eBay

vanlo23 · ‎10-26-2018

So I sold my first item and it was an amazing feeling. Today the first item got delivered and now the buyer says it is not as described.

The only thing is I wrote in the title that what I sold did not come with anything else and it was also mentioned (in big letters and underlined) that what he ALSO wanted along with the main item are available and will be sold separately.

He said that he expected everything else to be included and now is fighting me because “box” and “charms” was in the title. The full title is “Iconic Silver Charm Bracelet Pandra Size 7.5 PREOWNED w/o box and charms”

with this in the description: Original bracelet box and charms are available and I am selling them separately

I spoke with ebay and they said they would give him the case because he is claiming its not as described, but if I file for an appeal it will be in my favor.

what do you all recommend me to do?

I was really hoping my first sell would go smoothly:(

castlemagicmemories · ‎10-26-2018

@v7bbn_0 wrote:
I certainly hope the buyer sends back the item in good faith, most likely they will however your listing states that you do not accept returns and that means the buyer can still get a refund through the Money Back Guarantee whether the item is returned or not.

No, sorry, that isn't what that means. The seller can choose return for refund and the item will need to be returned.