Buyer Selects Special Delivery Somehow and doesn't pay... It's not a service I offer.. help

[littleshuggashack]

Hi all,

hoping someone can help, I've a customer who's managed to opt for special delivery, it's not a service I've opted to include in my postal options and to boot, they haven't paid any extra for it... as a result I'm selling and posting at a loss... anybody else had this?

I've contacted the customer and politely explained I'm baffled and that to sell via this method I'd need another payment to cover the extra costs.... anything else I should be doing?

TIA

[littleshuggashack]

all sorted... might have been a glitch in the system, will have to pay more attention when looking at what's selected when I'm printing my postage lol