it's been shipped is as I stated earlier: you cannot give a partial refund for a cancellation, it automatically refunds the full payment including the shipping (which the seller has now spent and cannot get back).

[mam98031]

---

@jonathanbrightlight wrote:

@mam98031 

The buyer, not the seller, actually has the item now.  I missed that too, but they clarified a few posts ago: https://community.ebay.com/t5/Selling/Buyer-is-not-responsive-to-a-Paypal-invoice/m-p/35174894/highl...

---

Thank you.  That certainly makes a difference.

@bfauxcreations 

I'm very sorry this happened to you.  For the future, don't reship until they have paid you.  At this point there is nothing you can do to recover that money.  I would however make sure this buyer ended up on your BBL [Blocked Bidders List].

[mtgraves7984]

@jonathanbrightlight 

Aha! Yes... now it becomes clear. Thanks! 😊

[buyselljack2016]

may not be the correct action, but a cancel can be done when an item arrives back as undeliverable because of an address issue, or at least it could be. Been there, done that just to be done with it. (full refund. shipping cost eaten by me)

[mam98031]

@tobaccocardyahoo 

You are likely among the lucky ones that as a new seller never made a mistake.  Most of us do.  Fortunately for @bfauxcreations this wasn't a really expensive one.  But one to learn from to be sure.

But to clear a couple things up "You are not permitted to request after the order additional payments.".  That statement is not true which is further evidenced by the advice the OP got from Ebay regarding this matter.  In cases like this sellers are absolutely allowed to find an alternative way to bill them for the reshipping of the item.  Ebay is well aware that they do not have a vehicle for sellers to use to accommodate this.  So the OP did exactly what they should have done with the exception they should have held the shipment until payment was received.  

[mam98031]

---

@mtgraves7984 wrote:

---

@mam98031 wrote:

@mtgraves7984 

Once an order has shipped and there is an issue, using the Cancellation process is no longer the appropriate way to handle this kind of issue.

An order cannot be canceled if:

• The seller has shipped the item or the item has been collected in person
• The buyer has reported that the item hasn't arrived
• The buyer has opened a return request
• It's more than 30 days since the order was placed

https://www.ebay.com/help/policies/member-behavior-policies/order-cancellation-policy?id=5298

---

@mam98031 

Interesting. I guess I was operating off this  policy:

A seller can cancel an order if:

• The buyer hasn't paid within the time allowed
• The buyer used the wrong shipping address at checkout
• The item is out of stock (this will result in a transaction defect)

>> I mean, it looks to me as if the buyer used the wrong shipping address at checkout. 

---

Those apply BEFORE shipping occurs. 

[albertabrightalberta]

@bfauxcreations 

How long ago was this transaction? I'm not seeing any completed listings. (This is the correct link to the seller.)

https://www.ebay.com/sch/i.html?_ssn=bfauxcreations&LH_Complete=1

[mam98031]

---

@buyselljack2016 wrote:

may not be the correct action, but a cancel can be done when an item arrives back as undeliverable because of an address issue, or at least it could be. Been there, done that just to be done with it. (full refund. shipping cost eaten by me)

---

I'm not sure that can still be done, but even if it can, it isn't the correct way to handle the situation.  Keeping in mind that Cancelling a transaction will then cause a FULL refund, which is just another reason why this is not the correct thing to do as you have found out.

[buyselljack2016]

it isn't the correct way to handle the situation

-----------------------------------------

and my post stated such 😁

and it can still be done 😁 as of one minute ago

[bfauxcreations]

All I did was add an apartment # to the address. I checked with an Ebay agent before doing any of this. They assured me it was fine and I wasn't at fault. I would have simply refunded(minus) original shipping but I felt obligated to reship.

[inhawaii]

I would do exactly what @albertabrightalberta would do.

[bfauxcreations]

Inexperienced seller? I have been selling on Ebay for like 20 years and my other account is where I sold the item. The shipping was less than $7 and the value of the item was less than $20 so at the time I wasn't highly concerned, but little did I know they would pull this. While the loss isn't significant, its more so the fact that the buyer thinks I would use my additional shipping supplies plus the label, and reship while they can just go silent yet and just forget it all.  I was upfront about the charges and that the seller isn't responsible, so only a loon would just ignore something like that. 

[mam98031]

---

@bfauxcreations wrote:

All I did was add an apartment # to the address. I checked with an Ebay agent before doing any of this. They assured me it was fine and I wasn't at fault. I would have simply refunded(minus) original shipping but I felt obligated to reship.

---

They were wrong about that.  Once you altered the address given to you originally on the order, that is when the seller will lose Seller Protection on that shipment.  However I don't think this is an issue for you on this transaction.  But in the future, don't do that.  And don't print a second label from an order that already had a tracking number as you don't want the details from the original shipment to be lost or over written.

You were not "obligated" to reship until the buyer paid you to do so.