Buyer Requirements

[kuriouskeepsakes]

I understand it is now possible to block bidders/buyers who have too many returns.  But, when I go to seller help and follow the link to "selling preferences" as it says, I only get a page that allows me to unblock specific bidders.  It appears they've moved the page to set preferences without updating the instructions.  Does anyone know where I can update my selling preferences? 

This doesn't work:

Set buyer requirements

You can also choose to block buyers based on certain criteria. For example, buyers living in a country you don't ship to, or buyers with excessive canceled orders because they didn't pay for items.

Here's how to block buyers based on specific criteria:

1. Go to Selling preferences in My eBay.
2. Scroll down to Buyer requirements and select Edit next to Block buyers who.
3. Enter your preferences and select Submit.

[ckimodog]

Try going straight to the bbl page via this link:

https://www.ebay.com/bmgt/BuyerBlock?

It always gets me right there.  Once you summit your block, another page should show you some additional blocking options.   Good luck. 

[a_c_green]

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@kuriouskeepsakes wrote:

Scroll down to Buyer requirements and select Edit next to Block buyers who.

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Gotta love that lack of punctuation. I sometimes wonder about the language skills of whoever it is who's writing those Help pages. 😉

I'm not aware of any setting for screening buyers who have too many returns, but here are some of the basic setting pages that you may use most often: 

Your Unpaid Purchases page for automatically closing Unpaid items and giving deadbeats an Unpaid slap is here: https://www.ebay.com/Cancel/Preference/UnpaidPurchase

(There is also an exception list maintained on that page if you want to exclude buyers whom you're allowing to pay late.)

Your Blocked Buyer List is here: https://www.ebay.com/bmgt/BuyerBlock?

Your Buyer Management page for screening buyers with Unpaid slaps in their history is here: https://www.ebay.com/bmgt/buyerrequirements

You can view the results of your screening for Unpaid buyers on your Buyer Requirements Activity Log here: https://www.ebay.com/bmgt/blockedbuyeractivities

[kuriouskeepsakes]

Thanks, I can get to that page, but it only allows me to block individuals.  (I use it regularly.)  I was trying to set preferences so that anyone with too many returns can be blocked.  I block anyone with 2 or more unpaid strikes, but, I was told you can now block for returns as well. 

I just went to the list of bidders who have been blocked for too many unpaid strikes (it's way too long for the amount of business I do - just sad), the funny thing is they all have 100% positive feedback, and eBay thinks that's a good thing.  Maybe if every unpaid item strike was an automatic negative, there wouldn't be so many people bidding and not paying. 

[lacemaker3]

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@kuriouskeepsakes wrote:

Thanks, I can get to that page, but it only allows me to block individuals.  (I use it regularly.)  I was trying to set preferences so that anyone with too many returns can be blocked.  I block anyone with 2 or more unpaid strikes, but, I was told you can now block for returns as well. 

I just went to the list of bidders who have been blocked for too many unpaid strikes (it's way too long for the amount of business I do - just sad), the funny thing is they all have 100% positive feedback, and eBay thinks that's a good thing.  Maybe if every unpaid item strike was an automatic negative, there wouldn't be so many people bidding and not paying. 

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Here's the page where you can set your buyer requirements:

https://www.ebay.com/bmgt/buyerrequirements

There's no way to block members based on their number of returns. Sorry, someone had a misunderstanding.

[kensgiftshop]

@kuriouskeepsakes 

A member posted yesterday that they have it set to block buyers with 2 returns in a month or something like that, but it's not possible.

[fern*wood]

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@kuriouskeepsakes wrote:

... I was told you can now block for returns as well. 

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Where did this come from?

[lacemaker3]

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@kensgiftshop wrote:

@kuriouskeepsakes 

A member posted yesterday that they have it set to block buyers with 2 returns in a month or something like that, but it's not possible.

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Agreed. You can block 2 unpaid-item cancellations in a month, but you can't block based on returns at all.

I suspect it's a misunderstanding, like all the sellers who think that they can (or used to) block buyers with zero or less than 5 feedbacks.

[1tuna]

this one started out on the wrong foot

its just not possible to block buyers who have had a lot of returns

most sellers blocks consist of buyers who have had 2 or more non pays

you can also block for a negative feedback number such as -2

[maccnc11]

The buyer requirement is something eBay should have never default everyone into, it should be a sellers choice, and if you ask me it's a choice between whether you want to get offers anymore or not, because buyers absolutely HATE it, including me I won't even make an offer anymore unless the boxes are unchecked on a sellers store, I have requested dozens of times that a seller uncheck them, and most seller have no clue where to find them, or aware of what's going on, All they know is the offers have dried up.--

[kh-cathy]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.