TLDR-Buyer through eBay messages confirmed headphones were not broken, sent as described. Outside of ebay, he opened an dispute through paypal. I did not see notification, did not respond in time. What can be done?
Hi, I am fairly new to ebay. I sold an expensive pair of headphones, $280, as new unopened. The buyer received them, thanked for me for the purchase, said they sounded great, even asked if I had more.
Fast forward a week later, and the guy clearly had remorse. This is nothing new in HIFI.
He tried describing them as not working that one side had distorted bass, I went through a few things with him to troubleshoot knowing he was lieing. Eventually, having alot of experience in headphones I basically, kindly told him that was not possible for XYZ reasons. But that he could return with a restocking fee. I sold them as no returns.
He admitted he did not like the sound compared to another headphone ect. and that he'd like to return them. I did not hear back from him.
Today, I wake up to an ebay email telling me that Paypal reversed my payment for my monthly fee's. I log into paypal and see that my account was limited, they're holding on to my funds, and that the headphone payment was reversed. I search my email and find that he opened a case and I never responded.
My paypal email is linked to a personal email address, that is full of ads, and most recently 100's/day of car sales alerts (I was recently looking for a new car). I do not pay much attention to this email, and especially haven't the past two weeks. My sister was in the hospital, and has been staying at my place w/ 24/7 care. Plus work has been crazy ect.
Anyways, what are my options now? I've already sent a firm message to the buyer asking to return the headphones. If he doesn't return the headphones, can I contact paypal and have it reversed?
I did hint at a small claim action, which I am not averse to.
Is there any other resolution?
BTW already learned my lesson, will be forwarding paypal to my current email. Same one as eBay, which I figured is all I had to follow for any disputes.
