Buyer filed dispute after I shipped the item
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09-11-2022 09:57 PM
A day or two after I shipped the item, I got a message saying that the buyer filed a dispute because they didn't recognize the transaction. But shortly after that I got a message from the buyer, apologizing profusely because their paypal was hacked and as a result the account was locked down. This caused disputes to be opened for every recent transaction or something? I don't know. They said the dispute shows as resolved on their end and sent me screenshots. My account still shows that it's open though.
I did submit the tracking info (item was delivered on september 8th), but I'm worried because there were two tracking numbers. When I initially printed the shipping label, the return address was incorrect so I had to void the label and buy a new one. But now when I look at the dispute details, it shows two shipments and obviously only one shows as delivered. Will this affect anything? How long will it take for ebay to release my funds? I'm very anxious because this was not a cheap item and I really need the money.
Any advice would be appreciated, thanks.
Buyer filed dispute after I shipped the item
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09-11-2022 10:05 PM
If you bought and voided one of the labels on eBay they should be able to see that if it causes a problem. You could contact US based eBay support at eBay for Business on Facebook and ask them to clean it up for you. Best of luck and let us know how it turns out and if you need help if the dispute goes south. But since the buyer is in agreement it should not turn into an unsolvable problem.
