eBay

bigdeals.etc · ‎09-17-2018

A 900 rating buyer messages me and demands they get a shipping discount (I guess this is a negotiation tactic, albeit not a good one). I mention he is already getting a discount in another area of their purchase. He replies that he is not getting a discount in shipping though. I mention that he is STILL getting a discount despite it not being allocated to shipping. He rudely sticks to his guns and specifically want it in shipping... claiming I am "**bleep**" them. He demands it again and threatens "to walk".

I checked his feedbacks and see he leaves alot of negatives, so I just repeat myself over again. And say if he really wanted I could move that existing discount over to his shipping but remove it from the item price to make him happy. He responded he's walking, I reply and agree to not want to do business with him.

He apparently gets upset and replies for me to leave him alone and if I reply to him one more time he will report me to ebay for harrassment. I would think if anyone were to be reported for harassment, it would be the guy who accussed a stranger for "**bleep**" him. I think I dodged a SNAD bullet here.

buyselljack2016 · ‎09-17-2018

I expect that you have made an addition to your BBL

bunkermilitarystore · ‎09-17-2018

Report him to eBay. Get it on file so they see the harrassing threats. If he leaves a negative, they will most likely pull it. I've had this happen to me before.

helloandgoodmorning · ‎09-17-2018

I had a very similar encounter last month. The buyer was already getting a discount but kept demanding a further discount because it was "shipping close by" even though it was halfway across the country and they would ship either first class or flat rate envelope depending on qty so location didn't matter.

She kept saying she could get the price she wanted from other sellers. I said I was so happy she was able to find a seller to fulfill her order at the price she was looking for and best wishes to her! She came back still demanding deeper discounts because she knows I'm the only seller with that particular model. Her messages must have filled the max characters allowed. They were long novels that were demanding, insulting and accusatory.

I'm not quick to block any buyer and my list is pretty short, but in this case I couldn't find my BBL fast enough.

Good night and good luck

bigdeals.etc · ‎09-17-2018

@bunkermilitarystore wrote:
Report him to eBay. Get it on file so they see the harrassing threats. If he leaves a negative, they will most likely pull it. I've had this happen to me before.

Luckily I avoided any sale with the buyer. I don't even think I was that aggressive (as I've admittedly been before). My issue is, why cry when you try and pick a fight?

Sad part is that his rating is so high, I'm sure his aggressive demanding tactic works with some sellers.

buyselljack2016 · ‎09-17-2018

@helloandgoodmorning wrote:
I had a very similar encounter last month. The buyer was already getting a discount but kept demanding a further discount because it was "shipping close by" even though it was halfway across the country and they would ship either first class or flat rate envelope depending on qty so location didn't matter.

She kept saying she could get the price she wanted from other sellers. I said I was so happy she was able to find a seller to fulfill her order at the price she was looking for and best wishes to her! She came back still demanding deeper discounts because she knows I'm the only seller with that particular model. Her messages must have filled the max characters allowed. They were long novels that were demanding, insulting and accusatory.

I'm not quick to block any buyer and my list is pretty short, but in this case I couldn't find my BBL fast enough.

Reminds me of when I worked retail, and a customer insisted that he needed the last hammock in stock to use for that weekend, so he should get a discount on it.

bigdeals.etc · ‎09-17-2018

@buyselljack2016 wrote:
Reminds me of when I worked retail, and a customer insisted that he needed the last hammock in stock to use for that weekend, so he should get a discount on it.

And did he like the discount you gave him? 🙂

emerald40 · ‎09-17-2018

@bigdeals.etc wrote:
A 900 rating buyer messages me and demands they get a shipping discount (I guess this is a negotiation tactic, albeit not a good one). I mention he is already getting a discount in another area of their purchase. He replies that he is not getting a discount in shipping though. I mention that he is STILL getting a discount despite it not being allocated to shipping. He rudely sticks to his guns and specifically want it in shipping... claiming I am "**bleep**" them. He demands it again and threatens "to walk".

I checked his feedbacks and see he leaves alot of negatives, so I just repeat myself over again. And say if he really wanted I could move that existing discount over to his shipping but remove it from the item price to make him happy. He responded he's walking, I reply and agree to not want to do business with him.

He apparently gets upset and replies for me to leave him alone and if I reply to him one more time he will report me to ebay for harrassment. I would think if anyone were to be reported for harassment, it would be the guy who accussed a stranger for "**bleep**" him. I think I dodged a SNAD bullet here.

Why did you continue the conversation ad nauseum.

One no. Buyer cannot accept that, - then one more block to your list.

soh.maryl · ‎09-17-2018

Did you think of the fact that his "rating is so high" because sellers are never allowed to leave negative feedback for buyers?

soh.maryl · ‎09-17-2018

Emerald: I was wondering that also. It's never a good idea to prolong that kind of conversation. The longer it goes on, the worse it will get.

buyselljack2016 · ‎09-17-2018

@bigdeals.etc wrote:
@buyselljack2016 wrote:
Reminds me of when I worked retail, and a customer insisted that he needed the last hammock in stock to use for that weekend, so he should get a discount on it.
And did he like the discount you gave him? 🙂

I referred him to the manager. Manager gave him a discount.

We also used to have people that needed extra bedding (sheets, pillowcases) for vacation guests. On Monday it would sometimes happen that there was a problem with the item requiring it to come back.

Then there was the guy that brought the fire extinguisher back for a refund at the end of the summer as he did not need to use it.

In general, it was above my pay grade to accept returns. They were referred.

emerald40 · ‎09-17-2018

@soh.maryl wrote:
Emerald: I was wondering that also. It's never a good idea to prolong that kind of conversation. The longer it goes on, the worse it will get.

________________________________

You are never going to change the mind of an entitled buyer. And the more you reply, the more he will dig in his heels.

castlemagicmemories · ‎09-17-2018

He just threw the harassment charge at you out of pique because you wouldn't cave. Probably trying to make you feel guilty as well.

The old throw everything against the wall and see what sticks.

BBL.

grayirongolf · ‎09-17-2018

Avoid that buyer like plaque. If they are yapping about a shipping discount, I'm sure you can imagine what type of discount excuse they will come up with when they receive the item. Don't walk, Run to the nearest exit.

bigdeals.etc · ‎09-17-2018

@emerald40 wrote:
@soh.maryl wrote:
Emerald: I was wondering that also. It's never a good idea to prolong that kind of conversation. The longer it goes on, the worse it will get.

________________________________

You are never going to change the mind of an entitled buyer. And the more you reply, the more he will dig in his heels.

Often true. But I tend to give buyers benefit of the doubt that there may be some misunderstanding. It's happened before, where buyers finally understood what I meant and changed their tone and it went fine. I don't want buyers wanting an answer from me and I just shut the door at them. I stopped messaging after their threat to report me to ebay because that's when I know this is getting nowhere.

That also made me wonder what ebay would do had the buyer actually reported me for this. Has anyone had experience here? What does ebay end up saying?