eBay

mczombies · ‎11-09-2018

Does anyone here feel like they are being taken advantage of? Not in a small way, like when your best friend always wants to borrow your clothes, or when your boyfriend always insists on picking the movie--but in a serious and life changing way? I sit here now thinking of all the injustices that I continue to experience as a seller here--that seemingly endless feeling of dread because I never know what is going to happen next--am I going to be able to pay my bills in a month? Or will eBay come up with a new scheme to freeze me out? Who will the "chosen" ones be six months from now? I am pondering the callous way that my livelihood and financial well being have been treated by this company.

In truth, I am not a valued trading partner, I am a servant--always running from punishment, trying desperately to stay one step ahead--grateful for the few crumbs that are tossed my way. I have no rights--I can't even control the items that I post here, as eBay will change them--without warning or permission--any time they feel like it. And instead of learning how to become a better seller, I have instead only gotten more ignorant--as my ability to glean understanding, research, and expand my knowledge has been essentially cut off--with many of the useful and educational features of the site made unavailable to me now. What is left is only the constant stress and pressure that they try to instill in us--and they certainly do seem to love keeping us all worrying about the next defect, bad feedback, Final Value Fee Penalization, or the next false SNAD case. Nothing instills more fear and dread in me than reading a sentence from eBay that begins with "In order to help sellers...." And I can't help but feel that, in some way, there is an even darker underlying agenda--rather than just the simple scheme of keeping the stock holders happy.

Whether the indignities imposed upon sellers are by design, or stem from pure ignorance and apathy, it makes no difference--the imbalance of control, power, and financial reward here, the clear favoritism shown by eBay to some, but not all sellers, and the increased intrusions into our listings, stores, and bank accounts, has made selling here unbearable. With sellers losing more autonomy daily, we have essentially become the assistant managers in our own stores. Not what any of us had in mind, I'm sure, when we set out to start our own businesses.

I just want to know--how much more money is going to be pilfered from our pockets--when is it going to be enough? I am in utter disbelief at the audacity and gall eBay has--pressuring us to do these promoted listings. There is a reminder at the bottom of your listing page that you see every time you list an item, and under every single one of my listings in bright GREEN it says that the listing is "eligible for promoted listings." No kidding eBay--just in case I wasn't sure, thanks for writing it 950 times for me, in case I forgot.

And I am certainly reminded as I look through the items that are for sale. There they are--thousands upon thousands, if not millions of promoted listings all over the place. And all I can think to myself is--just like when everyone gets a trophy, promoted listings cease to be interesting or a draw for buyers when everyone has them. Then we have the sellers who offer "free" returns with their Top Rated Plus beside their listings, and for the sellers who really bend over backwards--well, they get a quicker shipping time--isn't that nice? We all use the same services, but for some reason my estimated delivery time has gone from four days to SEVEN, and last night it was NINE (and that is shipping to MYSELF--who knows what a buyer in California is seeing) and right alongside of my listings are listings from other sellers quoting four days still. Right before the holidays--isn't that just wonderful? I called eBay, and of course I was told that there was nothing wrong, that I'm still in the Guaranteed Delivery Program--and that my listings ARE showing up as guaranteed--they are just guaranteed for a week from now. Um--isn't that little green estimated delivery banner, that shows that I ship FAST, and meant to instill confidence in the buyer, what I gave up selling multiple items to one buyer for? I've lost a ton of sales because I can't send an invoice--in truth, forcing buyers to "Buy it now" has been detrimental to my bottom line on many occasions. Buyers just don't feel confident that I will either A. Refund them AFTER they purchase, after they've paid all the shipping up front, or B. They think that I am full of it and trying to rip them off in some way because other sellers have been able to send them invoices, no problem. I don't blame them a bit--I am exactly like that too--I want to know before I pay what the discount will be for combined shipping--and I want it in writing--I totally see their point. Why am I even in the Guaranteed Delivery Program? Why did I go through the trouble? So that now eBay can decide, once again, that it just isn't good enough for them? That program hasn't even been in effect for very long, and already they are tweaking it, or making it irrelevant?

Every day it is something new. Every. Single. Day. There is a new glitch or page change, or information that you were previously able to view that is no longer available. How is it that they have SO much time that they can change things every day, yet last week THREE of my listings from 2017 mysteriously popped up in my store? I thought they were so worried about buyer satisfaction? Well, someone buying something that was sold in 2017 would surely cause just a tad bit of dissatisfaction. You think somebody could take the time to fix that? I mean, its only been happening for years now.

I cannot believe how much of our ability to use the site has disappeared. We can't look at our individual star ratings anymore, we can't see what other buyers or sellers have purchased, and we can't even access our OWN listings after a couple of months. I can't buy from some of my favorite sellers anymore because all of my purchases are GONE--and what is even worse is that I can't even LOOK for those sellers on eBay anymore because you CAN'T find a seller by their name anymore. What could possibly be the reasoning behind that? The only reason I can see for all those changes was to discourage repeat buyers for the small sellers. Every single one of those changes led to nothing but decreased sales for the smaller sellers. But why would they want to do that?

I was thinking the other day that they must be getting ready to charge, like Worthpoint, for knowledge about product prices. Didn't we used to get six months or a year's worth of prices in the Advanced search? And didn't there used to be a button that let us "Search the Description" in the advanced search? Like the button underneath the regular search? Why is it all of the sudden such a big deal to see what sold? Or to find a seller you like? Is there even a reason, or is eBay just closing down our access to information in an effort to make us concentrate on what they want us to be looking at? Like the 950 lines of bright green on my screen urging me give them more money?

All I know is that I am working WAY longer hours and making about half the money I made two years ago. Between losing my 20% FVF discount, the INSANE shipping increases at the Post Office (which now they just reach right in your account and TAKE what they THINK you owe them for short shipping). I just got one the other day for almost five dollars, although when I have my packages weighed at the PO I am never short. What can I even do? eBay has made it **bleep** near impossible to access any information. They didn't even put what transaction I had made the "mistake" on--not even the DATE--and by the time I look everything up, go through the hassle of trying to navigate my way through Paypal AND eBay just to figure out what sale it was, well, by then I will have probably eaten up way more than 5 dollars worth of time. And who knows what kind of a hassle it will be to fight it--and I suppose that is what they are counting on. They tell us enough, and keep us just smart enough to do the basics, but let us be ignorant of how to help and protect ourselves.

Where is the respect? What right does the Post Office have to just stick their hands into our accounts and take money without asking us first? I'm not upset about the five bucks, but I AM upset about the fact that I wasn't asked or alerted first--on eBay or Paypal--I don't know if they send an email--I don't check mine because there are always 500 emails from eBay in there for any and every little listing change or sale I make--I can't wade through all that clogged mess. But why would eBay allow them to just take our money? Maybe it's because eBay is reaping its own rewards by either taking a percentage of what the Post Office re-coups, or maybe its from withholding some of what should be our "shipping discount?" I never believed it before, but honestly--do you really think a company that has gotten so ridiculously greedy, and so calloused towards its sellers WOULDN'T do such a thing?

And now we all have to worry about the new Tax changes. Another dent in our ever-shrinking incomes. I live in Pennsylvania--it is one of the poorest, most disadvantaged states I have ever lived in, and I've lived in a lot of them. So why would PA choose to tax an already suffering and poverty stricken populace? Oh, and also--we don't have Economy shipping here--no ground shipping whatsoever. I just can't understand what the reasoning is for that--we could certainly use it. Is the goal here to widen the divide between the rich and the poor? Essentially wiping out the middle class--making us a population of only masters and slaves? Royalty and serfs?

We are essentially being nickled and dimed right into poverty. There are so many different hands in my pot, that there isn't enough left to feed my own family anymore. Everyone I know lives paycheck to paycheck--and most are college grads. How has this happened? Well, let's take eBay CEO's and stock holders Vs. the "little" sellers on the ground, you know, the ones actually making things happen. How could the CEO of eBay possible understand what a difference 5% makes to us little people? How could he even have a concept of what an increase of 65 cents in shipping could do to our businesses? He's shoveling millions at the already uber-wealthy executives. Taking a few dollars here, skimming a couple there, taking away our discounts and incentives with no warning and no explanation--spread across all the sellers on the site, we're talking some serious cash. He is looking at millions daily--while we are counting pennies.

Every time I turn around it seems I am assaulted with eBay demanding that I give either them or the buyers more of my hard earned profit--and it is not only irritating, but its also really scary. How can they not understand how slim the profit margins are for so many of their sellers? Do they not understand how difficult THEY have made it to sell on their platform? I waste more time just trying to figure out what the heck they are up to, than I spend listing. I haven't even fully recovered from losing my 20% discount, and already there they are with their hands out wanting more. It's the reverse of Robin Hood--robbing the poor to pay the rich--and it's sickening, quite honestly. They JUST gave themselves, essentially a HUGE raise, with millions of sellers who lost their 20% discount on final value fees. Wouldn't you think that the millions (billions?) that they JUST scooped up might be enough to satisfy them for at least a little while? I'm stunned by the greed of this company--just floored.

This is nothing new though--throughout history, and especially before the fall of most great civilizations there has been class distinction, and a huge disparity between the have's and have-not's. But what is becoming increasingly bothersome to me is the brazen entitlement of the eBay leaders to simply take what they want--without notification or permission--and even more troubling is that they granted access to an outside entity, the Post Office, to also grab what they want from our tills. What's next? Are they going to allow the IRS or hospitals to collect our debts from our accounts? What in the world can we expect when eBay takes over as the payment provider--I'm seriously going to have nightmares tonight.

To me, it shows a serious lack of consideration for our privacy, and no regard for our boundaries. And much like how the peasants were treated--kept ignorant, living hand to mouth, always made aware of the fact that their livelihood and well being depended upon being granted favor by the noble class--we too have somehow slipped into the status of being invisible--disposable, for the most part. We are tolerated as long as we are useful, but we are not relevant or considered essential to the grand plan. Which leads me to believe that there are going to be many more fingers tugging at our pockets in the future.

The sheer lack of respect and the refusal to take any of our objections, or even appeals for fairer conditions, or even just a level playing field--well, that says to me that the leaders of this company are above listening to the complaints of the common man. To their eventual and inevitable demise. Don't get me wrong, I'm sure eBay will manage to hang in there somehow--but there are going to be many who will fail and fall in the process--not just the small sellers, although there will be plenty of us reduced to road kill--but the real failures here are the leaders--those who were given guardianship over millions of people's livelihood's, and tasked with commanding the ship effectively, not steering it into the rocks.

When this is all said and done, many of those men will be looked upon--not as innovators and trailblazers, who not only succeeded in their careers, but who were also conscientious shepherds of the many families financial futures that were entrusted to them--but instead as heedless blunderers--known only for their unbendible adherence to visionless, poorly thought out plots and schemes. They will be remembered simply for their reckless negligence--men who believed blindly in the conviction that the few deserve to profit, despite the suffering of the many.

krys888 · ‎11-15-2018

Like where specifically?

krys888 · ‎11-15-2018

I sent my mom a long heartfelt letter when I was 19. She sent it back to me with red edit marks all over it. To this day, decades later, I’ve never written her another letter. She was more focused on my grammar than my message, which made it judgmental and demeaning. I know exactly how you feel! I love my mom, but she went out of her way to put me down rather than to listen. I loved your post and appreciate you taking time to write it.

krys888 · ‎11-15-2018

We all give up our federal intellectual property rights as a condition of use. I’ve been trying to fight this for a full year. Banging my head against the wall. No, I’m not okay with giving up my constitutional rights to participate in online media. We the people have a tight to our property except when we sell on ebay. Yes, some people don’t care about their rights, but some of us do.

krys888 · ‎11-15-2018

Like where?

krys888 · ‎11-15-2018

Very inspiring and encouraging response. You make me want to try selling on my own website. I’ve been thinking about it...

krys888 · ‎11-15-2018

Ebay isn’t a newspaper. And newspapers don’t require its customers to give up their intellectual property rights as a condition of use. Comparing ebay to newspapers is ironic on soooooo many levels that do not apply.

zamo-zuan · ‎11-15-2018

@everything-from-trinkets-to-treasures wrote:
@zamo-zuan wrote:
@everything-from-trinkets-to-treasures wrote:
@zamo-zuan wrote:

But when things take away your ability to compete, like tech issues? That's a gamechanger. That MUST be fixed!

I think this is something we all agree on but what we consider an issue sometimes is exactly how ebay wants it for some unfathomable reason and do not consider it an issue. That in and of itself is an issue...lol
I have been told directly by the Utah team, that they believe they have found the common denominator in these tech issues affecting visibility, but the tech team keeps saying it's not an issue. Basically, unless there's enough reports of it, the tech team won't address it. And it's sooo hard to convince CSR's there's an actual sales issue (same as convincing people on this forum).

You need an Anchor subscription, which is hundreds of dollars a month, to even have the ability to speak to Sellers Health, and with their reports was the only way for us to find the issue.
CRS only have a very limited scope of things and do not have the ability to see compiled data on anything. They submit reports. They will only acknowledge a problem when ebay notifies them there is a problem and ow to address it.

I am curious what they think the common denominator is??? Or is this top secret info they wil not share???

Oh and I am aware the Utah team is not regular CSR 😉
But I believe the rest of us can schedule an appt to go over account health. At least last time I heard

He didn't say what the common denominator was, before that sentence he started with "I can't reveal too much but...".

I actually didn't know the Utah reps weren't regular CSR's. Until giving advice on here, and some users I was helping let me know that they always get outsourced reps. Then I realized, because we are anchor subscription, we basically always get the Utah reps. I guess this is a slightly elevated support?

Regarding account health... well I've heard mixed things, and information from eBay seems wrong. During their webinars, they mentioned that if you have an Anchor account they had "Coaching" for how to increase sales & visibility. When we had issues earlier this year, we were desperate for help, so we called in to ask about this. On the phone, they had no idea what I was talking about.

Once some CSR's truly did not have any way to explain the issues we were having & screenshots we provided, they connected me to Sellers Health team.

More recently as I was giving advice to users, I've given them the advice to check with Sellers Health for the reports. More than one told me that you needed to have an Anchor sub to speak to Sellers Health team. That has been the only team that has been able to provide me with the in depth reports. It even has their logos on the bottom of the report.

But it was the outsourced CSR's who gave this information. Was it wrong? I'm not sure. But this is the experience of users I tried helping.

It can't hurt for others to try. Let me know if you get through to them if you don't have an Anchor account!

Regarding the original question about the common denominator, I would be willing to put money on it being linked to those statistic issues that hit our account. If numbers that are being used in the algorithm are not adding up properly, this will obviously make it work incorrectly. I don't believe it's a coincidence that as soon as the statistics were fixed & added up properly, we shot back up to around normal levels.

We have more evidence to this than a simple theory, as well, and I covered this in my topic. I had the theory early on that data could have been corrupted when we updated a bulk of our listings due to stagnant listings a month prior to our statistic issue beginning.

My theory was basically that, if something glitched while updating thousands of listings at once, those listings may have lost data that was important to search. This would explain why our statistics claimed we had less total listings than active listings, and why we constantly were being told "Active Listings Down X%" when they were actually up.

Then eBay had the issue with Guaranteed Delivery earlier this year, the Y2K issue. I'm not sure if you are familiar with this one, but basically for a 2 day span, all GD orders had a delivery by date of "Jan 2nd, 1970". This is a Y2K bug. In basic terms, it seems the date it attempted to set was incorrect, so it defaulted to a "1970" date.

This gave a little more credibility to the theory I had. This proved that eBay's system DOES have time periods of corrupted database updates, that basically "break" the data.

This was also an issue that they could not fix, they whitelisted all the accounts affected by this, rather than repairing the data.

Then came that issue with images being lost on GTC listings that were renewed during that period of time. You may remember this one - This was a much more known issue!

This gave a LOT more credibility to the theory. This proved that data corruption bugs DO extend to the listing system when relisting!

Again, that part of what I say is just a theory. But I've been developing software for over 20 years, and would be confident enough in it to bet my own money on it, haha.

But it's not a theory that these statistic bugs, and visibility bugs, in addition to catalog bugs, do exist. The only part in question is if these bugs are related to the data loss/Y2K issues when renewing listings.

everything-from-trinkets-to-treasures · ‎11-15-2018

@krys888 wrote:
Ebay isn’t a newspaper. And newspapers don’t require its customers to give up their intellectual property rights as a condition of use. Comparing ebay to newspapers is ironic on soooooo many levels that do not apply.

No one was talking about intellectual propery at all, so I do not understand howor why you are adding that in. The discussion and comment was specific to what was being dicussed at that time...which had to do with payments for advertising or some such thing.
There was no one on one comparason to ebay the corp and a newspaper. Why would there be, that would have nothing to do with what was being discussed and intellectual property was not being discussed either.

everything-from-trinkets-to-treasures · ‎11-15-2018

@zamo-zuan wrote:
@everything-from-trinkets-to-treasures wrote:
@zamo-zuan wrote:
@everything-from-trinkets-to-treasures wrote:
@zamo-zuan wrote:

But when things take away your ability to compete, like tech issues? That's a gamechanger. That MUST be fixed!

I think this is something we all agree on but what we consider an issue sometimes is exactly how ebay wants it for some unfathomable reason and do not consider it an issue. That in and of itself is an issue...lol
I have been told directly by the Utah team, that they believe they have found the common denominator in these tech issues affecting visibility, but the tech team keeps saying it's not an issue. Basically, unless there's enough reports of it, the tech team won't address it. And it's sooo hard to convince CSR's there's an actual sales issue (same as convincing people on this forum).

You need an Anchor subscription, which is hundreds of dollars a month, to even have the ability to speak to Sellers Health, and with their reports was the only way for us to find the issue.
CRS only have a very limited scope of things and do not have the ability to see compiled data on anything. They submit reports. They will only acknowledge a problem when ebay notifies them there is a problem and ow to address it.

I am curious what they think the common denominator is??? Or is this top secret info they wil not share???

Oh and I am aware the Utah team is not regular CSR 😉
But I believe the rest of us can schedule an appt to go over account health. At least last time I heard
He didn't say what the common denominator was, before that sentence he started with "I can't reveal too much but...".

I actually didn't know the Utah reps weren't regular CSR's. Until giving advice on here, and some users I was helping let me know that they always get outsourced reps. Then I realized, because we are anchor subscription, we basically always get the Utah reps. I guess this is a slightly elevated support?

Regarding account health... well I've heard mixed things, and information from eBay seems wrong. During their webinars, they mentioned that if you have an Anchor account they had "Coaching" for how to increase sales & visibility. When we had issues earlier this year, we were desperate for help, so we called in to ask about this. On the phone, they had no idea what I was talking about.

Once some CSR's truly did not have any way to explain the issues we were having & screenshots we provided, they connected me to Sellers Health team.

More recently as I was giving advice to users, I've given them the advice to check with Sellers Health for the reports. More than one told me that you needed to have an Anchor sub to speak to Sellers Health team. That has been the only team that has been able to provide me with the in depth reports. It even has their logos on the bottom of the report.

But it was the outsourced CSR's who gave this information. Was it wrong? I'm not sure. But this is the experience of users I tried helping.

It can't hurt for others to try. Let me know if you get through to them if you don't have an Anchor account!

Regarding the original question about the common denominator, I would be willing to put money on it being linked to those statistic issues that hit our account. If numbers that are being used in the algorithm are not adding up properly, this will obviously make it work incorrectly. I don't believe it's a coincidence that as soon as the statistics were fixed & added up properly, we shot back up to around normal levels.

We have more evidence to this than a simple theory, as well, and I covered this in my topic. I had the theory early on that data could have been corrupted when we updated a bulk of our listings due to stagnant listings a month prior to our statistic issue beginning.

My theory was basically that, if something glitched while updating thousands of listings at once, those listings may have lost data that was important to search. This would explain why our statistics claimed we had less total listings than active listings, and why we constantly were being told "Active Listings Down X%" when they were actually up.

Then eBay had the issue with Guaranteed Delivery earlier this year, the Y2K issue. I'm not sure if you are familiar with this one, but basically for a 2 day span, all GD orders had a delivery by date of "Jan 2nd, 1970". This is a Y2K bug. In basic terms, it seems the date it attempted to set was incorrect, so it defaulted to a "1970" date.

This gave a little more credibility to the theory I had. This proved that eBay's system DOES have time periods of corrupted database updates, that basically "break" the data.

This was also an issue that they could not fix, they whitelisted all the accounts affected by this, rather than repairing the data.

Then came that issue with images being lost on GTC listings that were renewed during that period of time. You may remember this one - This was a much more known issue!

This gave a LOT more credibility to the theory. This proved that data corruption bugs DO extend to the listing system when relisting!

Again, that part of what I say is just a theory. But I've been developing software for over 20 years, and would be confident enough in it to bet my own money on it, haha.

But it's not a theory that these statistic bugs, and visibility bugs, in addition to catalog bugs, do exist. The only part in question is if these bugs are related to the data loss/Y2K issues when renewing listings.

He is speaking of the specialized customer service some sellers of certain level accounts get. That info the CSR gave you was correct. A CSR merely being in the US doesn't mean it is the same as the specialized customer service some accounts get. Those are pretty much exclusive for those accounts.
Other than that ebay has regular customer service here in the US and some outsourced which is what the rest of us get.

As for the rest...it won't matter too much and I would not spend too much time on it as you have. User agreement says the site may not always work as intened and no one will hold ebay liable. So it is what it is at any given time and we have to deal with it. We all know there are issue and so does ebay.

krys888 · ‎11-16-2018

They were using newspapers as a comparison. I was pointing out that they are not comparable, with IP as an example of how they are not the same.

zamo-zuan · ‎11-16-2018

@everything-from-trinkets-to-treasures wrote:
@zamo-zuan wrote:
@everything-from-trinkets-to-treasures wrote:
@zamo-zuan wrote:
@everything-from-trinkets-to-treasures wrote:
@zamo-zuan wrote:

But when things take away your ability to compete, like tech issues? That's a gamechanger. That MUST be fixed!

I think this is something we all agree on but what we consider an issue sometimes is exactly how ebay wants it for some unfathomable reason and do not consider it an issue. That in and of itself is an issue...lol
I have been told directly by the Utah team, that they believe they have found the common denominator in these tech issues affecting visibility, but the tech team keeps saying it's not an issue. Basically, unless there's enough reports of it, the tech team won't address it. And it's sooo hard to convince CSR's there's an actual sales issue (same as convincing people on this forum).

You need an Anchor subscription, which is hundreds of dollars a month, to even have the ability to speak to Sellers Health, and with their reports was the only way for us to find the issue.
CRS only have a very limited scope of things and do not have the ability to see compiled data on anything. They submit reports. They will only acknowledge a problem when ebay notifies them there is a problem and ow to address it.

I am curious what they think the common denominator is??? Or is this top secret info they wil not share???

Oh and I am aware the Utah team is not regular CSR 😉
But I believe the rest of us can schedule an appt to go over account health. At least last time I heard
He didn't say what the common denominator was, before that sentence he started with "I can't reveal too much but...".

I actually didn't know the Utah reps weren't regular CSR's. Until giving advice on here, and some users I was helping let me know that they always get outsourced reps. Then I realized, because we are anchor subscription, we basically always get the Utah reps. I guess this is a slightly elevated support?

Regarding account health... well I've heard mixed things, and information from eBay seems wrong. During their webinars, they mentioned that if you have an Anchor account they had "Coaching" for how to increase sales & visibility. When we had issues earlier this year, we were desperate for help, so we called in to ask about this. On the phone, they had no idea what I was talking about.

Once some CSR's truly did not have any way to explain the issues we were having & screenshots we provided, they connected me to Sellers Health team.

More recently as I was giving advice to users, I've given them the advice to check with Sellers Health for the reports. More than one told me that you needed to have an Anchor sub to speak to Sellers Health team. That has been the only team that has been able to provide me with the in depth reports. It even has their logos on the bottom of the report.

But it was the outsourced CSR's who gave this information. Was it wrong? I'm not sure. But this is the experience of users I tried helping.

It can't hurt for others to try. Let me know if you get through to them if you don't have an Anchor account!

Regarding the original question about the common denominator, I would be willing to put money on it being linked to those statistic issues that hit our account. If numbers that are being used in the algorithm are not adding up properly, this will obviously make it work incorrectly. I don't believe it's a coincidence that as soon as the statistics were fixed & added up properly, we shot back up to around normal levels.

We have more evidence to this than a simple theory, as well, and I covered this in my topic. I had the theory early on that data could have been corrupted when we updated a bulk of our listings due to stagnant listings a month prior to our statistic issue beginning.

My theory was basically that, if something glitched while updating thousands of listings at once, those listings may have lost data that was important to search. This would explain why our statistics claimed we had less total listings than active listings, and why we constantly were being told "Active Listings Down X%" when they were actually up.

Then eBay had the issue with Guaranteed Delivery earlier this year, the Y2K issue. I'm not sure if you are familiar with this one, but basically for a 2 day span, all GD orders had a delivery by date of "Jan 2nd, 1970". This is a Y2K bug. In basic terms, it seems the date it attempted to set was incorrect, so it defaulted to a "1970" date.

This gave a little more credibility to the theory I had. This proved that eBay's system DOES have time periods of corrupted database updates, that basically "break" the data.

This was also an issue that they could not fix, they whitelisted all the accounts affected by this, rather than repairing the data.

Then came that issue with images being lost on GTC listings that were renewed during that period of time. You may remember this one - This was a much more known issue!

This gave a LOT more credibility to the theory. This proved that data corruption bugs DO extend to the listing system when relisting!

Again, that part of what I say is just a theory. But I've been developing software for over 20 years, and would be confident enough in it to bet my own money on it, haha.

But it's not a theory that these statistic bugs, and visibility bugs, in addition to catalog bugs, do exist. The only part in question is if these bugs are related to the data loss/Y2K issues when renewing listings.
He is speaking of the specialized customer service some sellers of certain level accounts get. That info the CSR gave you was correct. A CSR merely being in the US doesn't mean it is the same as the specialized customer service some accounts get. Those are pretty much exclusive for those accounts.
Other than that ebay has regular customer service here in the US and some outsourced which is what the rest of us get.

As for the rest...it won't matter too much and I would not spend too much time on it as you have. User agreement says the site may not always work as intened and no one will hold ebay liable. So it is what it is at any given time and we have to deal with it. We all know there are issue and so does ebay.

While it's true that they do say that... there's a number of reasons I did put research in to it, and still try to help people with these issues.

We invested a lot of "eggs in the eBay basket" so to speak, and we neglected some of our other channels, and actually put in extra work on eBay prior to having issues. At the end of last year, in preparation for the Guaranteed Delivery feature, we realized that to get things shipped on time we would need additional stock at our main warehouse that does our shipping for eBay. We got an additional warehouse in the suites here, and had it all stocked up with popular eBay items. We also invested in to our software to where it had tracking of which items were at which warehouse, and if they were in stock at our main warehouse, eBay listings automatically update for turning Guaranteed Delivery on... and if not in stock it gives us transfer notices or ordering notices depending on stock in other warehouses.

Right as those investments/features completed is when we ran in to our issues... as we just neglected our own website and so on, in order to have these things ready for eBay...

After having this issue happen to us & knowing it's real, I also feel bad for everyone who has been affected by these issues. In my whole lifetime experience in eCommerce, the eBay issue that hit us was by far the worst issue I've seen. Every past issue I've encountered may have made it harder to compete, but it was still possible. The eBay issue that hit us, 100% took our ability to compete. All of our marketing tactics that have brought us to #1 in our category, had absolutely no effect during our tech issues. As soon as tech issues resolved, we shot back up.

Sellers are seriously helpless once the issue hits them. That makes these tech issues far more serious than any I've ever encountered on any eCommerce marketplace or solution. It ruins lives very quickly, and no seller should have to go through that.

newerused · ‎11-16-2018

hi mczombies, you need to save this to a doc - 'cause it won't be available anymore when eBay folds.

You've hit the nail on the head and I feel like you typed the whole thing out for me. 20 years on eBay this year and I have never felt more like a little dog with my tail tucked between my legs; jumping to follow all of eBay's commands, fetching and carrying, barking when they whistle, lie down and be quiet when told.

My dinner bowl has never been so near empty.
My buyers have never been so frequently difficult.
The "improvements" so questionable.
The "discounts" so laughable.

"All I know is that I am working WAY longer hours and making about half the money I made two years ago."

everything-from-trinkets-to-treasures · ‎11-16-2018

@zamo-zuan wrote:
@everything-from-trinkets-to-treasures wrote:
@zamo-zuan wrote:
@everything-from-trinkets-to-treasures wrote:
@zamo-zuan wrote:
@everything-from-trinkets-to-treasures wrote:
@zamo-zuan wrote:

But when things take away your ability to compete, like tech issues? That's a gamechanger. That MUST be fixed!

I think this is something we all agree on but what we consider an issue sometimes is exactly how ebay wants it for some unfathomable reason and do not consider it an issue. That in and of itself is an issue...lol
I have been told directly by the Utah team, that they believe they have found the common denominator in these tech issues affecting visibility, but the tech team keeps saying it's not an issue. Basically, unless there's enough reports of it, the tech team won't address it. And it's sooo hard to convince CSR's there's an actual sales issue (same as convincing people on this forum).

You need an Anchor subscription, which is hundreds of dollars a month, to even have the ability to speak to Sellers Health, and with their reports was the only way for us to find the issue.
CRS only have a very limited scope of things and do not have the ability to see compiled data on anything. They submit reports. They will only acknowledge a problem when ebay notifies them there is a problem and ow to address it.

I am curious what they think the common denominator is??? Or is this top secret info they wil not share???

Oh and I am aware the Utah team is not regular CSR 😉
But I believe the rest of us can schedule an appt to go over account health. At least last time I heard
He didn't say what the common denominator was, before that sentence he started with "I can't reveal too much but...".

I actually didn't know the Utah reps weren't regular CSR's. Until giving advice on here, and some users I was helping let me know that they always get outsourced reps. Then I realized, because we are anchor subscription, we basically always get the Utah reps. I guess this is a slightly elevated support?

Regarding account health... well I've heard mixed things, and information from eBay seems wrong. During their webinars, they mentioned that if you have an Anchor account they had "Coaching" for how to increase sales & visibility. When we had issues earlier this year, we were desperate for help, so we called in to ask about this. On the phone, they had no idea what I was talking about.

Once some CSR's truly did not have any way to explain the issues we were having & screenshots we provided, they connected me to Sellers Health team.

More recently as I was giving advice to users, I've given them the advice to check with Sellers Health for the reports. More than one told me that you needed to have an Anchor sub to speak to Sellers Health team. That has been the only team that has been able to provide me with the in depth reports. It even has their logos on the bottom of the report.

But it was the outsourced CSR's who gave this information. Was it wrong? I'm not sure. But this is the experience of users I tried helping.

It can't hurt for others to try. Let me know if you get through to them if you don't have an Anchor account!

Regarding the original question about the common denominator, I would be willing to put money on it being linked to those statistic issues that hit our account. If numbers that are being used in the algorithm are not adding up properly, this will obviously make it work incorrectly. I don't believe it's a coincidence that as soon as the statistics were fixed & added up properly, we shot back up to around normal levels.

We have more evidence to this than a simple theory, as well, and I covered this in my topic. I had the theory early on that data could have been corrupted when we updated a bulk of our listings due to stagnant listings a month prior to our statistic issue beginning.

My theory was basically that, if something glitched while updating thousands of listings at once, those listings may have lost data that was important to search. This would explain why our statistics claimed we had less total listings than active listings, and why we constantly were being told "Active Listings Down X%" when they were actually up.

Then eBay had the issue with Guaranteed Delivery earlier this year, the Y2K issue. I'm not sure if you are familiar with this one, but basically for a 2 day span, all GD orders had a delivery by date of "Jan 2nd, 1970". This is a Y2K bug. In basic terms, it seems the date it attempted to set was incorrect, so it defaulted to a "1970" date.

This gave a little more credibility to the theory I had. This proved that eBay's system DOES have time periods of corrupted database updates, that basically "break" the data.

This was also an issue that they could not fix, they whitelisted all the accounts affected by this, rather than repairing the data.

Then came that issue with images being lost on GTC listings that were renewed during that period of time. You may remember this one - This was a much more known issue!

This gave a LOT more credibility to the theory. This proved that data corruption bugs DO extend to the listing system when relisting!

Again, that part of what I say is just a theory. But I've been developing software for over 20 years, and would be confident enough in it to bet my own money on it, haha.

But it's not a theory that these statistic bugs, and visibility bugs, in addition to catalog bugs, do exist. The only part in question is if these bugs are related to the data loss/Y2K issues when renewing listings.
He is speaking of the specialized customer service some sellers of certain level accounts get. That info the CSR gave you was correct. A CSR merely being in the US doesn't mean it is the same as the specialized customer service some accounts get. Those are pretty much exclusive for those accounts.
Other than that ebay has regular customer service here in the US and some outsourced which is what the rest of us get.

As for the rest...it won't matter too much and I would not spend too much time on it as you have. User agreement says the site may not always work as intened and no one will hold ebay liable. So it is what it is at any given time and we have to deal with it. We all know there are issue and so does ebay.

While it's true that they do say that... there's a number of reasons I did put research in to it, and still try to help people with these issues.

We invested a lot of "eggs in the eBay basket" so to speak, and we neglected some of our other channels, and actually put in extra work on eBay prior to having issues. At the end of last year, in preparation for the Guaranteed Delivery feature, we realized that to get things shipped on time we would need additional stock at our main warehouse that does our shipping for eBay. We got an additional warehouse in the suites here, and had it all stocked up with popular eBay items. We also invested in to our software to where it had tracking of which items were at which warehouse, and if they were in stock at our main warehouse, eBay listings automatically update for turning Guaranteed Delivery on... and if not in stock it gives us transfer notices or ordering notices depending on stock in other warehouses.

Right as those investments/features completed is when we ran in to our issues... as we just neglected our own website and so on, in order to have these things ready for eBay...

After having this issue happen to us & knowing it's real, I also feel bad for everyone who has been affected by these issues. In my whole lifetime experience in eCommerce, the eBay issue that hit us was by far the worst issue I've seen. Every past issue I've encountered may have made it harder to compete, but it was still possible. The eBay issue that hit us, 100% took our ability to compete. All of our marketing tactics that have brought us to #1 in our category, had absolutely no effect during our tech issues. As soon as tech issues resolved, we shot back up.

Sellers are seriously helpless once the issue hits them. That makes these tech issues far more serious than any I've ever encountered on any eCommerce marketplace or solution. It ruins lives very quickly, and no seller should have to go through that.

Oh yes the issues are very much real and there are some issues now where is nothing sellers can do to fix at all...they are not in the seller's control to fix or change.
These are different issues than the normal ones everyone thinks of and the ones where sellers are adviced towork or change listings/prices etc

Sadly the problem is with many of these issue now is it is just how ebay wants it and it is something they have done/changed..not all but a lot of them. GLitches and such are one thing but some of these issues are how ebay has changed things to be.