Buyer do not pay. Need a help ! Thanks.

[us-mamic]

Can I make a саnсellation  due to non-payment after 7 days instead of 5, and will Ebay refund my fees?

[coffeebean832]

Yes- you can wait 7 days if you want to. With Managed Payments, eBay does not charge final value fees until after the buyer pays- so unless a sponsored ad rate was charged there is nothing for eBay to refund.

Here's the policy-

https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items?id=4137

[coastaltechsolution]

If it has been past 4 days you can file for non payment and get fee's back (except the .30 transaction fee)

How come you have not filed yet? 

[us-mamic]

The buyer asked for a payment time of more than 5 days.

[coffeebean832 · Accepted solution]

@us-mamic- Make sure you check your account settings. If you have your account set up to automatically cancel instead of manually cancel (the default is manual) then you'll need to add the buyer to your exemption list.

Check automatic or manual settings here-

https://www.ebay.com/Cancel/Preference/UnpaidPurchase

Add buyer to exemption list here-

https://www.ebay.com/bmgt/buyerrequirements

[coastaltechsolution]

Ah ok understood 😁