eBay

bigdeals.etc · ‎02-12-2019

I had a buyer who purchased 2 items of the same variation in a listing. I sent it, they came back and said I sent them the wrong color. They wanted two different colors, but bought 2 of the same color and claimed to have sent me a buyer note (not a message) to change the color. There is no buyer note linked to their purchase.

I advised them to never make a purchase for something with the intention to change the order afterwards. And showed them how to buy two different variations (add them one by one to your cart). Then told them how to go about exchanging the one they don't want (file with "I bought by mistake"). Buyer claims they didn't buy by mistake, blames me for not showing buyers how to buy multiple items beforehand. Buyer also claims if they do that buying method they would have to pay shipping for both items (despite the fact that they still paid shipping for both items using their method). I think maybe the buyer just wasn't aware that they did that.

Are we actually obligated to show buyers how to buy multiple items? Isn't it a bit self explanatory? I'll likely get a SNAD for this.

southern*sweet*tea · ‎02-12-2019

It is my personal opinion that some folks should not be allowed to roam the internet without close supervision.

That said...this is 2019. Of course it's your fault that someone else doesn't know what they're doing.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

tunicaslot · ‎02-12-2019

OMG - many in society fail to accept responsibility - easier to blame someone else - which is exactly the reason why we have all these problems with Ebay catering to them.

castlemagicmemories · ‎02-12-2019

I had a buyer who purchased 2 items of the same variation in a listing. I sent it, they came back and said I sent them the wrong color. They wanted two different colors, but bought 2 of the same color and claimed to have sent me a buyer note (not a message) to change the color. There is no buyer note linked to their purchase.

No, you aren't responsible for teaching them how to do this, but it was kind of you to help them with that. I'm sorry that this happened to you.

It is possible that they did not include a buyer note on their payment, but it is also possible that they did. For some reason, you have to click "save" after you enter a message on a Payment. If you don't, the message isn't added to the payment. It's very easy to think that your message has been included when it hasn't.

Although I haven't had that happen because I know to click save, others may not do so. A message may also be sent through the contact the seller option on the listing, to reiterate what the message that should have been on the payment said.

bigdeals.etc · ‎02-12-2019

@castlemagicmemories wrote:

It is possible that they did not include a buyer note on their payment, but it is also possible that they did. For some reason, you have to click "save" after you enter a message on a Payment. If you don't, the message isn't added to the payment. It's very easy to think that your message has been included when it hasn't.

Yea I was thinking the same thing. I wasn't entirely sure because I don't buy enough on ebay to remember how the interface looked on the buyer's end. But that excuse doesn't turn back time. Something I'll bring up to ebay when I call them. Sounds like it's a buyer vs ebay issue... but we know the seller is the scapegoat.

castlemagicmemories · ‎02-12-2019

@bigdeals.etc wrote:
@castlemagicmemories wrote:

It is possible that they did not include a buyer note on their payment, but it is also possible that they did. For some reason, you have to click "save" after you enter a message on a Payment. If you don't, the message isn't added to the payment. It's very easy to think that your message has been included when it hasn't.

Yea I was thinking the same thing. I wasn't entirely sure because I don't buy enough on ebay to remember how the interface looked on the buyer's end. But that excuse doesn't turn back time. Something I'll bring up to ebay when I call them. Sounds like it's a buyer vs ebay issue... but we know the seller is the scapegoat.

Thank you. It would work better, IMO, if the message the buyer typed didn't need the save function because it can be easily overlooked. Having to do that doesn't make sense, IMO, because the buyer types the message, can see it, so they don't realize that it will be deleted if they don't click save. Then it

s gone as if it never existed. I send gifts frequently so I often ask please don't send anything with a price on it with this as it is a gift in that section.

poanann_0 · ‎02-12-2019

Dear Buyer,

I am sorry you are unhappy with your purchase, please return for a full refund.

Thank you,

Seller

mam98031 · ‎02-12-2019

There have been a few threads, some quite recently, regarding variation listings. Some complain it is sellers trying to scam buyers with bait and switch, others complain it is about putting some unrelated item in the listing for a low price so the seller can manipulate pricing in the search returns. And other reasons. Most of the complaints come from buyer that don't know or understand how a variation listing works.

It is human nature for many that when they don't understand something, it has to be someone else's fault. It can't be because they don't understand something or misused something. The seller is most definitely doing something wrong.

It is hard to win such a situation and unfortunately you aren't likely to win with this buyer. If it were me, I'd try once to explain how the listing works, politely and professionally. If that didn't work, I'd just move on to return for refund. It is very hard to win with those that can't see or own their own mistakes.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

bigdeals.etc · ‎02-12-2019

Someone refresh my memory. If you buy a multiple quantity of an item/variation in a listing (QTY 2 or above), are you allowed to file a return for just 1 unit? Or does it have to be the whole shabbang? This might change the way I respond to this buyer. Thanks

mam98031 · ‎02-12-2019

@bigdeals.etc wrote:
Someone refresh my memory. If you buy a multiple quantity of an item/variation in a listing (QTY 2 or above), are you allowed to file a return for just 1 unit? Or does it have to be the whole shabbang? This might change the way I respond to this buyer. Thanks

I have been told that you can do it for part of the order, but to be honest I have never had a buyer file this type of claim so I have zero experience with this type of situation.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

castlemagicmemories · ‎02-12-2019

. Buyer also claims if they do that buying method they would have to pay shipping for both items (despite the fact that they still paid shipping for both items using their method). I think maybe the buyer just wasn't aware that they did that.

It could be that they are so embarrassed at ordering the wrong thing, they are grasping at straws, trying to seem right. They're hoping whatever they say sounds good, and it may be they don't even realize that that reason doesn't apply since they paid shipping on both anyway, as you say. Many won't accept responsibility when they are wrong, or take the time or effort to prevent being wrong to start with. No attention to detail, many just aren't detail oriented.

Although I must say, not everyone has the grace to be embarrassed when they are wrong.

gracieallen01 · ‎02-12-2019

I certainly hope they have 'at home' help with potty training!

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

southern*sweet*tea · ‎02-13-2019

@bigdeals.etc wrote:
Someone refresh my memory. If you buy a multiple quantity of an item/variation in a listing (QTY 2 or above), are you allowed to file a return for just 1 unit? Or does it have to be the whole shabbang? This might change the way I respond to this buyer. Thanks

I was under the impression that it's all or nothing. It's entirely possible that I could be wrong since I have no experience in the matter, so take my advice with a beach ball sized grain of salt.

That being said, I found this:

https://pages.ebay.com/seller-center/service-and-payments/returns.html#m22_tb_a1__7

"How do I handle returns of multiple items from the same buyer?

If a buyer requests a return for multiple items at once and your preferences are set to manually approve returns, you can approve the request and provide a single return-shipping label to your buyer. Be sure to clearly communicate to your buyer what to do and add the relevant tracking information for all returns."

I don't see anything about a partial return.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

bigdeals.etc · ‎02-13-2019

@castlemagicmemories wrote:

Although I must say, not everyone has the grace to be embarrassed when they are wrong.

True. No way of knowing if the buyer is being sincere with their incorrect claim or just grasping.

bigdeals.etc · ‎02-13-2019

@southern*sweet*tea wrote:
@bigdeals.etc wrote:
Someone refresh my memory. If you buy a multiple quantity of an item/variation in a listing (QTY 2 or above), are you allowed to file a return for just 1 unit? Or does it have to be the whole shabbang? This might change the way I respond to this buyer. Thanks
I was under the impression that it's all or nothing. It's entirely possible that I could be wrong since I have no experience in the matter, so take my advice with a beach ball sized grain of salt.

That being said, I found this:
https://pages.ebay.com/seller-center/service-and-payments/returns.html#m22_tb_a1__7
"How do I handle returns of multiple items from the same buyer?
If a buyer requests a return for multiple items at once and your preferences are set to manually approve returns, you can approve the request and provide a single return-shipping label to your buyer. Be sure to clearly communicate to your buyer what to do and add the relevant tracking information for all returns."

I don't see anything about a partial return.

Yea I think I'll have to call CS about this and tell them that I've heard conflicting answers from previous CS agents... that will force them to actually dig for the answer vs potentially just giving me their personal guess to end the topic.

I know partials are possible if the buyer buys different variations in the same listing (i.e. red, black, blue) and you just want to return the red. I get that all the time. But I'm uncertain about if they bought 2 red, 2 black, 2 blue and just want to return 1 red. We'll see what CS says.