01-17-2020 03:49 PM - edited 01-17-2020 03:52 PM
Hi,
The SuperBowl is coming up and approx. 6-8 months ago I made a hotel reservation near the stadium with Marriott. This was before Marriott marked up the prices for the hotel. I then listed the reservation on eBay and it was up there until Wednesday. The total amount for a 3-night stay was $1.1k. I had the reservation listed at $250 and accepted a $200 offer. The listing description was extremely blunt and clear about what the buyer was purchasing. A non-prepaid reservation. I also disabled the returns feature for this listing. The buyer didn't read the description and now she (unfortunately it's a girl) is losing her mind via eBay messenger. She called it a rip-off, next a scam, and now she's just using the word fraud and police report.
She filed a case with eBay saying she wasn't getting what she thought. eBay closed the case in my favor roughly an hour after she filed the case. Therefore, I win and her negative feedback was removed.
My question: Should I be considerate and refund her because of buyer ignorance? It's clear she wasn't intending to scam, she just didn't read the listing. Would you refund or just move on?
01-17-2020 04:14 PM
Intangibles are tough - I hope I'm reading your post correctly. If she owns the reservation now, I would not refund. She can feel free to sell it on herself (probably locally given the date window). It's not at all uncommon to sell those kinds of things locally (that's how I've purchased entries for sold-out events).
01-17-2020 04:18 PM
I own the reservation, and had Marriott add her to it. I can call and remove her from it, but at this point I've already won the eBay case. The refund would only come down to me being considerate.
I told her I'd refund her if she would admit to not reading the listing description. Guess what? She won't admit and never acknowledges that I even asked the question.
01-17-2020 04:21 PM
To be clear - she bought/you sold the “right” to the room..... she thought she was actually buying 3 paid in full nights?
I’d refund. And pay extra for the “She’s a girl” comment. 🙄
01-17-2020 04:23 PM
If you need to prove the other person wrong to feel “right,” then you’ve already lost the battle.
01-17-2020 04:24 PM
01-17-2020 04:25 PM
01-17-2020 04:26 PM
The listing is perfectly clear on what was being sold.
01-17-2020 04:30 PM
01-17-2020 04:35 PM
You can easily resell
She might win a chargeback via a different route
It isn’t worth the headache
It sounds petty to say you’ll refund if she admits she goofed
The girl comment is misogynistic. It’s 2020 for crying out loud!
01-17-2020 04:43 PM
01-17-2020 04:54 PM
01-17-2020 04:55 PM
Why not be the bigger person and refund. When she wins the chargeback, Paypal will charge you $20 for the pleasure
01-17-2020 04:58 PM
But will she? OP fulfilled his part of the bargain - she can't claim SNAD for not reading the listing.
01-17-2020 05:06 PM
@ryful10 wrote:
I'd need her to admit it and then I'll refund.
It sounds like you have it all figured out so I'm not sure what kind of advice you're actually looking for or if you came here looking for sympathy over advice.
Subtract the 20 bucks you paid for shipping, refund her the rest and be done with it. You still have time to re-sell. I see no need to be petty and drag things out and potentially get socked with another 20 bucks in chargeback fees. She sounds upset enough to go that route so why risk it? Because you look down on women? Because she sent rude messages? Holding on to this and letting it drag out can result in a bigger loss for you. If you don't want it to be personal then do your part to not let it be.