03-19-2024 02:05 AM
If you are a seller that is interested in keeping their customers happy, you are a mark for a scam. First, the scammer finds an item that is totally underpriced. Second, they claim the postage is too high for the underpriced item. If they succeed at getting the seller to lower the shipping cost, they buy the item. Upon receipt of the item, they move to the next step. They find a minute detail and claim the item is not perfect. If they don't find a flaw, they make something up, such as odors and even bugs. Not wishing to hassle with a low-cost item, the seller returns their money. They won the game - which it is because the money involved is not huge. The real problem for the good-hearted seller is that they get a mark against them in their performance rating and end up with a Below Average rating. At this point, many of these sellers simply give up and drop out of Ebay. Bad move -- instead, report the buyer and let the game catch up with them.
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03-19-2024 02:41 AM
@delstamps wrote:If you are a seller that is interested in keeping their customers happy, you are a mark for a scam. First, the scammer finds an item that is totally underpriced. Second, they claim the postage is too high for the underpriced item. If they succeed at getting the seller to lower the shipping cost, they buy the item. Upon receipt of the item, they move to the next step. They find a minute detail and claim the item is not perfect. If they don't find a flaw, they make something up, such as odors and even bugs. Not wishing to hassle with a low-cost item, the seller returns their money. They won the game - which it is because the money involved is not huge. The real problem for the good-hearted seller is that they get a mark against them in their performance rating and end up with a Below Average rating. At this point, many of these sellers simply give up and drop out of Ebay. Bad move -- instead, report the buyer and let the game catch up with them.
NOPE.
I have an ironclad defense against the hypothetical scam you dredged up out of nowhere.
NOTHING I sell is "totally underpriced"
EVERYTHING I sell is free shipping so there is nothing to negotiate.
If they have a complaint my standard answer is "I'm sorry you are not happy. Feel free to return it for a full refund" That requires them to open an INR claim. I immediately send a prepaid shipping label for which I do not get charged until and unless they actually send it back. You would be surprised at how many times they never send it back. Their intent is to get a discount or get it for free. If they have to return it then they never get either. Then I file a complaint with eBay for misuse of the return process. After a few of those the buyer will find his return privileges revoked.
03-19-2024 02:08 AM
True
567890
03-19-2024 02:09 AM
I would never haggle with a buyer over shipping costs or anything. I don't deal with buyers who try to change my TOS. They end up in my BBL and that's the end of it.
03-19-2024 02:41 AM
@delstamps wrote:If you are a seller that is interested in keeping their customers happy, you are a mark for a scam. First, the scammer finds an item that is totally underpriced. Second, they claim the postage is too high for the underpriced item. If they succeed at getting the seller to lower the shipping cost, they buy the item. Upon receipt of the item, they move to the next step. They find a minute detail and claim the item is not perfect. If they don't find a flaw, they make something up, such as odors and even bugs. Not wishing to hassle with a low-cost item, the seller returns their money. They won the game - which it is because the money involved is not huge. The real problem for the good-hearted seller is that they get a mark against them in their performance rating and end up with a Below Average rating. At this point, many of these sellers simply give up and drop out of Ebay. Bad move -- instead, report the buyer and let the game catch up with them.
NOPE.
I have an ironclad defense against the hypothetical scam you dredged up out of nowhere.
NOTHING I sell is "totally underpriced"
EVERYTHING I sell is free shipping so there is nothing to negotiate.
If they have a complaint my standard answer is "I'm sorry you are not happy. Feel free to return it for a full refund" That requires them to open an INR claim. I immediately send a prepaid shipping label for which I do not get charged until and unless they actually send it back. You would be surprised at how many times they never send it back. Their intent is to get a discount or get it for free. If they have to return it then they never get either. Then I file a complaint with eBay for misuse of the return process. After a few of those the buyer will find his return privileges revoked.
03-19-2024 04:52 AM
Thanks for the advice and post, however as a seller I am here to make money, not incessantly argue & haggle with customers. Make your customers happy, they pay the bills, not the scammers. Your no returns policy will not hold water either. No returns does not mean no refunds. All buyers have a 30 MBG and can return what ever they bought for really no reason. I would look to change that policy.
To be honest, you're selling a lot of used and vintage items. It's usually the high dollar electronics that the biggest scam targets. Your shop is cute too, but I guess there's a scam for everything now days. Sorry for your experience. Hang in there.
03-19-2024 06:26 AM
Hi @delstamps
There is no need for a scammer to target underpriced items and haggle over postage. Virtually any buyer can get any item for free by invoking eBay’s 30 day Money Back Guarantee by opening a Not As Described case. They will get a full refund. There is no avoiding that risk.
If your buyers are complaining about odors or bugs or anything else, i would start by giving them the benefit of the doubt. Not every complaint is a scam, and my experience has been that most buyers are honest.
In 15 years I have never been scammed out of an item as a seller on eBay, and i offer free returns (and avoid listing in high scam categories).
Wishing you best of luck moving forward.
03-19-2024 06:42 AM
You are correct. I have to get tough. By giving refunds without returns, I am just inviting these game players. They are not pro-scammers in it for the money. It is just do it as a challenge to get free stuff. New policy: "Pay the quoted price and the necessary shipping cost or find another seller. If you don't like what you get, send it back." THANKS
03-19-2024 06:52 AM
If/when a buyer complains about the shipping cost, presumably in an effort to get it cheaper, the smart seller tells the buyer they will cancel per the buyer's request.
If the buyer actually completes the transaction and receives the item, if they want a refund, they will need to open a case. The smart seller does not refund until he has the item back.
And then he blocks this person.
03-19-2024 06:54 AM
If you, as the seller, are refunding without requiring a return, then you, as a seller, are contributing to the problem. Think about it.
It is not a matter of getting tough. It's a matter of doing the right thing.
03-19-2024 07:31 AM
ever wonder why scamming population only grows?
-"I do have another issue with a buyer who has been reported by me, and seemingly atleast! a dozen other people, but they are still not banned, and is actively trying to scam me now.....
their feedback is filled with "positive" "this buyer is a scammer" .....FILLED! how are they still here?"
----The best thing you need to do is to report that buyer under the help and contact.
Disconnected by ebay rep.
03-19-2024 01:05 PM
Maybe you have forgotten this: Buyers are not supposed to be given negative FB and a seller giving it risks a defect plus looks like a noog.
04-08-2024 01:33 AM
I'm having a similar situation going with scammers, we sell jewelry by the pounds .The buyer buys the big box of jewelry we ship it out , when the jewelry is received by the buyer they start a request saying the box was damaged during shipping but it's really the scammer see , they get the box of jewelry take out what they want putting a hole in the box taping it up then they want a refund of they're money and the seller is screwed not only out of they're money but out of the product they sell to . eBay needs to put a stop to this because if we sellers lose money so does eBay when people get tired of being scammed and stops selling on eBay well eBay loses money and sellers . I'm not standing for this any longer I'm calling eBay explaining the situation and if eBay allows this scammer to win they will lose a seller a member and money as well by me leaving eBay . It's a real nice world we live in today these scammers are like our government they get richer while keeping us in the poverty lines . I for one will not put up with such going ons it's time for these scammers to pay for they're wrong doings . What you sow so shall you reap .
09-22-2024 03:07 PM
to be a seller on eBay these days you need to develop a six sense or an extra skill. ebay's new Policys for buyers are attracting lots of unsavory characters. the buying as a guest does not require certain people to have an account setup like the old days, which in return it attracts shady transactions. stolen credit cards or false return claims and hackers. in the old days, members were required to have a paypal account or a bank account attached to ebay's account. for the most part kept everyone honest, and it would leave ebay something to trace back too.
not to mention, sellers emails and addresses and businesses information is now for grabs to any fraudulent organization looking to scam. you see, it takes very little for these people to get in. the horror stories I've experience and read and been told from friends in this field are so crazy!!.
we as a business are in the manufacturing field, for year now we been battleling a losing battle with counterfeiters from China and India. which copy our product and under value so harsh, which makes its very difficult to compete (but that's a whole other story). that being said, we been selling on ebay for many years now "have seen all types of scams", from false returns and receiving a box of rocks, broken lawn equipment or the scammers broken auto parts. we file claims and report and take pictures and video evidence, yet ebay does nothing to help the sellers. is like the refund department is being run by some type of bot (A.I) and as long as the return item shows a tracking number, the scammers get an automatic refund. just this week alone we had a buyer's claimed "item not received" and doing everything under sun to stop payment, yet, the address provided by the buyer is a empty field in the middle of nowhere lol, in this case there's a good chance we are getting payment or our item back, because we put a direct signature on the package (scammers hate signature packages), but it is not a full proof, there's a good chance ebay will rule in favor of the buyer.
we recently came across a group of international hackers scammers "yes, hackers", well you would say, how do you know they are hackers scammers?, the hacker wants to interact with you, making friendly messaging, asking questions about your items, but yet making unusual comments ( nothing strange there). the goal is to gain your trust. at some point in the transaction something strange will happen. address not deliverable to get you to click a link to see address, sends a video link or get you to send one back. whatever it is, they are trying to get some type of information on your computers. the scammer is the opposite, they don't want to interact with you, they rather deal with the ebay algorithm.. but there are strange things happening in the overall look of things, like multiple transactions for high dollar value from different accounts going to the same address. the international hacker scammer likes to use third party shipping company based in the US, then claim "item not received", the package is gone for months and probably sitting on a boat to god knows where. item shows deliver, but no proof of delivery.
at this point, they want ebay to step in, and mostly will be in favor of the buyer "is like a craps table" lol.
after seen the multiple transactions and doing some quick research, words like hacking ring start popping up,
sellers being ripped off in connection. it kind of gives you something to think about "go for it or don't"
the point of this post. is , be proactive. ebay is the best market place to sell goods. they spend a significant amount of effort$$ to reach a wider audience. but learning how to spot a scammer is a requirement for ebay sellers these days. scammers love small businesses and work from home accounts, and you would be Suprise how hand in hand counterfeiters and hackers are. everything is for grabs in this new generation.
09-22-2024 03:16 PM
You’d do well to start a new thread rather than tack on to the tail end of an old one. You have a point of view to share.
FYi—Old threads like this one can often get closed due to the age of the original conversation. (It can get confusing for responders who might address the original author rather than the most recent post.)
09-22-2024 05:48 PM