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Buyer asking for delay in shipment

I have a repeat buyer that is going away from 12/17/23 to 12/30/23.  Buyer has asked I not ship item (s) until 12/30.  How do I fulfill the wishes of the buyer and not get notice from Ebay that I am late in shipping the items out?  

Message 1 of 52
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51 REPLIES 51

Re: Buyer asking for delay in shipment

I hear ya.  

Message 31 of 52
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Re: Buyer asking for delay in shipment

If it was a relatively inexpensive item (under $25)  I would say thanks so much for your business and yes, yes, yes of course, happy to help.  Mark it shipped. Wait until a day or so before their expected return and ship it.  Eazy Peazy.  YMMV

Message 32 of 52
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Re: Buyer asking for delay in shipment

But marking it as shipped doesn't stop a late shipment ding from happening if tracking shows that the item was mailed late OR arrived late.   But it should stop the trs seller from receiving a ding on their tracking entered within handling time.

Message 33 of 52
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Re: Buyer asking for delay in shipment

Can you send it requesting signature - send it out in a couple days and then it will take 3-5 days to get there and it will wait at the local post office, supposedly, until called for.  

Message 34 of 52
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Re: Buyer asking for delay in shipment

Being from Canada, we do not have the same criteria for on time tracked shipping as our neighbours to the south have. Hence my Canadian-minded suggestion.

Message 35 of 52
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Re: Buyer asking for delay in shipment

Thanks for your input.  Appreciate it.

Message 36 of 52
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Re: Buyer asking for delay in shipment

Ah.  Okay.  Thanks

Message 37 of 52
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Re: Buyer asking for delay in shipment

Ya know, I think I will send it a few days before the 30th as you suggest.  Makes a little more less complicated.  Thanks!

Message 38 of 52
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Re: Buyer asking for delay in shipment

I understand.  Thanks for your input.

Message 39 of 52
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Re: Buyer asking for delay in shipment


@dryophelia wrote:

I always wonder what these buyers are doing with the rest of the mail that will arrive while they're away and why they wait until after the sale to demand special treatment.


Right? When I go out of town and there's no one else in the house to pick up the mail, I ask my neighbors to get the mail for me. They do the same when they go out of town. We have an arrangement that both of us will get the other's mail and hang onto it until they get back.

 

Failing that, you can go online and request a mail hold. I had to do that once when I had a large international seamail package that arrived in the US and was going to be delivered right when I was out of town. I didn't want my poor neighbor to have to haul a huge box into their house and store it for a few days until I got back, so I just went online from my phone at the hotel to request that my mail be held at the PO until after I returned.

Message 40 of 52
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Re: Buyer asking for delay in shipment


@jinglejingle2 wrote:

I hear ya.   But, I believe they are gone away already as of 12/17.


The mail hold does not need to be initiated from "home"

Message 41 of 52
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Re: Buyer asking for delay in shipment


@jinglejingle2 wrote:

Thank you for your suggestion/thought.  What is bots?

 


My reply was to another poster that suggested that eBay could follow a message trail to see the request for a delay.

 

The "bots" would be a sequence of events following programmed coding. Bots likely are not coded to read messages relating to delay shipping requests.  It has been posted by eBay that those messages, even when read, do not stop a late shipping ding. At one time such messages were a valid reason to delay shipping. Those days no longer exist.

Message 42 of 52
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Re: Buyer asking for delay in shipment

To add.  Some people may even choose to not put their mail on hold, not wanting to alert anyone (not even their mailperson) that they are away.

 

They could have a door mail slot, or some other secure place that the general mail (letters/larger envelopes) is delivered, and unseen once delivered.

Message 43 of 52
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Re: Buyer asking for delay in shipment

Satisfy your customer. Take the ding hit and move on.

Message 44 of 52
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Re: Buyer asking for delay in shipment

I see.  Thanks for explaining.  And thanks for your input

Message 45 of 52
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