Beware!! eBay will not automatically refund you the fee if there is an unauthorized transaction case

[hypehouse2013]

I sold a item and the buyer opened the unauthroized transaction case through Paypal. Since we did not ship the item yet, we choosed to refund the buyer on Paypal and closed the case. After a month, I realized that even though the transaction case was closed on Paypal but not on eBay. I can not do anything on eBay either close or cancel the transaction because it always say "There is Paypal case opened".  Today I called eBay CS and they told me the payment is refund through Paypal and it is “involuntary” and I am not eligibal for the fee refund!! What a joke. I have to tell them what exactly happned but eBay need to fix the bug!

[missjen831]

What bug? eBay doesn’t know the buyer filed a chargeback. The chargeback is between you and your payment processor-PayPal. You should call back and speak to another rep and ask for a courtesy credit. 

[mallontown]

That would not be a bug, that would be ebay unfairly taking your money. Call them again.

[hypehouse2013]

Normally if there the case is closed on Paypal, it will automactilly close on eBay as well. Is this the case? There is communication issue between Paypal and eBay.

[missjen831]

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@hypehouse2013wrote:

Normally if there the case is closed on Paypal, it will automactilly close on eBay as well. Is this the case? There is communication issue between Paypal and eBay.

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You didn’t say there was an eBay case opened. There is a chargeback filed. So what eBay case needs to be closed? You can’t cancel the eBay transaction not because of an eBay case but because of the chargeback. Once the buyer has been refunded (did the chargeback close?) call eBay back and ask for the FVF.

[*eponymous*]

@hypehouse2013  Check your dashboard for a defect before you call eBay.

Is the listing still visible on eBay?

I agree that there should be communication between eBay and PayPal when a refund is issued through PayPal for an unauthorized transaction claim.  It isn't fair for the seller to eat fees when a buyer experiences buyer's remorse and files an unauthorized dispute (which is not a chargeback, it's just an unauthorized dispute).