Buyer doesn’t need to show proof?

[tmgrood]

I sold a brand new phone after 2 weeks. Had a protective case on it the whole time, no scratches. Even my selling pictures showed this.

Close to a month after selling it the buyer says it’s got scratches and opens a case about.

He gets his money back, doesn’t have to show proof of any scratches even though I have proof it didn’t have scratches.

No more selling on EBay for me. It’s turned into a scammers playground.

[missjen831]

You don’t have proof it didn’t have any scratches when the buyer received it. Asking buyers to prove their claims, doesn’t prove anything in the end. If the item really wasn’t scratched, all the buyer has to do is scratch it and take a picture. 

[lewisburggold]

Its disgusting that they can get away with this.  Why will ebay do nothing to protect us sellers.  It makes us sick at our stomachs.  Sorry to hear that about the phone.   Best regards

[castlemagicmemories]

Phones are generally a problematic sale, so sorry that is so.

[d-k_treasures]

Did you at least get your phone back?

[tmgrood]

He is supposed to be sending it back.

I am surprised Ebay doesn’t let him keep it and make me pay his phone service. 😂

[d-k_treasures]

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@tmgrood wrote:

He is supposed to be sending it back.

I am surprised Ebay doesn’t let him keep it and make me pay his phone service. 😂

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Be careful what you wish for around here. It just may be in the next update.

[tunicaslot]

As upsetting as it is - a seller has got to educate themselves of the pitfalls on any venue - not just Ebay. 

[fashunu4eeuh]

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@tmgrood wrote:

He is supposed to be sending it back.

I am surprised Ebay doesn’t let him keep it and make me pay his phone service. 😂

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Wait, he already has the refund? And the phone wasnt returned to you before refunding? 

[lilbama911]

Did you respond to the case and request the phone be returned to you before issuing a refund?????

[castlemagicmemories]

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@d-k_treasures wrote:

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@tmgrood wrote:

He is supposed to be sending it back.

I am surprised Ebay doesn’t let him keep it and make me pay his phone service. 😂

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Be careful what you wish for around here. It just may be in the next update.

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[castlemagicmemories]

Buyer doesn’t need to show proof?

In a nutshell, no.

[tmgrood]

So there’s no sense in fighting it. 

Ebay. Where Buyers Remorse is King!

[tmgrood]

Sad but true. 😁

[tmgrood]

It looks as though PayPal refunded him already even though the notice from eBay said not to pay until you receive the product back.

Same company, two different sides of the fence