@kwiji43 wrote:
But now the buyer is telling me that they would be fine with a partial refund as "not all the pieces are there."
I hate to say this, but I'm starting to think that "not all the pieces are there" because they are hoping to swap a damaged example of theirs (with half the shell missing on top) for your complete example.
That particular example of damage doesn't look like the kind of thing that would be sustained in shipping. It looks more like something fell on it and cracked half the shell away, that piece apparently getting lost at some point afterward.
In addition, I'm looking at the photos of yours vs. the one photo from the buyer, and their damaged example looks cleaner than yours. In particular, if you look at the light blue area surrounding the brown fish that's immediately below the open oyster, your example (in your listing photos) shows some rough edges to the light blue area, as well as what looks like some dust and dirt buildup in crevices, where the buyer's photo shows a much cleaner and smoother finish. I'm not convinced that the buyer's photo shows the one that you actually sold.
Having said that, I don't know that there's much more you can do besides having the item shipped back to you. In a case like this, if the buyer is simply fishing for a small partial refund, I might give it to them, but if they're getting more obnoxious about it, I would be inclined to make them send it back first, before refunding. Not accepting returns (as stated in your listing) does not mean that you don't have to refund either, but you can still change your mind on that point and insist on a return first if you prefer.
