mam98031 • Volunteer Community Member • Buyer/Seller since 1999
1 BEST ANSWER
Accepted Solutions
You are in a very GOOD position. You are protected by Seller protection on Ebay.
"Shipping was USPS ground advantage - not free." I'm unsure of this statement you made. There is NO way to ship something for free. There is always a cost. Maybe take a moment and tell us what you meant so we make sure you understand how all this works as it is very important that you do.
There are two options for handling a package that is returned to you as not deliverable.
- Contact the buyer AFTER you receive the package back. Let them know it was returned to you because of a problem with the address they gave you to ship to. Ask if they want you to reship the item or simply refund the them for the product. If they have another address for you to ship the item to, let them know they will need to pay you again for the shipping of the item. If they want, you can bill them through PayPal as Ebay has no vehicle in which you can do this. If they do then you can share get their email address so you can send them an invoice through PayPal.
This is not considered an offsite sale since the sale already took place.
Do NOT print another label from the eBay sale or you'll end up with two tracking numbers on the sold listing which will confuse the system. Print it from the PayPal transaction or purchase the label through any other site other than Ebay.
- If they don't want the item or don't respond within a few days. Go to the sold item and select send refund from the drop down menu next to the item. Then on the next page select OTHER for the reason. Next refund the ITEM PRICE ONLY. Do not give a full refund. Keep enough to cover your shipping and the FVFs on the amount you keep for the shipping as well as your 40 cent per transaction fee. eBay does refund sellers fees on the amount that you refund the buyer. If you have to do this option I'd add the buyer to my blocked buyer list.
https://www.ebay.com/bmgt/BuyerBlock
Keep in mind that even if your buyer files an INR they can't win it. When a seller ships to the address the buyer gives the seller to ship to on their payment, the seller is covered against something like this. Ebay won't even force a seller to give any kind of refund to the buyer. However I always advise as I did above to refund the buyer less your costs. That is only fair.
You are in a very GOOD position. You are protected by Seller protection on Ebay.
"Shipping was USPS ground advantage - not free." I'm unsure of this statement you made. There is NO way to ship something for free. There is always a cost. Maybe take a moment and tell us what you meant so we make sure you understand how all this works as it is very important that you do.
There are two options for handling a package that is returned to you as not deliverable.
- Contact the buyer AFTER you receive the package back. Let them know it was returned to you because of a problem with the address they gave you to ship to. Ask if they want you to reship the item or simply refund the them for the product. If they have another address for you to ship the item to, let them know they will need to pay you again for the shipping of the item. If they want, you can bill them through PayPal as Ebay has no vehicle in which you can do this. If they do then you can share get their email address so you can send them an invoice through PayPal.
This is not considered an offsite sale since the sale already took place.
Do NOT print another label from the eBay sale or you'll end up with two tracking numbers on the sold listing which will confuse the system. Print it from the PayPal transaction or purchase the label through any other site other than Ebay.
- If they don't want the item or don't respond within a few days. Go to the sold item and select send refund from the drop down menu next to the item. Then on the next page select OTHER for the reason. Next refund the ITEM PRICE ONLY. Do not give a full refund. Keep enough to cover your shipping and the FVFs on the amount you keep for the shipping as well as your 40 cent per transaction fee. eBay does refund sellers fees on the amount that you refund the buyer. If you have to do this option I'd add the buyer to my blocked buyer list.
https://www.ebay.com/bmgt/BuyerBlock
Keep in mind that even if your buyer files an INR they can't win it. When a seller ships to the address the buyer gives the seller to ship to on their payment, the seller is covered against something like this. Ebay won't even force a seller to give any kind of refund to the buyer. However I always advise as I did above to refund the buyer less your costs. That is only fair.
@tor4215 wrote:Hi mam, really appreciate your response. I meant that I didn't offer "free shipping" and include it in the cost of the item. Should've worded it better. Sorry about that.
So you are saying that the buyer did NOT give you a wrong address?
If the buyer gave you a wrong address and the item is getting shipped back to you, it makes no difference if you use stated shipping or free shipping. it simply doesn't matter. You still paid for the shipping to an incorrect address provided by the buyer.
Is this not about the buyer giving you a bad address?
@natoman777 wrote:You are not liable. If they want it still they have to pay for shipping. I usually create a separate listing for the new label and have them purchase it. The paypal idea is new to me as I have been flagged when I have tried in the past, if that is possible that would be easiest option. If they don't want to pay then I would refund them.
Using PayPal for the payment of the shipping so the seller can reship the item is fine with Ebay. Ebay is well aware that they do not offer a way to do this on the site. They know we have to go elsewhere to accomplish this. So it is fine.
