Buyer claims that the item is not as described but that is not true.

[azmusicsales]

I am getting dinged from customers claiming they've received faulty items. When item is returned (me having paid for return shipping) the item works as it should and is not faulty. I offer 30-day returns. How can i avoid this hurting my selling standing?

[dhbookds]

returns don't hurt your standing anymore............

[azmusicsales]

defective rate increases. buyer standing is reduced, minimum requirements for store are affected

[takikawa4]

If you're refunding upon receipt, then there should be no dings. Some buyers use the item not as described to avoid paying return shipping.

[bonjourami]

Are you responding to the cases on time?If Ebay steps in you will get a defect.How is buyer 'standing' reduced?

[azmusicsales]

I refund immediately after i inspect the return and see that it is functioning perfectly. And obviously it is because the buyer does not want to pay return shipping. Current seller level - you can find this on Seller Dashboard - has been downgraded to Below Standard due to transaction defect rate.

[bonjourami]

Then something is wrong..have you canceled transactions?

[azmusicsales]

No

[bonjourami]

If you responded to the cases on time, you wouldnt have got a defect..have you had late shipping..

[jason_incognito]

A return for not as described counts against you. 

[dtexley3]

Did you fail to refund ALL returns once you got the item back?  If, after getting the item back, you did not refund would end up as "case closed without seller resolution" defects.

Open the Seller level page and see what defects are affecting your standing.

[azmusicsales]

I am finding that out. I'm trying to ask how i can prevent this from happening in the future.

[dhbookds]

here's the page on seller performance

https://pages.ebay.com/help/policies/seller-non-performance.html

[azmusicsales]

I've never been late in refunding. There is no detail other than saying my seller level has been reduced due to transaction defect rate.

[dhbookds]

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wrote:
I am finding that out. I'm trying to ask how i can prevent this from happening in the future.

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We don't know what you are doing wrong........so can't tell you how to prevent it.