Buyer admitted to using freight fwder.. did s chargeback.. no seller protection?

[Anonymous]

As the title says.. buyer receives ab item same arrives doa.. I later discover he used a 3rd party shipper soa return isn't feasible nor can I make any claims with fedex.. they didn't file a mpg they went straight to the cc.. called ebay they said it's our of their hands I press them on how is EBAY SELLER PROTECTION out of EBAYs hands and they stand on waiting on the cc... am I screwed here? All my contact with ebay the reps are in agreement that a freight forwarder was used and they would have sided woh me if it was a mbg case... I noted in my listings I don't do international shipping unless it's through the ebay sponsored global shipping program if that matters

[brightlightbookseller]

If they win the chargeback, you can see if there's an appeal option or reach out to customer service again then, but if they haven't won the case yet there's not a lot you can do.  They're mostly correct, they can pass along whatever you give them for the case, but the decision is not in eBay's hands.  Officially, I think the guarantee is that if the customer loses a MBG case, then goes to their card, eBay is supposed to protect you (assuming it's for the same reason, or I think maybe only for specific reasons), but if the customer goes directly to their card eBay doesn't always protect you.  What type of case did they file?  If it's for Item Not Received, those are easier to win because you should only need to prove delivery to the address on the order, though of course for a chargeback it's less cut and dry, but I think those are where eBay's seller protections usually are best.

[Anonymous]

It's a case because the laptop arrived doa accoridng to the buyer, but in reality it sounds like buyer error.. 

[sextons-sweet-deals]

I don't see where you have sold anything or have any active listings under this I.D. post.

You messed up on this transaction. Electronics are probably in the top 5 for eBay scammers.

You never checked your buyer out before shipping:

1. How long have they been an eBay member?

2. Check their complete feedback profile. I bet they leave very little feedback for sellers if any.

3. Their profile should state what country they are in. Don't just assume they are in the U.S. because the shipping address shows a U.S. address. 

4. Google map / satellite the shipping address.

All the above would have taken you less than 6 minutes to check and avoid the headache and stress of this sale. 

Not sure how much $$ you're out of, but I suggest local pick-up /pay then on expensive items that you cannot afford to take a loss on. 

[stainlessenginecovers]

Charge Backs are always out of the hands of the processor. In a Brick/Mortar Store OR ANY 'internet' purchase. 

This site has NEVER been able to 'override' a ChargeBack and apply 'seller protection'. Because it's a BANK Charge Back, the 'ebay' rules regarding 'using a FF' is null/void. 

To accept Credit Cards an entity has to agree that

a.) these happen

b.) the BANK gets to make the decision, NOT the entity (being ebay in this case)

This is known to anyone that accepts electronic payments- you just have to 'read it' in the 'user agreement'. 

[tobaccocardyahoo]

Laptops are high fraud items. Some carriers limit insurance coverage on them for that reason.

Selling them online is a higher risk decision than many other transactions.

Way too many new sellers decide to sell a laptop online because it is high ticket. New sellers offering laptops, cameras, cell phones  and other high ticket items have a target on their backs and are sought out by scammers.

[luckythewinner]

Buyer admitted to using freight fwder.. did s chargeback.. no seller protection?

eBay has a seller protection policy specifically for payment disputes:

https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293

If the buyer claimed the item does not work, you will only be protected if one of the following is true:

• The seller issued a full refund to the buyer through eBay
• The seller issued a refund to the buyer through eBay, but deducted an amount from the refund because the item was returned used or damaged (in accordance with our guidelines)
• An eBay Money Back Guarantee case of the same type for the same transaction that was already resolved with:
  • eBay determining that the seller met their obligations to the buyer, or
  • eBay issuing a full refund to the buyer

So essentially, the protection only covers you if you do not need any protection 🙂

[Anonymous]

Man what are you talking about check their profile.. if you cancel a sale because they have a limited history yours seller account gets a ding

[sextons-sweet-deals]

Are you seriously more worried about a ding than losing a laptop?

Did you read everything I stated? Sounds like you just stopped at profile. 

[marnotom!]

Whether or not a freight forwarder is used, whether or not you ship domestically or internationally, there is very little to no defence against a "not as described" chargeback.  Selling online isn't risk-free, just as selling in person isn't risk-free, and one of the risks associated with taking credit card payments for transactions that aren't in-person is a chargeback for a not as described item.

eBay seller protection is against provable fraud, and in cases like this, there's no proof that the buyer is trying to pull a fast one.

Shipping the item through eBay International Shipping may have helped you to the extent that eIS has very tight restrictions on its handling of items with lithium-ion batteries.  Your item may not have even made it out of the forwarding hub.

[Anonymous]

the actions you are recommending can and will result in suspension ebay account.. you aren't allowed to cancel a transaction because their profile mentions a country you don't like come on man what kind of nonsense are you posting

[Anonymous]

Saying its risk free is fine, but this particular risk should be covered since ebay in its own MBG doesn't allow freight forwarders, I would have no reason to even know or see its a FF until he brought it up becaue ebay tells me to ship to the ship to address.. WHy can't ebay be accountable here?

[12345jamesstamps]

It's the bank and buyer doing it...not eBay...no seller protection of a buyer's bank.

I have had a few buyers do a charge back. 

[marnotom!]

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@Anonymous wrote:

Saying its risk free [sic] is fine, but this particular risk should be covered since ebay in its own MBG doesn't allow freight forwarders, I would have no reason to even know or see its a FF until he brought it up becaue ebay tells me to ship to the ship to address.. WHy can't ebay be accountable here?

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eBay's Money Back Guarantee is completely separate from any sort of chargeback policy a credit card issuer may have.  If the buyer had tried filing a MBG claim for the item and not prevailed because they were using a freight forwarder, you likely would have had protection if the buyer had tried a chargeback afterwards and prevailed.  However, the buyer didn't pursue this route.

[Anonymous]

Why would he open a mpg guarantee when  ebays own policy states it doesn't apply,! What's the point of seller protection??