eBay

percgrabbe-0 · ‎04-26-2018

Buyer filed INAD for item and he lives in Japan. What would you do? I accepted the return.

They wanted me to send him a return label and I was not able to using the existing return screens of EBAY they were like "upload a label" and now I am expected to buy a $29 label from ebay? I didnt use EBAY to send the item to Japan because the labels are double the price of Endicia which I used instead. The problem is it wont allow me to do it the other way around.

So in general I dont ship international on EBAY anymore. Stuff like this is why.

I made an exception for this person because the item was a $69 sale. Now I may be out my item (the photos he showed dont even look like my item). I may be out the money and I may be out $29 besides. What would you do?

I will tell you what I did I chose the option I cant send a label.

Now the buyer will buy a label for $29 and ebay will bill me on top of the $69 refund so net loss $98 from my paypal. I may or may not get the item back which is not the point I lost out on the deal (the item only cost $29 plus ship to Japan) and yes I know you dont win all the time but it really shouldnt work this way.

So from now on no more international sales for me. Its almost like this is an ebay rep pretending to be a customer to see if I can handle it or trying to force a defect. EBAY doesnt care they make money off the fees and the labels! They pay commercial rate to ship to Japan $14 just to let you know.

ymeagainlord · ‎04-26-2018

I would think they won't bill you for the label unless it's used, but this is the first time I've ever heard of eBay supplying a return label from another country.

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7606dennis · ‎04-26-2018

I'm not sure that you are required to purchase a $29 label from eBay or even if the buyer could use it if you did. However, if the buyer filed a SNAD and you want the item returned, you are required to pay for the return shipping. I believe that you may have to send funds for the buyer to purchase the return shipping in their country.

"It is an intelligent man that is aware of his own ignorance."

emerald40 · ‎04-26-2018

You cannot send an International label.

You have to send them the postage money through their paypal account.

And sometimes scammers will use that as a partial refund, and not go through with the return.

And that is why I only sell International to 2 or 3 long, long time customers.

ittybitnot · ‎04-26-2018

I believe that you may have to send funds for the buyer to purchase the return shipping in their country.

That is how it has been lately. If the seller "sends money" and the buyer does not return, the buyer gets to keep said money fronted to pay for return shipping. Nifty way to get a discount at the very least. Perhaps something has changed?

eBay is the only venue that I know about where a seller can be out more money and merchandise than which they started.

Having been a seller since 1998, I always found buyers from Japan to be very honorable. Used to love the US$ cash they used to send in the mail.

coffeebean832 · ‎04-26-2018

@ittybitnot wrote:
I believe that you may have to send funds for the buyer to purchase the return shipping in their country.

That is how it has been lately. If the seller "sends money" and the buyer does not return, the buyer gets to keep said money fronted to pay for return shipping. Nifty way to get a discount at the very least. Perhaps something has changed?

You send money for goods & services. Then if the buyer does not return the item you can recoup the funds by filing a claim with PayPal.

eaux-de-vie · ‎04-26-2018

One of the many reasons I stopped selling overseas years ago. INAD, I did not get my item (no proof and if you use shipping with tracking nobody would pay the shipping prices). I used to do about 30% of my business overseas. People knew they could nit-pick abouot somethign and get it free because it cost too much to ship it back. The good thing about the ability to send a label to a customer here in teh USA is that about half the time they were fishing to see if they could get a refund and keep the item and only once did someone actually use a label (not that I have that many returns, what I sell is usually to collectors who know older stuff is not perfect).

percgrabbe-0 · ‎04-26-2018

Thanks Emerald I am not sending anyone anything until I have my item back in hand.

coffeebean832 · ‎04-26-2018

@percgrabbe-0 wrote:
Thanks Emerald I am not sending anyone anything until I have my item back in hand.

If you dig your heels in be prepared that eBay can refund the buyer without requiring a return.

You can send funds through PayPal for the return postage as goods & services and recoup the funds later if the buyer does not ship anything back.

freeshipusa1 · ‎04-26-2018

can you really send a return shipping label for the Japanese buyer via Ebay?

It would have to be from the Japanese postal website,I dont think Ebay is wired to handle that?

Else it would have to access German,Japan,China,UK,IRLAND and every **bleep** country post office website and pay in local currency?

Why dont you call Ebay and ask?

percgrabbe-0 · ‎04-26-2018

No no I chose the option "I am unable to send return a label" because I am unable to do one to ship from Japan back to the USA. Now the buyer has to fork over the money to buy a label to send the item back if they want a return/refund. Then I have to pay for the label once they do (if they do I am hoping they give up).

lewisburggold · ‎04-26-2018

You might want to double check if its on you to pay return on this one. Best regards

freeshipusa1 · ‎04-26-2018

does Ebay have a written policy how seller would pay for the return shipping label from overseas buyer?
If it cannot print a return shipping label online,then it will expect the buyer to produce some proof how much he has spent on return shipping and when it arrives,and case closed in his favor,refund him in HIS CURRNECY?????????
Since RoBOT does not read return shipping label and look for the return postage cost,some human would have to be involved and it is time consuming,I doubt Ebay has any set up?
All the overseas returns I have experienced,I never have to pay return shipping ,but I dont get too many overseas returns.

emerald40 · ‎04-26-2018

@percgrabbe-0 wrote:
Thanks Emerald I am not sending anyone anything until I have my item back in hand.

______________________________________________

No. This is NOT what I am advising you.

I said some scammers will pull that but not for you to not do anything.

If you do not send return postage, ebay will refund the buyer without him having to return the item. And you will get a defect.

I am just preparing you for what might happen. But you are between a rock anda hard place and unfortunately have to go through with it anyway.

But again, this is why many of us do not sell Internationally.

emerald40 · ‎04-26-2018

@percgrabbe-0 wrote:
No no I chose the option "I am unable to send return a label" because I am unable to do one to ship from Japan back to the USA. Now the buyer has to fork over the money to buy a label to send the item back if they want a return/refund. Then I have to pay for the label once they do (if they do I am hoping they give up).

Are you sure you are interpreting that correctly. You may not be able to send a return label but that does no necessailyt mean ebay does not expect you to send money for the postage.

I just do not want to see ebay step in where he keeps the item, they refund him and you get a defect.