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‎02-11-2024 06:19 AM
How can it be? Buyer has multiple feedback same exact comments from different sellers. I have seen this a few times. There is no way this is possible.
This morning I got a message to see if I was opened to an offer. I looked to see the feedback and read only a few. The first 10 or 11 read exactly the same. "Good buyer, prompt payment, valued customer, highly recommended". Then the next one is different and back to the same.
Above the message in the message was a banner message from Ebay regarding exchange of your personal information. Does Ebay recognize this account as possible scam or it just their usually random messages. Either way, I'm not comfortable with buyers who have this.
I think it's also probably a good idea to avoid business and/or block these buyers? Would you agree?
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Re: Buyer has multiple feedback same exact comments from different sellers
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‎02-11-2024 11:01 AM
Yes, I use auto fb as a seller. It definitely could be that at times, and I have seen it, but there's too many for it to be in the last one I saw. That's in my opinion. I just think it's very odd. I just have been noticing it more, the past few months.
Re: Buyer has multiple feedback same exact comments from different sellers
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‎02-11-2024 11:11 AM
That's probably it, your right. The seller's are selecting the fb by selecting the option instead of auto, and/or could be using the same verbiage in their auto.
I still think it's a lot, but it could very well be.
Thank you!!!
Re: Buyer has multiple feedback same exact comments from different sellers
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‎02-11-2024 11:11 AM
@ca42388 along with the ability to automate feedback, eBay also provides some default suggestions for stored feedback that can be used - so it's possible your potential buyer may have received feedback from multiple sellers who have automated feedback set up using the same stored/default comments suggested by eBay.
As others here have pointed out, it's not exactly new nor is it really cause for concern however, I think one reason it may "seem" worse or more suspicious now is that recent changes to feedback are now displaying "most relevant" sort order by default instead of "most recent."
From what I've observed, and I've seen comments from others along these lines as well, it appears like eBay's super special algorithm for "most relevant" may be preferencing these default comments and surfacing them together - which only highlights the fact that the comments are exactly the same and makes it look more suspicious than it otherwise might.
Just as an example, here's one I saw recently - the default "most relevant" looked like this:
But changing the sort order to "most recent" for the same user looks like this:
You can see in that view, there are still a few duplicate automated/saved feedback comments but it's much less obvious because they aren't all bunched together.
devon@ebay kyle@ebay elizabeth@ebay selling_team@ebay - just bringing this to your attention as I would think (hope) this is not the intended experience with "most relevant" display for feedback and there may be some tweaking needed for the algorithm to give less weight to stored/automated comments.
Re: Buyer has multiple feedback same exact comments from different sellers
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‎02-11-2024 11:19 AM
@ca42388 wrote:Yes, I use auto fb as a seller. It definitely could be that at times, and I have seen it, but there's too many for it to be in the last one I saw. That's in my opinion. I just think it's very odd. I just have been noticing it more, the past few months.
No there's not "too many". It is just coincidence that their past several sellers used the same generic auto-feedback. But just for s's and g's, let's say we're wrong. Let's say that buyer is up to something and their feedback is evidence of it. -Then WHAT is it? Like what do you suspect?
Re: Buyer has multiple feedback same exact comments from different sellers
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‎02-11-2024 11:20 AM
When you go to leave feedback, there are like 4 or 5 presets you can use and some sellers just pick the default one.
Re: Buyer has multiple feedback same exact comments from different sellers
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‎02-11-2024 11:26 AM
Wow! Thank you! That also makes total sense! The algorithm and recent changes "for most relevant". I appreciate your full explanation. This, what you said and seller's selecting (or using the verbiage) the second option for fb is the answer.
Thank you again for taking the time to do so.
Re: Buyer has multiple feedback same exact comments from different sellers
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‎02-11-2024 12:02 PM
Apologies if you were upset by my comment. There wasn’t anything intended to be mean - just a bit over the top.
Re: Buyer has multiple feedback same exact comments from different sellers
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‎02-11-2024 12:18 PM
I'll take it, and appreciate that. Thank you. It's all good.
Not sure if you saw the other reply's but because of recent Ebay changes and the algorithm, it turns out that you very well might see it. Between a few reply's and one of the last ones it all makes sense.
Enjoy the rest of your weekend
Re: Buyer has multiple feedback same exact comments from different sellers
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‎02-11-2024 12:20 PM
Maybe its coincidence. Please keep in mind that ebay has some default feedback responses & if those sellers all elect to use the ebay default feedback responses, then they will appear the same.
Re: Buyer has multiple feedback same exact comments from different sellers
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‎02-11-2024 12:37 PM
Thank you all who had great explanations. Reply # 18 fully explains and shows exactly how this can and does occur.
Re: Buyer has multiple feedback same exact comments from different sellers
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‎02-11-2024 12:39 PM
Yes, it's that plus what is in reply # 18
Re: Buyer has multiple feedback same exact comments from different sellers
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‎02-11-2024 03:24 PM
The #18 reply gives a full explanation on what it is.
I wasn't sure what it was, but it did feel suspicious to me.
If the buyer was a scammer, as long as we follow policy we are protected. I know someone mentioned I think to much, but I look at the whole picture and that's how I learn is to ask questions. I also feel it my due diligence to be alert to potential scams. Under the Ebay protection policy if they take enough hits and that affects their bottom line in profits, then we end up playing higher pricing in our fees.
Re: Buyer has multiple feedback same exact comments from different sellers
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‎02-11-2024 04:03 PM
I would call those template replies the LEAST relevant! What moron is programming this stuff?
And I don't understand why there should be any sorting choice at all. Most recent IS most relevant, as it is most reflective of buyers' experiences with a seller at the present time!
Re: Buyer has multiple feedback same exact comments from different sellers
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‎06-25-2024 10:18 AM
Re: Feedback. I sell 400-500 items per year. When I do Feedback, all of my previous Feedback comments pop up when I click on "Positive." I've noticed that my comments were copied and pasted by others who sent Feedback to me. I don't think you have an issue here. What you're suggesting is tantamount to accusing eBay of "forging" Feedback. They don't have time for that.
But an added comment: eBay is the worst it's ever been for me. I do $50,000+ plus every year now for 10 years. My last several months, I've had $300 or less in sales. It just doesn't drop that quickly without a reason. I'm virtually "dead in the water."

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